5 Replies Latest reply on May 4, 2016 11:01 AM by Intel Corporation

    Intel Graphics 4600 Monitor detection


      Hi there,


      I recently bought a 144hz monitor (BenQ XL2430T) and i currently have a MSI GS70 2PE stealth pro, with a GTX 870M GPU.


      When i am using the HDMI cable, i was able to connect to the monitor itself. However when i am connecting a mini DisplayPort (laptop) to a DisplayPort (monitor) to be able to get 144hz during game play, the monitor was detected however no image comes out from the external monitor. In the Intel HD Graphics Control Panel, there is an option to select the monitor for single display and when i press the "apply" button, it reverted to using the laptop monitor instead of the external monitor.


      I have tried reinstalling both Nvidia and also intel drivers, unistalling and rebooting the laptop so that the Intel HD graphics would auto reinstall, rebooting both devices, and unplugging and plugging in the cable after reboot.

      In the display option, when i tried using the detected monitor and press "apply" an error showed up (attached picture).

      All attempts have been replicated multiple times and yet the same thing happens.


      Is there anyway to solve this issue?