6 Replies Latest reply on May 11, 2016 3:36 PM by Intel Corporation

    Intel Dual Band Wireless-AC 3165 does not work with Sagemcom router

    Evatt

      Hi, I bought a Lenovo Yoga 500-14ISK Laptop (ideapad)  80R5 few days ago, and I have been experiencing wireless prolems everseince. The wifi connects to the router, and then disconnects after a minute, tries this again a few times, and then totally freezes.

      The router works well with every other phone and laptop, and also the Lenovo wifi works well with other routers.

      What can be the problem?

      I tried to uninstall the driver, to change it to driver that is advised by Lenovo on their support page, Intel WLAN Driver for Windows 10 (64-bit) - Notebook, but the uninstall does not work, even if I mark the "Delete the driver software for this device" The 3165 driver just goes back again and again. And after a while the uninstallation freezes.

      I am able to use the internet via cable, and also after having unchecked the 5G access setting in the router settings. But still, it is weird, that I am unable to uninstall this driver, and also that it does not work ONLY with this router.

      I would appreciate some advise. This has taken me 4 days to figure out. There seem to be too many complaints about this driver, so perhaps Intel could do a refresh?

      I am using Win10, 64 bit.

      Thanks: Evatt