5 Replies Latest reply on Apr 26, 2016 11:24 AM by Intel Corporation

    Trying to update Graphics CArd so that I can use Go Pro editor

    d10sion

      Hello

       

      I am trying to update the video drivers for my PC specifically so that i can run the Go Pro editor properly, there is an important feature that does not work and the troubleshooting points to having outdated drivers on my PC for my graphics card.  I tried the automated tool from the Intel website so that it could determine, download and install the drivers that I need, but I got an error after the installation attempt.  Beneath a screenshot of my PC and operating system specs,  the drivers currently installed and the error I received when I tried the Intel tool.  I am not very savy with maintenance so I appreciate all the help you can provide.  Thank you


      system.png



      chip_set.png

       

       

      [1018:100C][2016-04-19T21:42:30]i001: Burn v3.7.1224.0, Windows v6.2 (Build 9200: Service Pack 0), path: C:\Users\user\Downloads\Intel Components\SetupChipset.exe, cmdline: '-burn.unelevated BurnPipe.{B42AE0DE-638C-419C-AB48-764757C1867D} {CFA21CAA-3BE4-4740-9CEF-DE315BE144CA} 4116'

      [1018:100C][2016-04-19T21:42:30]i000: Initializing string variable 'IIF_ProductVersion' to value '10.1.1.14'

      [1018:100C][2016-04-19T21:42:30]i000: Initializing string variable 'IIF_InstallerVersion' to value '3.1.6'

      [1018:100C][2016-04-19T21:42:30]i000: Initializing string variable 'IIF_ExtractionMapping_SetupChipsetx86.msi' to value ';NullDrivers.cab;NOT VersionNT64'

      [1018:100C][2016-04-19T21:42:30]i000: Initializing string variable 'IIF_ExtractionMapping_SetupChipsetx64.msi' to value ';NullDrivers.cab;VersionNT64'

      [1018:100C][2016-04-19T21:42:31]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\user\AppData\Local\Temp\Intel\Logs\Chipset_20160419214231.log'

      [1018:100C][2016-04-19T21:42:31]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\user\Downloads\Intel Components\SetupChipset.exe'

      [1018:100C][2016-04-19T21:42:31]i052: Condition 'VersionNT >= v6.1 OR (VersionNT = v6.0 AND NTProductType = 3)' evaluates to true.

      [1018:100C][2016-04-19T21:42:31]i000: Setting string variable 'WixBundleName' to value 'Intel(R) Chipset Device Software'

      [1018:100C][2016-04-19T21:42:31]i000: Loading managed bootstrapper application.

      [1018:100C][2016-04-19T21:42:31]i000: Creating BA thread to run asynchronously.

      [1018:1B70][2016-04-19T21:42:31]i000: ** MBA ** Command line:

      [1018:1B70][2016-04-19T21:42:31]i000: Setting string variable 'WixBundleName' to value 'Software para dispositivos de chipset Intel®'

      [1018:1B70][2016-04-19T21:42:31]i000: ** MBA ** Calling Engine.Detect()

      [1018:100C][2016-04-19T21:42:31]i100: Detect begin, 3 packages

      [1018:100C][2016-04-19T21:42:31]i000: Setting string variable 'DotNet35' to value '1'

      [1018:100C][2016-04-19T21:42:31]i000: Setting string variable 'DotNet40Client' to value '1'

      [1018:100C][2016-04-19T21:42:31]i000: Setting string variable 'DotNet40Full' to value '1'

      [1018:100C][2016-04-19T21:42:31]i000: Setting string variable 'DotNet45' to value '394254'

      [1018:100C][2016-04-19T21:42:31]i052: Condition 'DotNet35 OR DotNet40Client OR DotNet40Full OR (DotNet45 >= 378389)' evaluates to true.

      [1018:100C][2016-04-19T21:42:31]i101: Detected package: DotNet45, state: Present, cached: None

      [1018:100C][2016-04-19T21:42:31]i101: Detected package: SetupChipsetx86.msi, state: Absent, cached: None

      [1018:100C][2016-04-19T21:42:31]i104: Detected package: SetupChipsetx86.msi, feature: NullDriverFeature, state: Absent

      [1018:100C][2016-04-19T21:42:31]i104: Detected package: SetupChipsetx86.msi, feature: PackageVersionFeature, state: Absent

      [1018:100C][2016-04-19T21:42:31]i104: Detected package: SetupChipsetx86.msi, feature: LicenseAgreementFeature, state: Absent

      [1018:100C][2016-04-19T21:42:31]i101: Detected package: SetupChipsetx64.msi, state: Absent, cached: None

      [1018:100C][2016-04-19T21:42:31]i104: Detected package: SetupChipsetx64.msi, feature: NullDriverFeature, state: Absent

      [1018:100C][2016-04-19T21:42:31]i104: Detected package: SetupChipsetx64.msi, feature: PackageVersionFeature, state: Absent

      [1018:100C][2016-04-19T21:42:31]i104: Detected package: SetupChipsetx64.msi, feature: LicenseAgreementFeature, state: Absent

      [1018:100C][2016-04-19T21:42:31]i199: Detect complete, result: 0x0

      [1018:100C][2016-04-19T21:42:36]i200: Plan begin, 3 packages, action: Install

      [1018:100C][2016-04-19T21:42:36]w321: Skipping dependency registration on package with no dependency providers: DotNet45

      [1018:100C][2016-04-19T21:42:36]i052: Condition 'NOT VersionNT64' evaluates to false.

      [1018:100C][2016-04-19T21:42:36]i204: Plan 3 msi features for package: SetupChipsetx86.msi

      [1018:100C][2016-04-19T21:42:36]i203: Planned feature: NullDriverFeature, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None

      [1018:100C][2016-04-19T21:42:36]i203: Planned feature: PackageVersionFeature, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None

      [1018:100C][2016-04-19T21:42:36]i203: Planned feature: LicenseAgreementFeature, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None

      [1018:100C][2016-04-19T21:42:36]i052: Condition 'VersionNT64' evaluates to true.

      [1018:100C][2016-04-19T21:42:36]i204: Plan 3 msi features for package: SetupChipsetx64.msi

      [1018:100C][2016-04-19T21:42:36]i203: Planned feature: NullDriverFeature, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None

      [1018:100C][2016-04-19T21:42:36]i203: Planned feature: PackageVersionFeature, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None

      [1018:100C][2016-04-19T21:42:36]i203: Planned feature: LicenseAgreementFeature, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None

      [1018:100C][2016-04-19T21:42:36]i000: Setting string variable 'WixBundleRollbackLog_SetupChipsetx64.msi' to value 'C:\Users\user\AppData\Local\Temp\Intel\Logs\Chipset_20160419214231_0_SetupChipsetx64.msi_rollback.log'

      [1018:100C][2016-04-19T21:42:36]i000: Setting string variable 'WixBundleLog_SetupChipsetx64.msi' to value 'C:\Users\user\AppData\Local\Temp\Intel\Logs\Chipset_20160419214231_0_SetupChipsetx64.msi.log'

      [1018:100C][2016-04-19T21:42:36]i201: Planned package: DotNet45, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None

      [1018:100C][2016-04-19T21:42:36]i201: Planned package: SetupChipsetx86.msi, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None

      [1018:100C][2016-04-19T21:42:36]i201: Planned package: SetupChipsetx64.msi, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register

      [1018:100C][2016-04-19T21:42:36]i299: Plan complete, result: 0x0

      [1018:1B70][2016-04-19T21:42:36]i000: Setting string variable 'IIF_MSI_SWITCHES' to value ''

      [1018:1B70][2016-04-19T21:42:36]i000: ** MBA ** Getting window handle.

      [1018:1B70][2016-04-19T21:42:36]i000: ** MBA ** Calling Engine.Apply(). Window handle: 590610

      [1018:100C][2016-04-19T21:42:36]i300: Apply begin

      [1014:1020][2016-04-19T21:42:36]i000: Caching bundle from: 'C:\Users\user\AppData\Local\Temp\{619e726e-d2b4-4e28-9568-c964fd81ee6c}\.be\SetupChipset.exe' to: 'C:\ProgramData\Package Cache\{619e726e-d2b4-4e28-9568-c964fd81ee6c}\SetupChipset.exe'

      [1014:1020][2016-04-19T21:42:37]i320: Registering bundle dependency provider: {619e726e-d2b4-4e28-9568-c964fd81ee6c}, version: 10.1.1.14

      [1014:1440][2016-04-19T21:42:37]i305: Verified acquired payload: SetupChipsetx64.msi at path: C:\ProgramData\Package Cache\.unverified\SetupChipsetx64.msi, moving to: C:\ProgramData\Package Cache\{FEBB7B48-CC1C-4A50-A497-FA21413F6BE9}v10.1.1.14\SetupChipsetx64.msi.

      [1014:1440][2016-04-19T21:42:37]i305: Verified acquired payload: cab4FADBDD6DC6637E75E196F741A3F14D1 at path: C:\ProgramData\Package Cache\.unverified\cab4FADBDD6DC6637E75E196F741A3F14D1, moving to: C:\ProgramData\Package Cache\{FEBB7B48-CC1C-4A50-A497-FA21413F6BE9}v10.1.1.14\media1.cab.

      [1014:1020][2016-04-19T21:42:37]i323: Registering package dependency provider: {FEBB7B48-CC1C-4A50-A497-FA21413F6BE9}, version: 10.1.1.14, package: SetupChipsetx64.msi

      [1014:1020][2016-04-19T21:42:37]i301: Applying execute package: SetupChipsetx64.msi, action: Install, path: C:\ProgramData\Package Cache\{FEBB7B48-CC1C-4A50-A497-FA21413F6BE9}v10.1.1.14\SetupChipsetx64.msi, arguments: ' MSIFASTINSTALL="7" IIF_MSI_SWITCHES="" ARPSYSTEMCOMPONENT="1"'

      [1014:1020][2016-04-19T21:42:45]e000: Error 0x80070643: Failed to install MSI package.

      [1014:1020][2016-04-19T21:42:45]e000: Error 0x80070643: Failed to execute MSI package.

      [1018:100C][2016-04-19T21:42:45]e000: Error 0x80070643: Failed to configure per-machine MSI package.

      [1018:100C][2016-04-19T21:42:45]i319: Applied execute package: SetupChipsetx64.msi, result: 0x80070643, restart: None

      [1018:100C][2016-04-19T21:42:45]e000: Error 0x80070643: Failed to execute MSI package.

      [1014:1020][2016-04-19T21:42:45]i301: Applying rollback package: SetupChipsetx64.msi, action: Uninstall, path: C:\ProgramData\Package Cache\{FEBB7B48-CC1C-4A50-A497-FA21413F6BE9}v10.1.1.14\SetupChipsetx64.msi, arguments: ' MSIFASTINSTALL="7" IIF_MSI_SWITCHES="" ARPSYSTEMCOMPONENT="1"'

      [1014:1020][2016-04-19T21:42:47]e000: Error 0x80070643: Failed to uninstall MSI package.

      [1014:1020][2016-04-19T21:42:47]e000: Error 0x80070643: Failed to execute MSI package.

      [1018:100C][2016-04-19T21:42:47]e000: Error 0x80070643: Failed to configure per-machine MSI package.

      [1018:100C][2016-04-19T21:42:47]i319: Applied rollback package: SetupChipsetx64.msi, result: 0x80070643, restart: None

      [1014:1020][2016-04-19T21:42:47]i329: Removed package dependency provider: {FEBB7B48-CC1C-4A50-A497-FA21413F6BE9}, package: SetupChipsetx64.msi

      [1014:1020][2016-04-19T21:42:47]i351: Removing cached package: SetupChipsetx64.msi, from path: C:\ProgramData\Package Cache\{FEBB7B48-CC1C-4A50-A497-FA21413F6BE9}v10.1.1.14\

      [1014:1020][2016-04-19T21:42:47]i329: Removed package dependency provider: {23312E5E-F714-4F0B-97F5-4A7E2DEFE61E}, package: SetupChipsetx86.msi

      [1014:1020][2016-04-19T21:42:47]i330: Removed bundle dependency provider: {619e726e-d2b4-4e28-9568-c964fd81ee6c}

      [1014:1020][2016-04-19T21:42:47]i352: Removing cached bundle: {619e726e-d2b4-4e28-9568-c964fd81ee6c}, from path: C:\ProgramData\Package Cache\{619e726e-d2b4-4e28-9568-c964fd81ee6c}\

      [1018:100C][2016-04-19T21:42:47]i000: ** MBA ** Apply complete. Status: '-2147023293' Restart: 'None' Result: 'None'

      [1018:100C][2016-04-19T21:42:47]i399: Apply complete, result: 0x80070643, restart: None, ba requested restart:  No

      [1018:1B70][2016-04-19T21:42:47]e000: ** MBA ** Error desconocido.

      [1018:1B70][2016-04-19T21:44:23]i000: ** MBA ** ResultCode=1603

      [1018:100C][2016-04-19T21:44:23]i500: Shutting down, exit code: 0x643

      [1018:100C][2016-04-19T21:44:23]i410: Variable: DotNet35 = 1

      [1018:100C][2016-04-19T21:44:23]i410: Variable: DotNet40Client = 1

      [1018:100C][2016-04-19T21:44:23]i410: Variable: DotNet40Full = 1

      [1018:100C][2016-04-19T21:44:23]i410: Variable: DotNet45 = 394254

      [1018:100C][2016-04-19T21:44:23]i410: Variable: IIF_ExtractionMapping_SetupChipsetx64.msi = ;NullDrivers.cab;VersionNT64

      [1018:100C][2016-04-19T21:44:23]i410: Variable: IIF_ExtractionMapping_SetupChipsetx86.msi = ;NullDrivers.cab;NOT VersionNT64

      [1018:100C][2016-04-19T21:44:23]i410: Variable: IIF_InstallerVersion = 3.1.6

      [1018:100C][2016-04-19T21:44:23]i410: Variable: IIF_MSI_SWITCHES =

      [1018:100C][2016-04-19T21:44:23]i410: Variable: IIF_ProductVersion = 10.1.1.14

      [1018:100C][2016-04-19T21:44:23]i410: Variable: NTProductType = 1

      [1018:100C][2016-04-19T21:44:23]i410: Variable: VersionNT = 6.2.0.0

      [1018:100C][2016-04-19T21:44:23]i410: Variable: VersionNT64 = 6.2.0.0

      [1018:100C][2016-04-19T21:44:23]i410: Variable: WixBundleAction = 4

      [1018:100C][2016-04-19T21:44:23]i410: Variable: WixBundleElevated = 1

      [1018:100C][2016-04-19T21:44:23]i410: Variable: WixBundleLog = C:\Users\user\AppData\Local\Temp\Intel\Logs\Chipset_20160419214231.log

      [1018:100C][2016-04-19T21:44:23]i410: Variable: WixBundleLog_SetupChipsetx64.msi = C:\Users\user\AppData\Local\Temp\Intel\Logs\Chipset_20160419214231_0_SetupChipsetx64.msi.log

      [1018:100C][2016-04-19T21:44:23]i410: Variable: WixBundleManufacturer = Intel(R) Corporation

      [1018:100C][2016-04-19T21:44:23]i410: Variable: WixBundleName = Software para dispositivos de chipset Intel®

      [1018:100C][2016-04-19T21:44:23]i410: Variable: WixBundleOriginalSource = C:\Users\user\Downloads\Intel Components\SetupChipset.exe

      [1018:100C][2016-04-19T21:44:23]i410: Variable: WixBundleProviderKey = {619e726e-d2b4-4e28-9568-c964fd81ee6c}

      [1018:100C][2016-04-19T21:44:23]i410: Variable: WixBundleRollbackLog_SetupChipsetx64.msi = C:\Users\user\AppData\Local\Temp\Intel\Logs\Chipset_20160419214231_0_SetupChipsetx64.msi_rollback.log

      [1018:100C][2016-04-19T21:44:23]i410: Variable: WixBundleTag =

      [1018:100C][2016-04-19T21:44:23]i410: Variable: WixBundleVersion = 10.1.1.14

      [1018:100C][2016-04-19T21:44:24]i007: Exit code: 0x643, restarting: No

        • 1. Re: Trying to update Graphics CArd so that I can use Go Pro editor
          Al Hill

          The Q45/Q43 chipset is not supported under Windows 10.  Look under "legacy graphics" in this link:  Supported Operating Systems for Intel® Graphics Products

           

          Doc

          • 2. Re: Trying to update Graphics CArd so that I can use Go Pro editor
            d10sion

            I appreciate your help very much!  However as I mentioned before I am not very savy with computers, does this mean that I cannot update my video drivers?
            And if I can, would you be able to point me to which ones I need to download.

            Once again thank you so much for your help!

            • 3. Re: Trying to update Graphics CArd so that I can use Go Pro editor
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hi D10sion,

              As Al Hill said, your Intel® Q43/Q45 Express Chipset does not Support Windows® 10, when Windows® 10 is updating takes your driver information and installs the latest drivers.
              In case you want to try doing an update, download the Intel® Driver Utility it will detect which driver updates are relevant to your computer.

              Intel® Driver Update Utility:
              http://www.intel.com/content/www/us/en/support/detect.html
               
              Please let me know the outcome.

              Regards,
              Hellen.
               

              • 4. Re: Trying to update Graphics CArd so that I can use Go Pro editor
                d10sion

                Hello Helen

                 

                Thank you for your response.  I tried the  Intel® Driver Update Utility and got an error. the error is "Error unknown"  full details below.


                Also the specs for my Graphics card and PC. 


                Thank you

                 

                system.png



                chip_set.png

                 

                 

                [1018:100C][2016-04-19T21:42:30]i001: Burn v3.7.1224.0, Windows v6.2 (Build 9200: Service Pack 0), path: C:\Users\user\Downloads\Intel Components\SetupChipset.exe, cmdline: '-burn.unelevated BurnPipe.{B42AE0DE-638C-419C-AB48-764757C1867D} {CFA21CAA-3BE4-4740-9CEF-DE315BE144CA} 4116'

                [1018:100C][2016-04-19T21:42:30]i000: Initializing string variable 'IIF_ProductVersion' to value '10.1.1.14'

                [1018:100C][2016-04-19T21:42:30]i000: Initializing string variable 'IIF_InstallerVersion' to value '3.1.6'

                [1018:100C][2016-04-19T21:42:30]i000: Initializing string variable 'IIF_ExtractionMapping_SetupChipsetx86.msi' to value ';NullDrivers.cab;NOT VersionNT64'

                [1018:100C][2016-04-19T21:42:30]i000: Initializing string variable 'IIF_ExtractionMapping_SetupChipsetx64.msi' to value ';NullDrivers.cab;VersionNT64'

                [1018:100C][2016-04-19T21:42:31]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\user\AppData\Local\Temp\Intel\Logs\Chipset_20160419214231.log'

                [1018:100C][2016-04-19T21:42:31]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\user\Downloads\Intel Components\SetupChipset.exe'

                [1018:100C][2016-04-19T21:42:31]i052: Condition 'VersionNT >= v6.1 OR (VersionNT = v6.0 AND NTProductType = 3)' evaluates to true.

                [1018:100C][2016-04-19T21:42:31]i000: Setting string variable 'WixBundleName' to value 'Intel(R) Chipset Device Software'

                [1018:100C][2016-04-19T21:42:31]i000: Loading managed bootstrapper application.

                [1018:100C][2016-04-19T21:42:31]i000: Creating BA thread to run asynchronously.

                [1018:1B70][2016-04-19T21:42:31]i000: ** MBA ** Command line:

                [1018:1B70][2016-04-19T21:42:31]i000: Setting string variable 'WixBundleName' to value 'Software para dispositivos de chipset Intel®'

                [1018:1B70][2016-04-19T21:42:31]i000: ** MBA ** Calling Engine.Detect()

                [1018:100C][2016-04-19T21:42:31]i100: Detect begin, 3 packages

                [1018:100C][2016-04-19T21:42:31]i000: Setting string variable 'DotNet35' to value '1'

                [1018:100C][2016-04-19T21:42:31]i000: Setting string variable 'DotNet40Client' to value '1'

                [1018:100C][2016-04-19T21:42:31]i000: Setting string variable 'DotNet40Full' to value '1'

                [1018:100C][2016-04-19T21:42:31]i000: Setting string variable 'DotNet45' to value '394254'

                [1018:100C][2016-04-19T21:42:31]i052: Condition 'DotNet35 OR DotNet40Client OR DotNet40Full OR (DotNet45 >= 378389)' evaluates to true.

                [1018:100C][2016-04-19T21:42:31]i101: Detected package: DotNet45, state: Present, cached: None

                [1018:100C][2016-04-19T21:42:31]i101: Detected package: SetupChipsetx86.msi, state: Absent, cached: None

                [1018:100C][2016-04-19T21:42:31]i104: Detected package: SetupChipsetx86.msi, feature: NullDriverFeature, state: Absent

                [1018:100C][2016-04-19T21:42:31]i104: Detected package: SetupChipsetx86.msi, feature: PackageVersionFeature, state: Absent

                [1018:100C][2016-04-19T21:42:31]i104: Detected package: SetupChipsetx86.msi, feature: LicenseAgreementFeature, state: Absent

                [1018:100C][2016-04-19T21:42:31]i101: Detected package: SetupChipsetx64.msi, state: Absent, cached: None

                [1018:100C][2016-04-19T21:42:31]i104: Detected package: SetupChipsetx64.msi, feature: NullDriverFeature, state: Absent

                [1018:100C][2016-04-19T21:42:31]i104: Detected package: SetupChipsetx64.msi, feature: PackageVersionFeature, state: Absent

                [1018:100C][2016-04-19T21:42:31]i104: Detected package: SetupChipsetx64.msi, feature: LicenseAgreementFeature, state: Absent

                [1018:100C][2016-04-19T21:42:31]i199: Detect complete, result: 0x0

                [1018:100C][2016-04-19T21:42:36]i200: Plan begin, 3 packages, action: Install

                [1018:100C][2016-04-19T21:42:36]w321: Skipping dependency registration on package with no dependency providers: DotNet45

                [1018:100C][2016-04-19T21:42:36]i052: Condition 'NOT VersionNT64' evaluates to false.

                [1018:100C][2016-04-19T21:42:36]i204: Plan 3 msi features for package: SetupChipsetx86.msi

                [1018:100C][2016-04-19T21:42:36]i203: Planned feature: NullDriverFeature, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None

                [1018:100C][2016-04-19T21:42:36]i203: Planned feature: PackageVersionFeature, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None

                [1018:100C][2016-04-19T21:42:36]i203: Planned feature: LicenseAgreementFeature, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None

                [1018:100C][2016-04-19T21:42:36]i052: Condition 'VersionNT64' evaluates to true.

                [1018:100C][2016-04-19T21:42:36]i204: Plan 3 msi features for package: SetupChipsetx64.msi

                [1018:100C][2016-04-19T21:42:36]i203: Planned feature: NullDriverFeature, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None

                [1018:100C][2016-04-19T21:42:36]i203: Planned feature: PackageVersionFeature, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None

                [1018:100C][2016-04-19T21:42:36]i203: Planned feature: LicenseAgreementFeature, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None

                [1018:100C][2016-04-19T21:42:36]i000: Setting string variable 'WixBundleRollbackLog_SetupChipsetx64.msi' to value 'C:\Users\user\AppData\Local\Temp\Intel\Logs\Chipset_20160419214231_0_SetupChipsetx64.msi_rollback.log'

                [1018:100C][2016-04-19T21:42:36]i000: Setting string variable 'WixBundleLog_SetupChipsetx64.msi' to value 'C:\Users\user\AppData\Local\Temp\Intel\Logs\Chipset_20160419214231_0_SetupChipsetx64.msi.log'

                [1018:100C][2016-04-19T21:42:36]i201: Planned package: DotNet45, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None

                [1018:100C][2016-04-19T21:42:36]i201: Planned package: SetupChipsetx86.msi, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None

                [1018:100C][2016-04-19T21:42:36]i201: Planned package: SetupChipsetx64.msi, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register

                [1018:100C][2016-04-19T21:42:36]i299: Plan complete, result: 0x0

                [1018:1B70][2016-04-19T21:42:36]i000: Setting string variable 'IIF_MSI_SWITCHES' to value ''

                [1018:1B70][2016-04-19T21:42:36]i000: ** MBA ** Getting window handle.

                [1018:1B70][2016-04-19T21:42:36]i000: ** MBA ** Calling Engine.Apply(). Window handle: 590610

                [1018:100C][2016-04-19T21:42:36]i300: Apply begin

                [1014:1020][2016-04-19T21:42:36]i000: Caching bundle from: 'C:\Users\user\AppData\Local\Temp\{619e726e-d2b4-4e28-9568-c964fd81ee6c}\.be\SetupChipset.exe' to: 'C:\ProgramData\Package Cache\{619e726e-d2b4-4e28-9568-c964fd81ee6c}\SetupChipset.exe'

                [1014:1020][2016-04-19T21:42:37]i320: Registering bundle dependency provider: {619e726e-d2b4-4e28-9568-c964fd81ee6c}, version: 10.1.1.14

                [1014:1440][2016-04-19T21:42:37]i305: Verified acquired payload: SetupChipsetx64.msi at path: C:\ProgramData\Package Cache\.unverified\SetupChipsetx64.msi, moving to: C:\ProgramData\Package Cache\{FEBB7B48-CC1C-4A50-A497-FA21413F6BE9}v10.1.1.14\SetupChipsetx64.msi.

                [1014:1440][2016-04-19T21:42:37]i305: Verified acquired payload: cab4FADBDD6DC6637E75E196F741A3F14D1 at path: C:\ProgramData\Package Cache\.unverified\cab4FADBDD6DC6637E75E196F741A3F14D1, moving to: C:\ProgramData\Package Cache\{FEBB7B48-CC1C-4A50-A497-FA21413F6BE9}v10.1.1.14\media1.cab.

                [1014:1020][2016-04-19T21:42:37]i323: Registering package dependency provider: {FEBB7B48-CC1C-4A50-A497-FA21413F6BE9}, version: 10.1.1.14, package: SetupChipsetx64.msi

                [1014:1020][2016-04-19T21:42:37]i301: Applying execute package: SetupChipsetx64.msi, action: Install, path: C:\ProgramData\Package Cache\{FEBB7B48-CC1C-4A50-A497-FA21413F6BE9}v10.1.1.14\SetupChipsetx64.msi, arguments: ' MSIFASTINSTALL="7" IIF_MSI_SWITCHES="" ARPSYSTEMCOMPONENT="1"'

                [1014:1020][2016-04-19T21:42:45]e000: Error 0x80070643: Failed to install MSI package.

                [1014:1020][2016-04-19T21:42:45]e000: Error 0x80070643: Failed to execute MSI package.

                [1018:100C][2016-04-19T21:42:45]e000: Error 0x80070643: Failed to configure per-machine MSI package.

                [1018:100C][2016-04-19T21:42:45]i319: Applied execute package: SetupChipsetx64.msi, result: 0x80070643, restart: None

                [1018:100C][2016-04-19T21:42:45]e000: Error 0x80070643: Failed to execute MSI package.

                [1014:1020][2016-04-19T21:42:45]i301: Applying rollback package: SetupChipsetx64.msi, action: Uninstall, path: C:\ProgramData\Package Cache\{FEBB7B48-CC1C-4A50-A497-FA21413F6BE9}v10.1.1.14\SetupChipsetx64.msi, arguments: ' MSIFASTINSTALL="7" IIF_MSI_SWITCHES="" ARPSYSTEMCOMPONENT="1"'

                [1014:1020][2016-04-19T21:42:47]e000: Error 0x80070643: Failed to uninstall MSI package.

                [1014:1020][2016-04-19T21:42:47]e000: Error 0x80070643: Failed to execute MSI package.

                [1018:100C][2016-04-19T21:42:47]e000: Error 0x80070643: Failed to configure per-machine MSI package.

                [1018:100C][2016-04-19T21:42:47]i319: Applied rollback package: SetupChipsetx64.msi, result: 0x80070643, restart: None

                [1014:1020][2016-04-19T21:42:47]i329: Removed package dependency provider: {FEBB7B48-CC1C-4A50-A497-FA21413F6BE9}, package: SetupChipsetx64.msi

                [1014:1020][2016-04-19T21:42:47]i351: Removing cached package: SetupChipsetx64.msi, from path: C:\ProgramData\Package Cache\{FEBB7B48-CC1C-4A50-A497-FA21413F6BE9}v10.1.1.14\

                [1014:1020][2016-04-19T21:42:47]i329: Removed package dependency provider: {23312E5E-F714-4F0B-97F5-4A7E2DEFE61E}, package: SetupChipsetx86.msi

                [1014:1020][2016-04-19T21:42:47]i330: Removed bundle dependency provider: {619e726e-d2b4-4e28-9568-c964fd81ee6c}

                [1014:1020][2016-04-19T21:42:47]i352: Removing cached bundle: {619e726e-d2b4-4e28-9568-c964fd81ee6c}, from path: C:\ProgramData\Package Cache\{619e726e-d2b4-4e28-9568-c964fd81ee6c}\

                [1018:100C][2016-04-19T21:42:47]i000: ** MBA ** Apply complete. Status: '-2147023293' Restart: 'None' Result: 'None'

                [1018:100C][2016-04-19T21:42:47]i399: Apply complete, result: 0x80070643, restart: None, ba requested restart:  No

                [1018:1B70][2016-04-19T21:42:47]e000: ** MBA ** Error desconocido.

                [1018:1B70][2016-04-19T21:44:23]i000: ** MBA ** ResultCode=1603

                [1018:100C][2016-04-19T21:44:23]i500: Shutting down, exit code: 0x643

                [1018:100C][2016-04-19T21:44:23]i410: Variable: DotNet35 = 1

                [1018:100C][2016-04-19T21:44:23]i410: Variable: DotNet40Client = 1

                [1018:100C][2016-04-19T21:44:23]i410: Variable: DotNet40Full = 1

                [1018:100C][2016-04-19T21:44:23]i410: Variable: DotNet45 = 394254

                [1018:100C][2016-04-19T21:44:23]i410: Variable: IIF_ExtractionMapping_SetupChipsetx64.msi = ;NullDrivers.cab;VersionNT64

                [1018:100C][2016-04-19T21:44:23]i410: Variable: IIF_ExtractionMapping_SetupChipsetx86.msi = ;NullDrivers.cab;NOT VersionNT64

                [1018:100C][2016-04-19T21:44:23]i410: Variable: IIF_InstallerVersion = 3.1.6

                [1018:100C][2016-04-19T21:44:23]i410: Variable: IIF_MSI_SWITCHES =

                [1018:100C][2016-04-19T21:44:23]i410: Variable: IIF_ProductVersion = 10.1.1.14

                [1018:100C][2016-04-19T21:44:23]i410: Variable: NTProductType = 1

                [1018:100C][2016-04-19T21:44:23]i410: Variable: VersionNT = 6.2.0.0

                [1018:100C][2016-04-19T21:44:23]i410: Variable: VersionNT64 = 6.2.0.0

                [1018:100C][2016-04-19T21:44:23]i410: Variable: WixBundleAction = 4

                [1018:100C][2016-04-19T21:44:23]i410: Variable: WixBundleElevated = 1

                [1018:100C][2016-04-19T21:44:23]i410: Variable: WixBundleLog = C:\Users\user\AppData\Local\Temp\Intel\Logs\Chipset_20160419214231.log

                [1018:100C][2016-04-19T21:44:23]i410: Variable: WixBundleLog_SetupChipsetx64.msi = C:\Users\user\AppData\Local\Temp\Intel\Logs\Chipset_20160419214231_0_SetupChipsetx64.msi.log

                [1018:100C][2016-04-19T21:44:23]i410: Variable: WixBundleManufacturer = Intel(R) Corporation

                [1018:100C][2016-04-19T21:44:23]i410: Variable: WixBundleName = Software para dispositivos de chipset Intel®

                [1018:100C][2016-04-19T21:44:23]i410: Variable: WixBundleOriginalSource = C:\Users\user\Downloads\Intel Components\SetupChipset.exe

                [1018:100C][2016-04-19T21:44:23]i410: Variable: WixBundleProviderKey = {619e726e-d2b4-4e28-9568-c964fd81ee6c}

                [1018:100C][2016-04-19T21:44:23]i410: Variable: WixBundleRollbackLog_SetupChipsetx64.msi = C:\Users\user\AppData\Local\Temp\Intel\Logs\Chipset_20160419214231_0_SetupChipsetx64.msi_rollback.log

                [1018:100C][2016-04-19T21:44:23]i410: Variable: WixBundleTag =

                [1018:100C][2016-04-19T21:44:23]i410: Variable: WixBundleVersion = 10.1.1.14

                [1018:100C][2016-04-19T21:44:24]i007: Exit code: 0x643, restarting: No

                • 5. Re: Trying to update Graphics CArd so that I can use Go Pro editor
                  Intel Corporation
                  This message was posted on behalf of Intel Corporation

                  Hi D10sion,

                  According to the information provided try to install all the Windows updates,  keep in mind that your Intel® Q43/Q45 Express Chipset does not support Windows® 10.
                  Please let me know the outcome.

                  Regards,
                  Hellen.