10 Replies Latest reply on Aug 26, 2016 2:57 PM by Intel Corporation Branched from an earlier discussion.

    Intel HD Graphics 530 driver causing screen flickering

    locolyric

         

      Category
      QuestionsAnswers (N/A if not applicable)
      DescriptionProvide a detailed description of the issue

      Screen go blank for a few seconds and come back again.

      In the meanwhile a caution error pop up and show display driver error

      but system recovery from that state..

      Does it fail every single time, or only sometimes?occasionally, but appear when user using Microsoft Office. It happens like 5% in an hours.
      If you can offer a % rate please do.
      Hardware (HW)Brand and Model of the system.HP ProOne 400 G2
      Hybrid or switchable graphics system?Intel 530 only
      ie Does it have AMD or NV graphics too?
      Make and model of any Displays that are used to see the issue (see note2 below).All in One I suppose is LFP
      LFP = Local Flat Panel (Laptop panel)
      EFP = External Flat Panel (Monitor you plug in)
      How much memory [RAM] in the system (see note2 below).4 GB
      Provide any other hardware needed to replicate the issue.NA
      ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc
      Hardware Stepping (see note1 below).

      PCI\VEN_8086&DEV_1912&SUBSYS_8063103C&REV_06

      PCI\VEN_8086&DEV_1912&SUBSYS_8063103C

      PCI\VEN_8086&DEV_1912&CC_030000

      PCI\VEN_8086%DEV_1912&CC_0300

      Software (SW)Operating System version (see note2 below).Win 7 Pro SP1 (32 bit)
      VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.1028
      Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).20.19.15.4312
      SW or Apps version used to replicate the issue.EXCEL 2010
      ConfigurationsSingle display, clone, or extended (see note2 below).Single
      Display resolution & refresh rate setting of each display (see note2 below).1600 x 900 60 mhz
      AC or DC mode, i.e. is power cable plugged in or not?AC, plug in all time as this is AIO
      How to reproPlease provide steps to replicate the issue.  These steps are very crucial to finding the root cause and fix.When user working using excel 2010, screens go blank when user key in information. It resume after few seconds and show some message similar as" recover from display driver error" Deploy 13 unit using latest driver from HP , some user facing this issue but the rest still safe from this disaster. 
      A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.