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Trying to update Graphics CArd so that I can use Go Pro editor

DBric
Beginner
1,777 Views

Hello

I am trying to update the video drivers for my PC specifically so that i can run the Go Pro editor properly, there is an important feature that does not work and the troubleshooting points to having outdated drivers on my PC for my graphics card. I tried the automated tool from the Intel website so that it could determine, download and install the drivers that I need, but I got an error after the installation attempt. Beneath a screenshot of my PC and operating system specs, the drivers currently installed and the error I received when I tried the Intel tool. I am not very savy with maintenance so I appreciate all the help you can provide. Thank you

 

 

 

[1018:100C][2016-04-19T21:42:30]i001: Burn v3.7.1224.0, Windows v6.2 (Build 9200: Service Pack 0), path: C:\Users\user\Downloads\Intel Components\SetupChipset.exe, cmdline: '-burn.unelevated BurnPipe.{B42AE0DE-638C-419C-AB48-764757C1867D} {CFA21CAA-3BE4-4740-9CEF-DE315BE144CA} 4116'

[1018:100C][2016-04-19T21:42:30]i000: Initializing string variable 'IIF_ProductVersion' to value '10.1.1.14'

[1018:100C][2016-04-19T21:42:30]i000: Initializing string variable 'IIF_InstallerVersion' to value '3.1.6'

[1018:100C][2016-04-19T21:42:30]i000: Initializing string variable 'IIF_ExtractionMapping_SetupChipsetx86.msi' to value ';NullDrivers.cab;NOT VersionNT64'

[1018:100C][2016-04-19T21:42:30]i000: Initializing string variable 'IIF_ExtractionMapping_SetupChipsetx64.msi' to value ';NullDrivers.cab;VersionNT64'

[1018:100C][2016-04-19T21:42:31]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\user\AppData\Local\Temp\Intel\Logs\Chipset_20160419214231.log'

[1018:100C][2016-04-19T21:42:31]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\user\Downloads\Intel Components\SetupChipset.exe'

[1018:100C][2016-04-19T21:42:31]i052: Condition 'VersionNT >= v6.1 OR (VersionNT = v6.0 AND NTProductType = 3)' evaluates to true.

[1018:100C][2016-04-19T21:42:31]i000: Setting string variable 'WixBundleName' to value 'Intel(R) Chipset Device Software'

[1018:100C][2016-04-19T21:42:31]i000: Loading managed bootstrapper application.

[1018:100C][2016-04-19T21:42:31]i000: Creating BA thread to run asynchronously.

[1018:1B70][2016-04-19T21:42:31]i000: ** MBA ** Command line:

[1018:1B70][2016-04-19T21:42:31]i000: Setting string variable 'WixBundleName' to value 'Software para dispositivos de chipset Intel®'

[1018:1B70][2016-04-19T21:42:31]i000: ** MBA ** Calling Engine.Detect()

[1018:100C][2016-04-19T21:42:31]i100: Detect begin, 3 packages

[1018:100C][2016-04-19T21:42:31]i000: Setting string variable 'DotNet35' to value '1'

[1018:100C][2016-04-19T21:42:31]i000: Setting string variable 'DotNet40Client' to value '1'

[1018:100C][2016-04-19T21:42:31]i000: Setting string variable 'DotNet40Full' to value '1'

[1018:100C][2016-04-19T21:42:31]i000: Setting string variable 'DotNet45' to value '394254'

[1018:100C][2016-04-19T21:42:31]i052: Condition 'DotNet35 OR DotNet40Client OR DotNet40Full OR (DotNet45 >= 378389)' evaluates to true.

[1018:100C][2016-04-19T21:42:31]i101: Detected package: DotNet45, state: Present, cached: None

[1018:100C][2016-04-19T21:42:31]i101: Detected package: SetupChipsetx86.msi, state: Absent, cached: None

[1018:100C][2016-04-19T21:42:31]i104: Detected package: SetupChipsetx86.msi, feature: NullDriverFeature, state: Absent

[1018:100C][2016-04-19T21:42:31]i104: Detected package: SetupChipsetx86.msi, feature: PackageVersionFeature, state: Absent

[1018:100C][2016-04-19T21:42:31]i104: Detected package: SetupChipsetx86.msi, feature: LicenseAgreementFeature, state: Absent

[1018:100C][2016-04-19T21:42:31]i101: Detected package: SetupChipsetx64.msi, state: Absent, cached: None

[1018:100C][2016-04-19T21:42:31]i104: Detected package: SetupChipsetx64.msi, feature: NullDriverFeature, state: Absent

[1018:100C][2016-04-19T21:42:31]i104: Detected package: SetupChipsetx64.msi, feature: PackageVersionFeature, state: Absent

[1018:100C][2016-04-19T21:42:31]i104: Detected package: SetupChipsetx64.msi, feature: LicenseAgreementFeature, state: Absent

[1018:100C][2016-04-19T21:42:31]i199: Detect complete, result: 0x0

[1018:100C][2016-04-19T21:42:36]i200: Plan begin, 3 packages, action: Install

[1018:100C][2016-04-19T21:42:36]w321: Skipping dependency registration on package with no dependency providers: DotNet45

[1018:100C][2016-04-19T21:42:36]i052: Condition 'NOT VersionNT64' evaluates to false.

[1018:100C][2016-04-19T21:42:36]i204: Plan 3 msi features for package: SetupChipsetx86.msi

[1018:100C][2016-04-19T21:42:36]i203: Planned feature: NullDriverFeature, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None

[1018:100C][2016-04-19T21:42:36]i203: Planned feature: PackageVersionFeature, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None

[1018:100C][2016-04-19T21:42:36]i203: Planned feature: LicenseAgreementFeature, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None

[1018:100C][2016-04-19T21:42:36]i052: Condition 'VersionNT64' evaluates to true.

[1018:100C][2016-04-19T21:42:36]i204: Plan 3 msi features for package: SetupChipsetx64.msi

[1018:100C][2016-04-19T21:42:36]i203: Planned feature: NullDriverFeature, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None

[1018:100C][2016-04-19T21:42:36]i203: Planned feature: PackageVersionFeature, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None

[1018:100C][2016-04-19T21:42:36]i203: Planned feature: LicenseAgreementFeature, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None

[1018:100C][2016-04-19T21:42:36]i000: Setting string variable 'WixBundleRollbackLog_SetupChipsetx64.msi' to value 'C:\Users\user\AppData\Local\Temp\Intel\Logs\Chipset_20160419214231_0_SetupChipsetx64.msi_rollback.log'

[1018:100C][2016-04-19T21:42:36]i000: Setting string variable 'WixBundleLog_SetupChipsetx64.msi' to value 'C:\Users\user\AppData\Local\Temp\Intel\Logs\Chipset_20160419214231_0_SetupChipsetx64.msi.log'

[1018:100C][2016-04-19T21:42:36]i201: Planned package: DotNet45, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None

[1018:100C][2016-04-19T21:42:36]i201: Planned package: SetupChipsetx86.msi, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None

[1018:100C][2016-04-19T21:42:36]i201: Planned package: SetupChipsetx64.msi, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register

[1018:100C][2016-04-19T21:42:36]i299: Plan complete, result: 0x0

[1018:1B70][...

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AlHill
Super User
568 Views

The Q45/Q43 chipset is not supported under Windows 10. Look under "legacy graphics" in this link: http://www.intel.com/content/www/us/en/support/graphics-drivers/000005526.html Supported Operating Systems for Intel® Graphics Products

Doc

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DBric
Beginner
568 Views

I appreciate your help very much! However as I mentioned before I am not very savy with computers, does this mean that I cannot update my video drivers?

 

And if I can, would you be able to point me to which ones I need to download.

Once again thank you so much for your help!

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idata
Employee
568 Views

Hi D10sion,

 

 

As Al Hill said, your Intel® Q43/Q45 Express Chipset does not Support Windows® 10, when Windows® 10 is updating takes your driver information and installs the latest drivers.

 

In case you want to try doing an update, download the Intel® Driver Utility it will detect which driver updates are relevant to your computer.

 

 

Intel® Driver Update Utility:

 

http://www.intel.com/content/www/us/en/support/detect.html http://www.intel.com/content/www/us/en/support/detect.html

 

 

Please let me know the outcome.

 

 

Regards,

 

Hellen.

 

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DBric
Beginner
568 Views

Hello Helen

Thank you for your response. I tried the Intel® Driver Update Utility and got an error. the error is "Error unknown" full details below.

 

Also the specs for my Graphics card and PC.

 

Thank you

 

/servlet/JiveServlet/showImage/2-389315-251790/system.png

 

 

/servlet/JiveServlet/showImage/2-389315-251789/chip_set.png

[1018:100C][2016-04-19T21:42:30]i001: Burn v3.7.1224.0, Windows v6.2 (Build 9200: Service Pack 0), path: C:\Users\user\Downloads\Intel Components\SetupChipset.exe, cmdline: '-burn.unelevated BurnPipe.{B42AE0DE-638C-419C-AB48-764757C1867D} {CFA21CAA-3BE4-4740-9CEF-DE315BE144CA} 4116'

[1018:100C][2016-04-19T21:42:30]i000: Initializing string variable 'IIF_ProductVersion' to value '10.1.1.14'

[1018:100C][2016-04-19T21:42:30]i000: Initializing string variable 'IIF_InstallerVersion' to value '3.1.6'

[1018:100C][2016-04-19T21:42:30]i000: Initializing string variable 'IIF_ExtractionMapping_SetupChipsetx86.msi' to value ';NullDrivers.cab;NOT VersionNT64'

[1018:100C][2016-04-19T21:42:30]i000: Initializing string variable 'IIF_ExtractionMapping_SetupChipsetx64.msi' to value ';NullDrivers.cab;VersionNT64'

[1018:100C][2016-04-19T21:42:31]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\user\AppData\Local\Temp\Intel\Logs\Chipset_20160419214231.log'

[1018:100C][2016-04-19T21:42:31]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\user\Downloads\Intel Components\SetupChipset.exe'

[1018:100C][2016-04-19T21:42:31]i052: Condition 'VersionNT >= v6.1 OR (VersionNT = v6.0 AND NTProductType = 3)' evaluates to true.

[1018:100C][2016-04-19T21:42:31]i000: Setting string variable 'WixBundleName' to value 'Intel(R) Chipset Device Software'

[1018:100C][2016-04-19T21:42:31]i000: Loading managed bootstrapper application.

[1018:100C][2016-04-19T21:42:31]i000: Creating BA thread to run asynchronously.

[1018:1B70][2016-04-19T21:42:31]i000: ** MBA ** Command line:

[1018:1B70][2016-04-19T21:42:31]i000: Setting string variable 'WixBundleName' to value 'Software para dispositivos de chipset Intel®'

[1018:1B70][2016-04-19T21:42:31]i000: ** MBA ** Calling Engine.Detect()

[1018:100C][2016-04-19T21:42:31]i100: Detect begin, 3 packages

[1018:100C][2016-04-19T21:42:31]i000: Setting string variable 'DotNet35' to value '1'

[1018:100C][2016-04-19T21:42:31]i000: Setting string variable 'DotNet40Client' to value '1'

[1018:100C][2016-04-19T21:42:31]i000: Setting string variable 'DotNet40Full' to value '1'

[1018:100C][2016-04-19T21:42:31]i000: Setting string variable 'DotNet45' to value '394254'

[1018:100C][2016-04-19T21:42:31]i052: Condition 'DotNet35 OR DotNet40Client OR DotNet40Full OR (DotNet45 >= 378389)' evaluates to true.

[1018:100C][2016-04-19T21:42:31]i101: Detected package: DotNet45, state: Present, cached: None

<p style="font-size: 13px; font-family: intel-clear, arial, helvetica, 'helvetica neue', verdana, sans-serif; color: # 3d3...
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idata
Employee
568 Views

Hi D10sion,

 

 

According to the information provided try to install all the Windows updates, keep in mind that your Intel® Q43/Q45 Express Chipset does not support Windows® 10.

 

Please let me know the outcome.

 

 

Regards,

 

Hellen.

 

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