Thank you for contacting Intel.
Please provide your system's details:
1. Computer Brand and Model:
(You can see this on a sticker at the back or bottom of the system)
2. Network Adapter model:
How to find your adapter name, driver version, and Intel® PROSet Software version in Windows*
3. Operating System:
Example - Windows* 7, Windows* 10, etc.
We look forward to your reply.
Thanks for the information provide, I suggest you to install all windows updates, and then try to install the latest BIOS version.
For better assist you,
Could you please tell me when did the issue starts?
Was the connection working before?