6 Replies Latest reply on May 3, 2016 2:37 PM by Intel Corporation

    NUC6I3SYH SATA power cable damaged

    xenlo

      Hi,

      I received my NUC6I3SYH 2days ago and big deception, it doesn't boot.

      When I try to turn it on, no reaction on screen, no blue LED, no fan noise, …

      I was finally able to turn it on when I unplugged the SATA Power cable from the board! After further investigation I found that the SATA Power cable was damaged under the metallic cable guide. The cable was probably pinched to much or the metallic guide too sharp and it cuts the sheath cable (see picture here).

      Before paying to ship it back to the store I want to know if we can by this cable separately (it seems possible) and where ?

      Thanks,

      Lo