13 Replies Latest reply on May 24, 2016 4:47 PM by Intel Corporation

    Intel HD graphics 520 latest driver version 20.19.15.4390 keeps causing crash on  WIndows 10 machine.

    tringo007

      Intel HD graphics 520 latest driver version 20.19.15.4390 keeps causing crash on  Windows 10 machine every time machine tries to go to sleep or hibernate. Machine subsequently reboots. It is a new Dell XPS 13 with 16GB RAM. Below is information from WhoCrashed. Any ideas?


      On Mon 4/18/2016 17:24:17 GMT your computer crashed
      crash dump file: C:\WINDOWS\Minidump\041816-9937-01.dmp
      This was probably caused by the following module: igdkmd64.sys (igdkmd64+0x23885D)
      Bugcheck code: 0x1000007E (0xFFFFFFFFC0000005, 0xFFFFF8011DB3885D, 0xFFFFD00024628628, 0xFFFFD00024627E40)
      Error: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M
      file path: C:\WINDOWS\system32\drivers\igdkmd64.sys
      product: Intel HD Graphics Drivers for Windows(R)
      company: Intel Corporation
      description: Intel Graphics Kernel Mode Driver
      Bug check description: This indicates that a system thread generated an exception which the error handler did not catch.
      This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
      A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: igdkmd64.sys (Intel Graphics Kernel Mode Driver, Intel Corporation).
      Google query: Intel Corporation SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M