This message was posted on behalf of Intel Corporation
Thank you for joining the Intel communities.
I will appreciate if you could reply with the following information to better assist you.
Intel SSU (System Support Utility): (Note – This is a new Intel tool that will eventually incorporate gathering all the data needed in one click.
Download the utility
Run the exe and select ‘Scan’
Save and include as an attachment in the Intel Community Forum.
Click on the “Start Menu” -> Type “DxDiag” -> Press “Enter” -> Wait for the DirectX Diagnostic Tool to finish loading.
In the DirectX Diagnostic Tool, click “Save All Information” -> Save the file DxDiag.txt
Include DxDiag.txt as an attachment in the Intel Community Forum.
As well I will apreciate if you could attach a picture of the problem you are having.