9 Replies Latest reply on May 23, 2016 5:04 PM by Intel Corporation

    7-4790k,will not boot

    flyer57

      Had to reboot the computer, because of driver failure. Computer would no longer boot. Will not even go into the bios.  Check video card, and RAM are good, change motherboards get same symptoms with different motherboard . Cannot check CPU. Could this be a CPU failure.

        • 1. Re: 7-4790k,will not boot
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hi Flyer57,

          I suggest you to contact our contact center to process a replacement.
          http://www.intel.com/content/www/us/en/support/contact-support.html

          Regards,
          Hellen.
           

          • 2. Re: 7-4790k,will not boot
            Intel Corporation
            This message was posted on behalf of Intel Corporation

            Hi Flyer57,

            I’m just following on this thread to ask you if you could get in contact with our center support.

            Regards,
            Hellen.
             

            • 3. Re: 7-4790k,will not boot
              flyer57

              Hi Hellen, no I never was able to contact the support Center. It is so hard to figure out for someone like me, who's never done this before with Intel. They want you to do so many things and don't explain to you "how". I haven't even been able to figure out how to register the i7-4790k that I purchased.

              Good news is that I found out it was a motherboard that was the problem. I guess that's good news??. Not the i7.

              Bad news, I still can't figure out how to register my CPU with Intel. Do they not want you to register their products that you buy from them? If they did you think they just put a tab which says register your product here. Anyway I do appreciate the response and was surprised that I did receive one. If you know of a simple way for me to register my product I would really like to know. Other than that thank you for your response and all is well.

               

               

                                                          Regards John

              • 4. Re: 7-4790k,will not boot
                Intel Corporation
                This message was posted on behalf of Intel Corporation

                Hi Flyer57,

                In the following link, you can find Intel Product Registration and Support Tutorial Video
                http://www.intel.com/content/www/us/en/embedded/training/licensing-and-registering-software-video.html

                Here you can Register Intel Product
                http://www.intel.com/content/www/us/en/embedded/training/licensing-and-registering-software-video.html

                Please let me know if the information provided helps you.

                Regards,
                Hellen.
                 

                • 5. Re: 7-4790k,will not boot
                  flyer57

                  Hello again Helen, I watched the video that you provided with the link. Follow that to the letter. I went to "registrationcenter.Intel.com" as shown. Put in my email address and tried to put in a serial number. But it kept saying it was the wrong format. Since both links with the same I couldn't use the other link that you provide.  Serial number only comes in one format on the box. It's all one long number no breaks. I tried putting it in the format that was shown but it didn't work either. Do you have different registration sites for software and hardware. Because it feels like this is the case. Again this is another frustrating situations I keep running into dealing with Intel.

                  I do appreciate your time and effort with this. I really would like to register this CPU. But I'm beginning to believe that it may not be possible. At least for mere mortals.

                         Regards

                          John

                  • 6. Re: 7-4790k,will not boot
                    Intel Corporation
                    This message was posted on behalf of Intel Corporation

                    Hi Flyer57,

                    I apologize for that, I understand that you would like to register your processor for warranty purposes, but there is no need to register your processor, you just need to contact us and we will be more than glad to issue a warranty replacement.

                    We do offer a 3-year limited warranty on our retailed boxed processors, you can find more information here:
                    http://www.intel.com/support/processors/sb/CS-009862.htm

                    As additional information, you can check the Intel Warranty Guide for Processors video at http://www.intel.com/support/processors/sb/CS-034132.htm for the most frequent requests we receive concerns warranty questions.

                    You can also check our Warranty Center page the warranty on your processor just by entering the FPO number located on the box of your processor:
                    http://www.intel.com/p/en_US/support/warranty

                    Please let me know if this information helps you.

                    Regards,
                    Hellen.
                     

                    • 7. Re: 7-4790k,will not boot
                      Intel Corporation
                      This message was posted on behalf of Intel Corporation

                      Hi Flyer57,
                       
                      I was wondering if the information provided helps you.
                       
                      Regards,
                      Hellen.
                       
                       

                      • 8. Re: 7-4790k,will not boot
                        flyer57

                        Hello Helen, well since it turned out that the motherboard was at fault. And not the CPU. And that the i7-4790k is indeed working as advertised. I Didn't need to return anything to Intel. Which honestly wasn't much of a surprise. Considering I've never had a Intel CPU die on me.Even in the 25+ years of using them.

                        And also, apparently there's no reason to register your CPUs beforehand. So I guess all is good.

                        So to answer your original question. Yes, the information provided help me.
                        But, I am impressed as to the fact that you are inquiring about this.Even so long after the fact. That you are still concerned about my small problem.  Which also means that Intel hasn't forgotten about me.

                         

                        Thank you so much. Really!

                                        With Respect and Gratitude

                                        John

                        • 9. Re: 7-4790k,will not boot
                          Intel Corporation
                          This message was posted on behalf of Intel Corporation

                          Hi Flyer57,
                           
                          I really appreciate your feedback; please do not hesitate to contact us back, If there is anything else you need.
                           
                          Regards,
                          Hellen.