3 Replies Latest reply on Apr 29, 2016 11:07 AM by Intel Corporation

    Matrix Storage Manager Console Failure - win 10

    Weary_Dave

      Raid 1 driver 10.0.10586.0 file version th2-release.151029-1700 works fine after upgrade from win 7 to win 10 but storage console 6-2.0.2002 does not load plug ins and fails - can I update console software without interfering with the Raid operation? if so which 32 bit download do I need? Thank you

        • 1. Re: Matrix Storage Manager Console Failure - win 10
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Please provide more information about your system configuration. Run the following utility and attach the report: http://www.intel.com/content/www/us/en/support/siu.html

          Allan. 

          • 2. Re: Matrix Storage Manager Console Failure - win 10
            Weary_Dave

            Thank you for your interest.

            The report is attached below:-

            Intel System Identification Utility Reference Number: 0351 4013
            Date Created: Thursday, April 28, 2016 11:17:11 AM
            ADVANCED

            SYSTEM INFORMATION
            Computer Manufacturer
            Computer Model
            Operating System (O/S)  Microsoft Windows 10 (build 10586), 32-bit
            Operating System Build (O/S)10586
            Operating System (version)  10.0.10586
            O/S Language0809
            System RAM  3.0 GB
            .NET Framework Version3.5.30729.4926
            CD or DVD Device  HL-DT-ST DVD+-RW GSA-H31N
            System Hard Drive Overview
            System Total Storage Size:298.1 GB
            Physical Drive
            Maker
            Model
            Bus Type
            Local Disk H:\50.0 GB
            Used space:4.1 GB
            Free Space:45.9 GB
            Local Disk C:\148.1 GB
            Used space:104.2 GB
            Free Space:43.9 GB
            Memory Detail
            Total Physical Memory3.0 GB
            Available Physical Memory1.3 GB
            Total Virtual Memory2.0 GB
            Internet Browser [101]Internet Explorer
            Internet Browser Version [101]11.212.10586.0
            Internet Browser [102]Firefox
            Internet Browser Version [102]45.0.2

             

             

            GRAPHICS INFORMATION
            Graphics Product [1]AMD Radeon HD 5450
            Video Memory2.2 GB
            Current Graphics Resolution1280x1024
            Current Color Depth32 Bits Per Pixel

             

            MOTHERBOARD INFORMATION
            Manufacturer not detected
            Model
            AA Numbernot detected
            BIOS Vendor
            BIOS VersionDell Inc. 2.2.1
            BIOS Release Date03/23/07
            System Memory3.0 GB
            Sound CardHigh Definition Audio Device

             

            PROCESSOR INFORMATION
            ManufacturerIntel
            Model Intel(R) Core(TM)2 CPU 6300 @ 1.86GHz
            Intel Processor analysis toolsIntel Processor analysis tools
            CPU Speed1.9 GHz
            Link to Processor SpecificationLink to Processor Specification
            CPU Revision
            CPU Type00
            CPU Family06
            CPU Model0F
            CPU Stepping2

             

            WIRED NETWORKING INFORMATION
            Wired Networking ProductIntel(R)82562VbasedNetworkController(OEM)
            Driver Version9.13.12.0
            Hardware IDsPCI\VEN_8086&DEV_104C&SUBSYS_01DD1028&REV_02

             

            WIRELESS NETWORKING INFORMATION
            Wireless Networking Product
            Driver Version
            Hardware IDsPCI\VEN_8086&DEV_104C&SUBSYS_01DD1028&REV_02
            • 3. Re: Matrix Storage Manager Console Failure - win 10
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Thank you for the information. 

              Since this is a core 2 Duo computer, you need to make sure that all hardware components are compatible with your new operating system; in this case, you are using an old chipset that is not compatible with Windows® 10.
              The latest Intel® Rapid Storage compatible for Windows® 10 is available at: https://downloadcenter.intel.com/product/55005/Intel-Rapid-Storage-Technology-Intel-RST-

              Please note that it will not work properly for your computer model.

              Allan.