10 Replies Latest reply on Apr 29, 2016 10:27 AM by Intel Corporation

    Update through Utility doesn't work.

    stuermichael

      I used the Utility to update from 7.0.0.1144 to 10.1.1.14

      He downloaded the file ok,

      He asked to close all programs and I did

      He installed and said everything whent ok

       

      but after the mandatory restart, I noticed that mu current version remains the same.

       

      Is there any reason why it wouldn't update?

      I recently updated my PC from Win 7 tot Win 10 and some of my games are complaining I need to upgrade my chipset...

        • 1. Re: Update through Utility doesn't work.
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          What is the computer model number?

          Which version of Windows do you have? 32 bit or 64 bit

          Please reply with error messages when playing games. 
          Allan. 

          • 2. Re: Update through Utility doesn't work.
            stuermichael

            its a Medion computer with MSN number 10016319

            And I'm running the 64 bit version.

             

            And here is the error message that I get from the game. After clicking "fix the problem" it led me to a site that suggested to instal the "update utility"

            • 3. Re: Update through Utility doesn't work.
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              I am still looking for your computer model number, please run the following utility: Intel® System Identification Utility
              This will help you identify the computer model, make sure to send the SIU report. 

              http://www.intel.com/content/www/us/en/support/siu.html
              Allan. 

              • 4. Re: Update through Utility doesn't work.
                stuermichael

                Here is the result.


                Intel System Identification Utility Reference Number: 0351 1768
                Date Created: Tuesday, April 26, 2016 9:02:09 AM
                ADVANCED

                SYSTEM INFORMATION
                Computer Manufacturer
                Computer Model
                Operating System (O/S)  Microsoft Windows 10 (build 10586), 64-bit
                Operating System Build (O/S)10586
                Operating System (version)  10.0.10586
                O/S Language0413
                System RAM  4.0 GB
                .NET Framework Version3.5.30729.4926
                CD or DVD Device  TSSTcorp CDDVDW SH-216AB
                System Hard Drive Overview
                System Total Storage Size:3.2 TB
                Physical Drive
                Maker
                Model
                Bus Type
                Local Disk F:\2.7 TB
                Used space:2.2 TB
                Free Space:495.0 GB
                Local Disk D:\50.0 GB
                Used space:21.5 GB
                Free Space:28.5 GB
                Memory Detail
                Total Physical Memory4.0 GB
                Available Physical Memory1.2 GB
                Total Virtual Memory2.0 GB
                Internet Browser [101]Internet Explorer
                Internet Browser Version [101]11.212.10586.0
                Internet Browser [102]Firefox
                Internet Browser Version [102]45.0.2

                 

                 

                GRAPHICS INFORMATION
                Graphics Product [1]Intel®HDGraphics2000
                Graphics Driver Version 9.17.10.4229
                3D AccelerationYes
                Hardware Transform & Lighting Support Yes
                Video Memory1.7 GB
                Vertex Shader Support 4.1
                Pixel Shader Support 4.1
                Microsoft DirectX* Version 11.0
                Current Graphics Resolution1600x900
                Current Color Depth32 Bits Per Pixel

                 

                MOTHERBOARD INFORMATION
                Manufacturer not detected
                Model
                AA Numbernot detected
                BIOS Vendor
                BIOS VersionAmerican Megatrends Inc. E7728MLN.20B
                BIOS Release Date03/08/12
                System Memory4.0 GB
                Sound CardIntel(R) Display Audio

                 

                PROCESSOR INFORMATION
                ManufacturerIntel
                Model Intel(R) Pentium(R) CPU G630 @ 2.70GHz
                Intel Processor analysis toolsIntel Processor analysis tools
                CPU Speed2.7 GHz
                Link to Processor SpecificationLink to Processor Specification
                CPU Revision
                CPU Type00
                CPU Family06
                CPU Model2A
                CPU Stepping7

                 

                WIRED NETWORKING INFORMATION
                Wired Networking ProductRealtek PCIe GBE Family-controller
                Driver Version9.1.402.2015
                Hardware IDsPCI\VEN_10EC&DEV_8168&SUBSYS_77281462&REV_06

                 

                WIRELESS NETWORKING INFORMATION
                Wireless Networking Product
                Driver Version
                Hardware IDs*TEREDO
                • 5. Re: Update through Utility doesn't work.
                  Intel Corporation
                  This message was posted on behalf of Intel Corporation

                  Thank you for the report.
                  Based on the information, I see you are currently running an incompatible operating system, this might be the reason why the utility is not working properly.

                  If you are looking for new drivers, I recommend installing a supported operating system. 
                  Allan. 

                  • 6. Re: Update through Utility doesn't work.
                    stuermichael

                    So what you mean to say is that Windows 10 is incompatible with the driver?

                     

                    And even if incompatibility is the problem, then why does the Utility first tell me there is an update available?

                    • 7. Re: Update through Utility doesn't work.
                      Intel Corporation
                      This message was posted on behalf of Intel Corporation

                      The utility will always report if new drivers are available but if they are not developed for your operating system, then, they will not work.

                      Allan.

                      • 8. Re: Update through Utility doesn't work.
                        stuermichael

                        Could you be a little more specific with your answers ?

                         

                        You keep saying "your operating system", which is Windows 10. So why don't you just say that there is no driver for Windows 10? I don't want to be rude but your general responses are just confusing instead of helpfull.

                         

                        Also, just saying "that doesn't work" or "Install a compatible system" without saying what system would work, is not solving my problem.

                        • 9. Re: Update through Utility doesn't work.
                          YseGuy

                          You could try the latest version of the chipset device software that supports your legacy chipset, available here (scroll down).

                          Remove any other version of the software before trying to install this one.

                          Please keep in mind that since Windows 10 is not a supported platform for your system, your only options are to either use the generic drivers provided by the OS, or try the ones for Vista/8/8.1 linked above. The latter ones might or might not work, you'll have to give it a try.

                          • 10. Re: Update through Utility doesn't work.
                            Intel Corporation
                            This message was posted on behalf of Intel Corporation

                            Good point. @stuermichael you can try indications on post # 9 suggested by @YseGuy.

                            Allan.