5 Replies Latest reply on May 5, 2016 9:18 AM by Intel Corporation

    Unable to view/edit video clips uploaded from a camcorder.

    uncletomcob

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      I have a Dell Inspiron Desktop running Windows 10 which has DirectX12 incorporated.

       

      Up until a couple of months ago this programme, EMC 10, worked fine. Now I can't view or edit any video clips using Videowave or My DVD which both open the above error box. (The photo & music functions still work normally).

       

      The video card is an Intel HD Graphics 4400 which came with the computer. The diagnostic apps tell me that there isn't a problem with DirectX & I appear to have the best driver installed.

       

      I don't understand why this app worked before but now it doesn't. ( I have also installed PhotoVidShow with the same results).

       

      Has anyone else experienced this problem & found a solution.