11 Replies Latest reply on Jun 30, 2016 1:31 PM by allan_intel

    can't update chipset device software (INF update utility-exe only)

    redsoxfan1977

      i have ran the intel driver update utility and it has told me that i need to update my chipset in title. it downloads fine but during install i get an unknown error. here is my log file. i have tried to install  manually with the zip file and same thing.

       

       

      [1670:04CC][2016-04-21T20:10:00]i001: Burn v3.7.1224.0, Windows v6.2 (Build 9200: Service Pack 0), path: C:\Users\j\Downloads\Intel Components\SetupChipset.exe, cmdline: '-burn.unelevated BurnPipe.{B6471041-7D50-4C27-AC8B-1EBDB7A63232} {3376787E-7093-4A99-ABCF-EF851F1E1198} 1672'

      [1670:04CC][2016-04-21T20:10:00]i000: Initializing string variable 'IIF_ProductVersion' to value '10.1.1.14'

      [1670:04CC][2016-04-21T20:10:00]i000: Initializing string variable 'IIF_InstallerVersion' to value '3.1.6'

      [1670:04CC][2016-04-21T20:10:00]i000: Initializing string variable 'IIF_ExtractionMapping_SetupChipsetx86.msi' to value ';NullDrivers.cab;NOT VersionNT64'

      [1670:04CC][2016-04-21T20:10:00]i000: Initializing string variable 'IIF_ExtractionMapping_SetupChipsetx64.msi' to value ';NullDrivers.cab;VersionNT64'

      [1670:04CC][2016-04-21T20:10:03]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\j\AppData\Local\Temp\Intel\Logs\Chipset_20160421201003.log'

      [1670:04CC][2016-04-21T20:10:03]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\j\Downloads\Intel Components\SetupChipset.exe'

      [1670:04CC][2016-04-21T20:10:03]i052: Condition 'VersionNT >= v6.1 OR (VersionNT = v6.0 AND NTProductType = 3)' evaluates to true.

      [1670:04CC][2016-04-21T20:10:03]i000: Setting string variable 'WixBundleName' to value 'Intel(R) Chipset Device Software'

      [1670:04CC][2016-04-21T20:10:03]i000: Loading managed bootstrapper application.

      [1670:04CC][2016-04-21T20:10:03]i000: Creating BA thread to run asynchronously.

      [1670:0C34][2016-04-21T20:10:03]i000: ** MBA ** Command line:

      [1670:0C34][2016-04-21T20:10:03]i000: Setting string variable 'WixBundleName' to value 'Intel(R) Chipset Device Software'

      [1670:0C34][2016-04-21T20:10:04]i000: ** MBA ** Calling Engine.Detect()

      [1670:04CC][2016-04-21T20:10:04]i100: Detect begin, 3 packages

      [1670:04CC][2016-04-21T20:10:04]i000: Setting string variable 'DotNet35' to value '1'

      [1670:04CC][2016-04-21T20:10:04]i000: Setting string variable 'DotNet40Client' to value '1'

      [1670:04CC][2016-04-21T20:10:04]i000: Setting string variable 'DotNet40Full' to value '1'

      [1670:04CC][2016-04-21T20:10:04]i000: Setting string variable 'DotNet45' to value '394254'

      [1670:04CC][2016-04-21T20:10:04]i052: Condition 'DotNet35 OR DotNet40Client OR DotNet40Full OR (DotNet45 >= 378389)' evaluates to true.

      [1670:04CC][2016-04-21T20:10:04]i101: Detected package: DotNet45, state: Present, cached: None

      [1670:04CC][2016-04-21T20:10:04]i101: Detected package: SetupChipsetx86.msi, state: Absent, cached: None

      [1670:04CC][2016-04-21T20:10:04]i104: Detected package: SetupChipsetx86.msi, feature: NullDriverFeature, state: Absent

      [1670:04CC][2016-04-21T20:10:04]i104: Detected package: SetupChipsetx86.msi, feature: PackageVersionFeature, state: Absent

      [1670:04CC][2016-04-21T20:10:04]i104: Detected package: SetupChipsetx86.msi, feature: LicenseAgreementFeature, state: Absent

      [1670:04CC][2016-04-21T20:10:04]i101: Detected package: SetupChipsetx64.msi, state: Absent, cached: None

      [1670:04CC][2016-04-21T20:10:04]i104: Detected package: SetupChipsetx64.msi, feature: NullDriverFeature, state: Absent

      [1670:04CC][2016-04-21T20:10:04]i104: Detected package: SetupChipsetx64.msi, feature: PackageVersionFeature, state: Absent

      [1670:04CC][2016-04-21T20:10:04]i104: Detected package: SetupChipsetx64.msi, feature: LicenseAgreementFeature, state: Absent

      [1670:04CC][2016-04-21T20:10:04]i199: Detect complete, result: 0x0

      [1670:04CC][2016-04-21T20:10:08]i200: Plan begin, 3 packages, action: Install

      [1670:04CC][2016-04-21T20:10:08]w321: Skipping dependency registration on package with no dependency providers: DotNet45

      [1670:04CC][2016-04-21T20:10:08]i052: Condition 'NOT VersionNT64' evaluates to false.

      [1670:04CC][2016-04-21T20:10:08]i204: Plan 3 msi features for package: SetupChipsetx86.msi

      [1670:04CC][2016-04-21T20:10:08]i203: Planned feature: NullDriverFeature, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None

      [1670:04CC][2016-04-21T20:10:08]i203: Planned feature: PackageVersionFeature, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None

      [1670:04CC][2016-04-21T20:10:08]i203: Planned feature: LicenseAgreementFeature, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None

      [1670:04CC][2016-04-21T20:10:08]i052: Condition 'VersionNT64' evaluates to true.

      [1670:04CC][2016-04-21T20:10:08]i204: Plan 3 msi features for package: SetupChipsetx64.msi

      [1670:04CC][2016-04-21T20:10:08]i203: Planned feature: NullDriverFeature, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None

      [1670:04CC][2016-04-21T20:10:08]i203: Planned feature: PackageVersionFeature, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None

      [1670:04CC][2016-04-21T20:10:08]i203: Planned feature: LicenseAgreementFeature, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None

      [1670:04CC][2016-04-21T20:10:08]i000: Setting string variable 'WixBundleRollbackLog_SetupChipsetx64.msi' to value 'C:\Users\j\AppData\Local\Temp\Intel\Logs\Chipset_20160421201003_0_SetupChipsetx64.msi_rollback.log'

      [1670:04CC][2016-04-21T20:10:08]i000: Setting string variable 'WixBundleLog_SetupChipsetx64.msi' to value 'C:\Users\j\AppData\Local\Temp\Intel\Logs\Chipset_20160421201003_0_SetupChipsetx64.msi.log'

      [1670:04CC][2016-04-21T20:10:08]i201: Planned package: DotNet45, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None

      [1670:04CC][2016-04-21T20:10:08]i201: Planned package: SetupChipsetx86.msi, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None

      [1670:04CC][2016-04-21T20:10:08]i201: Planned package: SetupChipsetx64.msi, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register

      [1670:04CC][2016-04-21T20:10:08]i299: Plan complete, result: 0x0

      [1670:0C34][2016-04-21T20:10:08]i000: Setting string variable 'IIF_MSI_SWITCHES' to value ''

      [1670:0C34][2016-04-21T20:10:08]i000: ** MBA ** Getting window handle.

      [1670:0C34][2016-04-21T20:10:08]i000: ** MBA ** Calling Engine.Apply(). Window handle: 590178

      [1670:04CC][2016-04-21T20:10:08]i300: Apply begin

      [0688:110C][2016-04-21T20:10:08]i000: Caching bundle from: 'C:\Users\j\AppData\Local\Temp\{619e726e-d2b4-4e28-9568-c964fd81ee6c}\.be\SetupChipset.exe' to: 'C:\ProgramData\Package Cache\{619e726e-d2b4-4e28-9568-c964fd81ee6c}\SetupChipset.exe'

      [0688:110C][2016-04-21T20:10:09]i320: Registering bundle dependency provider: {619e726e-d2b4-4e28-9568-c964fd81ee6c}, version: 10.1.1.14

      [0688:0C04][2016-04-21T20:10:09]i305: Verified acquired payload: SetupChipsetx64.msi at path: C:\ProgramData\Package Cache\.unverified\SetupChipsetx64.msi, moving to: C:\ProgramData\Package Cache\{FEBB7B48-CC1C-4A50-A497-FA21413F6BE9}v10.1.1.14\SetupChipsetx64.msi.

      [0688:0C04][2016-04-21T20:10:09]i305: Verified acquired payload: cab4FADBDD6DC6637E75E196F741A3F14D1 at path: C:\ProgramData\Package Cache\.unverified\cab4FADBDD6DC6637E75E196F741A3F14D1, moving to: C:\ProgramData\Package Cache\{FEBB7B48-CC1C-4A50-A497-FA21413F6BE9}v10.1.1.14\media1.cab.

      [0688:110C][2016-04-21T20:10:09]i323: Registering package dependency provider: {FEBB7B48-CC1C-4A50-A497-FA21413F6BE9}, version: 10.1.1.14, package: SetupChipsetx64.msi

      [0688:110C][2016-04-21T20:10:09]i301: Applying execute package: SetupChipsetx64.msi, action: Install, path: C:\ProgramData\Package Cache\{FEBB7B48-CC1C-4A50-A497-FA21413F6BE9}v10.1.1.14\SetupChipsetx64.msi, arguments: ' MSIFASTINSTALL="7" IIF_MSI_SWITCHES="" ARPSYSTEMCOMPONENT="1"'

      [0688:110C][2016-04-21T20:10:22]e000: Error 0x80070643: Failed to install MSI package.

      [0688:110C][2016-04-21T20:10:22]e000: Error 0x80070643: Failed to execute MSI package.

      [1670:04CC][2016-04-21T20:10:22]e000: Error 0x80070643: Failed to configure per-machine MSI package.

      [1670:04CC][2016-04-21T20:10:22]i319: Applied execute package: SetupChipsetx64.msi, result: 0x80070643, restart: None

      [1670:04CC][2016-04-21T20:10:22]e000: Error 0x80070643: Failed to execute MSI package.

      [0688:110C][2016-04-21T20:10:22]i301: Applying rollback package: SetupChipsetx64.msi, action: Uninstall, path: C:\ProgramData\Package Cache\{FEBB7B48-CC1C-4A50-A497-FA21413F6BE9}v10.1.1.14\SetupChipsetx64.msi, arguments: ' MSIFASTINSTALL="7" IIF_MSI_SWITCHES="" ARPSYSTEMCOMPONENT="1"'

      [0688:110C][2016-04-21T20:10:23]e000: Error 0x80070643: Failed to uninstall MSI package.

      [0688:110C][2016-04-21T20:10:23]e000: Error 0x80070643: Failed to execute MSI package.

      [1670:04CC][2016-04-21T20:10:23]e000: Error 0x80070643: Failed to configure per-machine MSI package.

      [1670:04CC][2016-04-21T20:10:23]i319: Applied rollback package: SetupChipsetx64.msi, result: 0x80070643, restart: None

      [0688:110C][2016-04-21T20:10:23]i329: Removed package dependency provider: {FEBB7B48-CC1C-4A50-A497-FA21413F6BE9}, package: SetupChipsetx64.msi

      [0688:110C][2016-04-21T20:10:23]i351: Removing cached package: SetupChipsetx64.msi, from path: C:\ProgramData\Package Cache\{FEBB7B48-CC1C-4A50-A497-FA21413F6BE9}v10.1.1.14\

      [0688:110C][2016-04-21T20:10:23]i329: Removed package dependency provider: {23312E5E-F714-4F0B-97F5-4A7E2DEFE61E}, package: SetupChipsetx86.msi

      [0688:110C][2016-04-21T20:10:23]i330: Removed bundle dependency provider: {619e726e-d2b4-4e28-9568-c964fd81ee6c}

      [0688:110C][2016-04-21T20:10:23]i352: Removing cached bundle: {619e726e-d2b4-4e28-9568-c964fd81ee6c}, from path: C:\ProgramData\Package Cache\{619e726e-d2b4-4e28-9568-c964fd81ee6c}\

      [1670:04CC][2016-04-21T20:10:23]i000: ** MBA ** Apply complete. Status: '-2147023293' Restart: 'None' Result: 'None'

      [1670:04CC][2016-04-21T20:10:23]i399: Apply complete, result: 0x80070643, restart: None, ba requested restart:  No

      [1670:0C34][2016-04-21T20:10:23]e000: ** MBA ** Unknown error.

        • 1. Re: can't update chipset device software (INF update utility-exe only)
          YseGuy

          Please provide your mainboard and CPU model, and your OS version / architecture (ie 32- or 64-bit).

          Based on that, you might need a different version of the chipset device software.

          • 2. Re: can't update chipset device software (INF update utility-exe only)
            redsoxfan1977

            intel pentium p6100 @ 2ghz

            4 gb ram

            64 bit os x64 based processor

            intel hd graphics version 8.15.10.2900

             

            hope that is all the information needed.

            • 3. Re: can't update chipset device software (INF update utility-exe only)
              YseGuy

              Your system is based on one of Intel's legacy chipsets (5-series). Windows 10 is not a supported platform for these old chipsets, that's why the current chipset device software doesn't work. The last version that supports your chipset to my knowlede is this one, but as you can see in the description it's for previous Windows versions, so it might or might not work in Windows 10 - you'll have to give it a try.

              • 4. Re: can't update chipset device software (INF update utility-exe only)
                redsoxfan1977

                did not work, says my drivers are already up to date. guess i need to update my graphics card?

                • 5. Re: can't update chipset device software (INF update utility-exe only)
                  YseGuy

                  The chipset device software is not directly related to your graphics card, not even to the built-in one. So since Intel's latest chipset drivers don't work, your only option is to keep using the generic ones provided by the OS.

                  Regarding the drivers for the built-in Intel HD graphics card, your best option probably is to try this one. Again, since Windows 10 is not a supported platform for your legacy hardware, it might or might not work.

                  • 6. Re: can't update chipset device software (INF update utility-exe only)
                    Intel Corporation
                    This message was posted on behalf of Intel Corporation

                    Post #3 from YseGuy is correct. Windows® 10 is not supported on Intel(R) 5 series chipset computers.

                     

                    Allan.

                    • 7. Re: can't update chipset device software (INF update utility-exe only)
                      redsoxfan1977

                      so does this mean i will not be able to play my games new client?

                      • 8. Re: can't update chipset device software (INF update utility-exe only)
                        Intel Corporation
                        This message was posted on behalf of Intel Corporation

                        If you do not have appropriate drivers for your operating system you may find compatibility issues when playing certain games. 
                        I would recommend going back to a supported operating system for your computer model.

                        Allan. 

                        • 9. Re: can't update chipset device software (INF update utility-exe only)
                          justme80

                          [11DC:18DC][2016-05-28T19:23:39]i001: Burn v3.7.1224.0, Windows v6.2 (Build 9200: Service Pack 0), path: C:\Users\Luis\Desktop\CHIPSET\SetupChipset.exe, cmdline: '-burn.unelevated BurnPipe.{B78DE96C-F667-4CE2-BB7E-48E227A74107} {8CF3BADE-6CC7-48AE-8B73-36ED3640D184} 2204'

                          [11DC:18DC][2016-05-28T19:23:39]i000: Initializing string variable 'IIF_ProductVersion' to value '10.1.1.14'

                          [11DC:18DC][2016-05-28T19:23:39]i000: Initializing string variable 'IIF_InstallerVersion' to value '3.1.6'

                          [11DC:18DC][2016-05-28T19:23:39]i000: Initializing string variable 'IIF_ExtractionMapping_SetupChipsetx86.msi' to value ';NullDrivers.cab;NOT VersionNT64'

                          [11DC:18DC][2016-05-28T19:23:39]i000: Initializing string variable 'IIF_ExtractionMapping_SetupChipsetx64.msi' to value ';NullDrivers.cab;VersionNT64'

                          [11DC:18DC][2016-05-28T19:23:39]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\Luis\AppData\Local\Temp\Intel\Logs\Chipset_20160528192339.log'

                          [11DC:18DC][2016-05-28T19:23:39]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\Luis\Desktop\CHIPSET\SetupChipset.exe'

                          [11DC:18DC][2016-05-28T19:23:39]i052: Condition 'VersionNT >= v6.1 OR (VersionNT = v6.0 AND NTProductType = 3)' evaluates to true.

                          [11DC:18DC][2016-05-28T19:23:39]i000: Setting string variable 'WixBundleName' to value 'Intel(R) Chipset Device Software'

                          [11DC:18DC][2016-05-28T19:23:39]i000: Loading managed bootstrapper application.

                          [11DC:18DC][2016-05-28T19:23:39]i000: Creating BA thread to run asynchronously.

                          [11DC:0874][2016-05-28T19:23:39]i000: ** MBA ** Command line:

                          [11DC:0874][2016-05-28T19:23:39]i000: Setting string variable 'WixBundleName' to value 'Intel(R) Chipset Device Software'

                          [11DC:0874][2016-05-28T19:23:40]i000: ** MBA ** Calling Engine.Detect()

                          [11DC:18DC][2016-05-28T19:23:40]i100: Detect begin, 3 packages

                          [11DC:18DC][2016-05-28T19:23:40]i000: Setting string variable 'DotNet35' to value '1'

                          [11DC:18DC][2016-05-28T19:23:40]i000: Setting string variable 'DotNet40Client' to value '1'

                          [11DC:18DC][2016-05-28T19:23:40]i000: Setting string variable 'DotNet40Full' to value '1'

                          [11DC:18DC][2016-05-28T19:23:40]i000: Setting string variable 'DotNet45' to value '394254'

                          [11DC:18DC][2016-05-28T19:23:40]i052: Condition 'DotNet35 OR DotNet40Client OR DotNet40Full OR (DotNet45 >= 378389)' evaluates to true.

                          [11DC:18DC][2016-05-28T19:23:40]i101: Detected package: DotNet45, state: Present, cached: None

                          [11DC:18DC][2016-05-28T19:23:40]i101: Detected package: SetupChipsetx86.msi, state: Absent, cached: None

                          [11DC:18DC][2016-05-28T19:23:40]i104: Detected package: SetupChipsetx86.msi, feature: NullDriverFeature, state: Absent

                          [11DC:18DC][2016-05-28T19:23:40]i104: Detected package: SetupChipsetx86.msi, feature: PackageVersionFeature, state: Absent

                          [11DC:18DC][2016-05-28T19:23:40]i104: Detected package: SetupChipsetx86.msi, feature: LicenseAgreementFeature, state: Absent

                          [11DC:18DC][2016-05-28T19:23:40]i101: Detected package: SetupChipsetx64.msi, state: Absent, cached: None

                          [11DC:18DC][2016-05-28T19:23:40]i104: Detected package: SetupChipsetx64.msi, feature: NullDriverFeature, state: Absent

                          [11DC:18DC][2016-05-28T19:23:40]i104: Detected package: SetupChipsetx64.msi, feature: PackageVersionFeature, state: Absent

                          [11DC:18DC][2016-05-28T19:23:40]i104: Detected package: SetupChipsetx64.msi, feature: LicenseAgreementFeature, state: Absent

                          [11DC:18DC][2016-05-28T19:23:40]i199: Detect complete, result: 0x0

                          [11DC:18DC][2016-05-28T19:23:43]i200: Plan begin, 3 packages, action: Install

                          [11DC:18DC][2016-05-28T19:23:43]w321: Skipping dependency registration on package with no dependency providers: DotNet45

                          [11DC:18DC][2016-05-28T19:23:43]i052: Condition 'NOT VersionNT64' evaluates to true.

                          [11DC:18DC][2016-05-28T19:23:43]i204: Plan 3 msi features for package: SetupChipsetx86.msi

                          [11DC:18DC][2016-05-28T19:23:43]i203: Planned feature: NullDriverFeature, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None

                          [11DC:18DC][2016-05-28T19:23:43]i203: Planned feature: PackageVersionFeature, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None

                          [11DC:18DC][2016-05-28T19:23:43]i203: Planned feature: LicenseAgreementFeature, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None

                          [11DC:18DC][2016-05-28T19:23:43]i000: Setting string variable 'WixBundleRollbackLog_SetupChipsetx86.msi' to value 'C:\Users\Luis\AppData\Local\Temp\Intel\Logs\Chipset_20160528192339_0_SetupChipsetx86.msi_rollback.log'

                          [11DC:18DC][2016-05-28T19:23:43]i000: Setting string variable 'WixBundleLog_SetupChipsetx86.msi' to value 'C:\Users\Luis\AppData\Local\Temp\Intel\Logs\Chipset_20160528192339_0_SetupChipsetx86.msi.log'

                          [11DC:18DC][2016-05-28T19:23:43]i052: Condition 'VersionNT64' evaluates to false.

                          [11DC:18DC][2016-05-28T19:23:43]i204: Plan 3 msi features for package: SetupChipsetx64.msi

                          [11DC:18DC][2016-05-28T19:23:43]i203: Planned feature: NullDriverFeature, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None

                          [11DC:18DC][2016-05-28T19:23:43]i203: Planned feature: PackageVersionFeature, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None

                          [11DC:18DC][2016-05-28T19:23:43]i203: Planned feature: LicenseAgreementFeature, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None

                          [11DC:18DC][2016-05-28T19:23:43]i201: Planned package: DotNet45, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None

                          [11DC:18DC][2016-05-28T19:23:43]i201: Planned package: SetupChipsetx86.msi, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register

                          [11DC:18DC][2016-05-28T19:23:43]i201: Planned package: SetupChipsetx64.msi, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None

                          [11DC:18DC][2016-05-28T19:23:43]i299: Plan complete, result: 0x0

                          [11DC:0874][2016-05-28T19:23:43]i000: Setting string variable 'IIF_MSI_SWITCHES' to value ''

                          [11DC:0874][2016-05-28T19:23:43]i000: ** MBA ** Getting window handle.

                          [11DC:0874][2016-05-28T19:23:43]i000: ** MBA ** Calling Engine.Apply(). Window handle: 459876

                          [11DC:18DC][2016-05-28T19:23:43]i300: Apply begin

                          [089C:18E0][2016-05-28T19:23:43]i000: Caching bundle from: 'C:\Users\Luis\AppData\Local\Temp\{619e726e-d2b4-4e28-9568-c964fd81ee6c}\.be\SetupChipset.exe' to: 'C:\ProgramData\Package Cache\{619e726e-d2b4-4e28-9568-c964fd81ee6c}\SetupChipset.exe'

                          [089C:18E0][2016-05-28T19:23:43]i320: Registering bundle dependency provider: {619e726e-d2b4-4e28-9568-c964fd81ee6c}, version: 10.1.1.14

                          [089C:1F98][2016-05-28T19:23:43]i305: Verified acquired payload: SetupChipsetx86.msi at path: C:\ProgramData\Package Cache\.unverified\SetupChipsetx86.msi, moving to: C:\ProgramData\Package Cache\{23312E5E-F714-4F0B-97F5-4A7E2DEFE61E}v10.1.1.14\SetupChipsetx86.msi.

                          [089C:1F98][2016-05-28T19:23:43]i305: Verified acquired payload: cabA9830D1E045920352D173D823C384C77 at path: C:\ProgramData\Package Cache\.unverified\cabA9830D1E045920352D173D823C384C77, moving to: C:\ProgramData\Package Cache\{23312E5E-F714-4F0B-97F5-4A7E2DEFE61E}v10.1.1.14\media1.cab.

                          [089C:18E0][2016-05-28T19:23:43]i323: Registering package dependency provider: {23312E5E-F714-4F0B-97F5-4A7E2DEFE61E}, version: 10.1.1.14, package: SetupChipsetx86.msi

                          [089C:18E0][2016-05-28T19:23:43]i301: Applying execute package: SetupChipsetx86.msi, action: Install, path: C:\ProgramData\Package Cache\{23312E5E-F714-4F0B-97F5-4A7E2DEFE61E}v10.1.1.14\SetupChipsetx86.msi, arguments: ' MSIFASTINSTALL="7" IIF_MSI_SWITCHES="" ARPSYSTEMCOMPONENT="1"'

                          [089C:18E0][2016-05-28T19:23:47]e000: Error 0x80070643: Failed to install MSI package.

                          [089C:18E0][2016-05-28T19:23:47]e000: Error 0x80070643: Failed to execute MSI package.

                          [11DC:18DC][2016-05-28T19:23:47]e000: Error 0x80070643: Failed to configure per-machine MSI package.

                          [11DC:18DC][2016-05-28T19:23:47]i319: Applied execute package: SetupChipsetx86.msi, result: 0x80070643, restart: None

                          [11DC:18DC][2016-05-28T19:23:47]e000: Error 0x80070643: Failed to execute MSI package.

                          [089C:18E0][2016-05-28T19:23:47]i301: Applying rollback package: SetupChipsetx86.msi, action: Uninstall, path: C:\ProgramData\Package Cache\{23312E5E-F714-4F0B-97F5-4A7E2DEFE61E}v10.1.1.14\SetupChipsetx86.msi, arguments: ' MSIFASTINSTALL="7" IIF_MSI_SWITCHES="" ARPSYSTEMCOMPONENT="1"'

                          [089C:18E0][2016-05-28T19:23:48]e000: Error 0x80070643: Failed to uninstall MSI package.

                          [089C:18E0][2016-05-28T19:23:48]e000: Error 0x80070643: Failed to execute MSI package.

                          [11DC:18DC][2016-05-28T19:23:48]e000: Error 0x80070643: Failed to configure per-machine MSI package.

                          [11DC:18DC][2016-05-28T19:23:48]i319: Applied rollback package: SetupChipsetx86.msi, result: 0x80070643, restart: None

                          [089C:18E0][2016-05-28T19:23:48]i329: Removed package dependency provider: {23312E5E-F714-4F0B-97F5-4A7E2DEFE61E}, package: SetupChipsetx86.msi

                          [089C:18E0][2016-05-28T19:23:48]i351: Removing cached package: SetupChipsetx86.msi, from path: C:\ProgramData\Package Cache\{23312E5E-F714-4F0B-97F5-4A7E2DEFE61E}v10.1.1.14\

                          [089C:18E0][2016-05-28T19:23:48]i330: Removed bundle dependency provider: {619e726e-d2b4-4e28-9568-c964fd81ee6c}

                          [089C:18E0][2016-05-28T19:23:48]i352: Removing cached bundle: {619e726e-d2b4-4e28-9568-c964fd81ee6c}, from path: C:\ProgramData\Package Cache\{619e726e-d2b4-4e28-9568-c964fd81ee6c}\

                          [11DC:18DC][2016-05-28T19:23:48]i000: ** MBA ** Apply complete. Status: '-2147023293' Restart: 'None' Result: 'None'

                          [11DC:18DC][2016-05-28T19:23:48]i399: Apply complete, result: 0x80070643, restart: None, ba requested restart:  No

                          [11DC:0874][2016-05-28T19:23:48]e000: ** MBA ** Unknown error.

                           

                          motherboard p5ad2-e premium

                          chipset i925xe

                          thanks in advance

                          • 10. Re: can't update chipset device software (INF update utility-exe only)
                            Intel Corporation
                            This message was posted on behalf of Intel Corporation

                            Which version of Windows do you have?

                            Allan. 

                            • 11. Re: can't update chipset device software (INF update utility-exe only)
                              allan_intel

                              Were you able to get operating system version?

                               

                              Allan.