I would be glad to help you. Please send to me the results of our test Intel® System Support Utility
How to attach a file
On upper right corner click Use advanced editor
Lower right section click Attach
Thanks. Here are the results
Operating System: Microsoft Windows 8.1(6.3.9600 Build 9600)
Physical Memory (Installed): 8 GB
Processor : Intel(R) Core(TM) i5-4210H CPU @ 2.90GHz
System Type: x64-based PC
Display Adapter(s): Intel(R) HD Graphics 4600 10.18.10.3977
NVIDIA GeForce GTX 965M 10.18.13.6472
System Manufacturer: Alienware
System Model: Alienware 15
Network Adapter(s): Bluetooth Device (Personal Area Network) 6.3.9600.17931
Killer e2200 Gigabit Ethernet Controller (NDIS 6.30) 22.214.171.124
Killer Wireless-n/a/ac 1525 Wireless Network Adapter 126.96.36.1990
Disk(s): WDC WD10JPVX-75JC3T0 762.71 GB (available) 6.3.9600.18203
I noted your system has hybrid graphics on your laptop. It is necessary to install the latest BIOS, chipset driver and the latest graphics driver for Intel® HD 4600 and NVIDIA GeForce GTX 965M.
Pre-build systems such as your Alienware 15 comes with customized drivers by your pc manufacturer. Our generic drivers available in our website might not work in your system.
I suggest you to install the latest driver provided with Dell support website.
From this Intel® link, you can find our latest generic driver.