4 Replies Latest reply on Apr 27, 2016 11:44 AM by det_bradlee

    I lose keyboard and mouse when trying to load Windows 7

    BerksHomes

      NUC6i3SYH

       

      We have just purchased this device and we can use the keyboard and mouse when in the BIOS but when we boot off the USB DVD-ROM to install Windows 7 64 bit we lose keyboard and mouse. The keyboard is active all the way through the loading Windows splash screen up until the last moment when it is finally ready to install Windows we see the choose your language and region screen but we have no keyboard and no mouse. We have tried different keyboards and different mice and different USB ports but nothing seems to work.