5 Replies Latest reply on May 5, 2016 9:18 AM by Intel Corporation

    Unable to view/edit video clips uploaded from a camcorder.





      I have a Dell Inspiron Desktop running Windows 10 which has DirectX12 incorporated.


      Up until a couple of months ago this programme, EMC 10, worked fine. Now I can't view or edit any video clips using Videowave or My DVD which both open the above error box. (The photo & music functions still work normally).


      The video card is an Intel HD Graphics 4400 which came with the computer. The diagnostic apps tell me that there isn't a problem with DirectX & I appear to have the best driver installed.


      I don't understand why this app worked before but now it doesn't. ( I have also installed PhotoVidShow with the same results).


      Has anyone else experienced this problem & found a solution.