8 Replies Latest reply on May 3, 2016 5:22 PM by Intel Corporation

    HD 530 game graphic errors

    okanagan

      I just installed Tomb Raider 2013, through Steam, and although it seems to run fine there are constant graphic errors in the display. They occur during all game play. Video bits, like transition scenes, are fine. I know that Intel HD 530 will run this game as there are examples on YouTube. I tried updating to the latest driver, even the beta one, with no change. Also no improvement from changing the game settings to low or trying various settings in the 3D part of the Intel HD Graphics Control Panel.

      Can you help me?

      Thanks, Chris

       

      It looks like this:

      20160419090931_1.jpg

       

       

       

      Category

      Questions

      Answers (N/A if not applicable)

      Description

      Provide a detailed description of the issue

      Running video game "Tomb Raider" (2013), video display exhibits odd errors, with extraneous bars or lines extending to edge of screen. See screen shot and attached video. 

      Does it fail every single time, or only sometimes?
      If you can offer a % rate please do.

      This happens to varying degrees 100% of the time when in game-play. Video portions of the game (like transition scenes) display fine.

      Hardware (HW)

      Brand and Model of the system.

      Home-built

      6th generation i5 6500

      Gigabyte H170-D3HP motherboard

      16 GB dual channel RAM

      No graphics card (yet)

      Samsung EVO 250 GB SSD

      etc.

      Hybrid or switchable graphics system?
      ie Does it have AMD or NV graphics too?

      only HD 530

      Make and model of any Displays that are used to see the issue (see note2 below).
      LFP
      = Local Flat Panel (Laptop panel)
      EFP = External Flat Panel (Monitor you plug in)

      EFP 1: Dell 1905FP (via DVI)

      EFP 2: Sony TV KDL-46Z4100 (via d-sub)

      (Exactly same effect on both displays)

      How much memory [RAM] in the system (see note2 below).

      16 GB

      Provide any other hardware needed to replicate the issue.
      ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc

      N/A

      Hardware Stepping (see note1 below).

      See attached Hardware IDs

      Software (SW)

      Operating System version (see note2 below).

      Windows 10 home 64 bit

      See attached SSU-generated xml

      VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.

      N/A?

      Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).

      20.19.15.4380

      See attached SSU-generated xml

      SW or Apps version used to replicate the issue.

      Tomb Raider (2013), run through Steam

      Configurations

      Single display, clone, or extended (see note2 below).

      Two single displays, same problem with both

      See attached SSU-generated xml

      Display resolution & refresh rate setting of each display (see note2 below).

      1280x1024 (Dell 1905FP)

      1920x1080 (Sony TV)

      See attached SSU-generated xml

      AC or DC mode, i.e. is power cable plugged in or not?

      AC (it's a desktop)

      How to repro

      Please provide steps to replicate the issue.  These steps are very crucial to finding the root cause and fix.
      A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.

      1. Start Tomb Raider 2013
      2. enter game or run benchmark




      ...


        • 1. Re: HD 530 game graphic errors
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello, okanagan:

          Thank you for all the useful information provided on this.

          Let me perform some tests and to get this reviewed.

          I will keep you posted.

          Another recommendation would be to post the issue at Steam's communities or directly to the game's developer forum.

          Regards,
          Esteban C

          • 2. Re: HD 530 game graphic errors
            okanagan

            Thanks Esteban.

            I did post on Steam's communities and someone suggested I try configuring the game to use DirectX 9 instead of 11. I just had to go to HKEY_CURRENT_USER\Software\Crystal Dynamics\Tomb Raider\Graphics and change the RenderAPI value from 0 to 9. That improved the situation but did not clean it up completely. I look forward to hearing from you.

             

            Chris

            • 3. Re: HD 530 game graphic errors

              I found that DP and not HDMI works if you have a late kernel, 4.3 or so, and no nomodeset.

               

              This is a minor bug that I'm sure will be fixed as time goes by and Skylake becomes popular.

              I don't use an external video card, just integrated Intel.

              frank@flash:~$ inxi -b

              System:    Host: flash Kernel: 4.4.0-040400rc5-generic x86_64 (64 bit)

                         Desktop: Unity 7.4.0  Distro: Ubuntu 16.04 xenial

              Machine:   Mobo: ASRock model: Z170 Gaming-ITX/ac

                         Bios: American Megatrends v: P1.50 date: 11/04/2015

              CPU:       Dual core Intel Core i3-6100 (-HT-MCP-) speed/max: 799/3700 MHz

              Graphics:  Card: Intel Sky Lake Integrated Graphics

                         Display Server: X.Org 1.17.3 drivers: intel (unloaded: fbdev,vesa)

                         Resolution: 2560x1440@59.95hz

                         GLX Renderer: Mesa DRI Intel Skylake DT GT2

                         GLX Version: 3.0 Mesa 11.0.7

              Network:   Card-1: Intel Ethernet Connection (2) I219-V driver: e1000e

                         Card-2: Broadcom BCM4352 802.11ac Wireless Network Adapter

                         driver: bcma-pci-bridge

              Drives:    HDD Total Size: 756.2GB (32.1% used)

              Info:      Processes: 250 Uptime: 1 min Memory: 615.2/15736.5MB

                         Client: Shell (bash) inxi: 2.2.28

              • 4. Re: HD 530 game graphic errors
                okanagan

                Thanks for the suggestion. I can't try DP, my motherboard doesn't have one.

                I think it will get fixed too but it's more than a minor bug...the game is unplayable without the revert to DirectX9 work-around.

                • 5. Re: HD 530 game graphic errors
                  Intel Corporation
                  This message was posted on behalf of Intel Corporation

                  Hello, okanagan:

                   


                  After performing some testings, we were not able to replicate the issue in our end.

                   


                  System specs:
                  -Dell Inspiron 13 7000 series.
                  -CPU: Intel(R) Core(TM) i7-6500U
                  -GPU: Intel(R) HD 520 Graphics
                  -RAM: 8GB
                  -OS: Windows 10 Home
                  -Laptop connected to an Acer Monitor B286HK (3840x2160) via HDMI.
                  -Driver: 20.19.15.4404

                   


                  Additionally, you can test with the settings used in our end.

                   


                  -Monitor resolution set to 1280x720@60hz
                  -Set the display to "Single" and main display is the EFP.
                  -Settings in the pictures attached.

                   


                  Some other suggestions:

                   

                  * Try setting BIOS defaults.
                  * Try different screen resolutions.

                   


                  I look forward to hearing from you and the outcome.

                   


                  Regards,
                  Esteban C

                  • 6. Re: HD 530 game graphic errors
                    okanagan

                    Hi Esteban,

                    I'm running the BIOS defaults and I have tried various resolutions and options and nothing works except as I mentioned earlier, making this registry change:

                     

                    RenderAPI - change value from 0 to 9 in

                    HKEY_CURRENT_USER\Software\Crystal Dynamics\Tomb Raider\Graphics

                     

                    I was told this forces the game to use DirectX9. Whatever it does, it works and clears up 95% of the issue.

                     

                    I don't think there is anything out of the ordinary about my system but it does differ from from what you used for testing. I have:

                    CPU i5-6500

                    Intel HD 530 Graphics

                     

                    Anyway, I've now ordered a video card that I expect will fix everything.

                     

                    Thanks for your help,

                    Chris

                    • 7. Re: HD 530 game graphic errors
                      Intel Corporation
                      This message was posted on behalf of Intel Corporation

                      Hello, okanagan:

                       

                      I understand, thank you for your answer on this.

                       

                      Is this happening only with that game?

                       

                      You could also run some benchmarks (from third party developers) to force the iGPU (integrated GPU in the CPU) and see if the problem is present there as well.

                       

                      This is to check if you are facing an issue with the Graphics of the CPU, meaning internal GPU of the CPU.

                       

                      Additionally, please check that your RAM is runnin wwithin the specs of your CPU: DDR4-1866/2133, DDR3L-1333/1600 @ 1.35V, higher speeds can affect the system's performance.

                       

                      I look forward to your outcome with this.

                       

                      Regards,
                      Esteban C

                      • 8. Re: HD 530 game graphic errors
                        Intel Corporation
                        This message was posted on behalf of Intel Corporation

                        Hello, okanagan:

                        Thought I would just check in and find out if you were able to resolve this problem.

                        I look forward to hearing from you.

                        Regards,
                        Esteban C