3 Replies Latest reply on Apr 27, 2016 2:47 PM by Intel Corporation

    i5 CPU M480 - message log: Please check your Processor Thermal Solution

    kvra

      My notebook began to turn itself off when the cpu usage reached 80% ~ 90%.

       

      Idid the tests with IPDT tool and failure times, turning off the notebook.

       

      WILL THERMAL PASTE?

       

      LOG IPDT:

       

      --- IPDT64 - Revision: 3.0.0.25.W.MP
      --- IPDT64 - Start Time: 18/04/2016 04:10:23

       

      --------------------------------------------------------------------
      Processor 1
      --------------------------------------------------------------------
      Genuine Intel CPU Test
      Module Version: 1.0.12.64b.W
      Start Time: Mon Apr 18 04:10:23 2016
      Test Result - PASS
      Expected: GenuineIntel
      Detected: GenuineIntel
      End Time: Mon Apr 18 04:10:23 2016
      Total Time: seconds: 0
      --------------------------------------------------------------------
      Temperature Test
      Module Version: 1.0.12.64b.W
      Start Time: Mon Apr 18 04:10:23 2016
      Test Result - PASS
      Expected: Greater than 1 degrees below max
      Received: 47 degrees below max
      End Time: Mon Apr 18 04:10:23 2016
      Total Time: seconds: 0
      --------------------------------------------------------------------
      CPU Brand String Test
      Module Version: 1.0.12.64b.W
      Start Time: Mon Apr 18 04:10:24 2016
      Test Result - PASS
      Expected String Parts: As Defined in BrandString_LocalConfig.xml
      Detected: Intel(R) Core(TM) i5 CPU M 480 @ 2.67GHz
      End Time: Mon Apr 18 04:10:24 2016
      Total Time: seconds: 0
      --------------------------------------------------------------------
      CPU Frequency Test
      Module Version: 1.0.14.64b.W
      Start Time: Mon Apr 18 04:10:24 2016
      Test Result - PASS
      Processor Name: Intel(R) Core(TM) i5 CPU M 480 @ 2.67GHz
      Expected CPU Frequency: 2.67
      Detected CPU Frequency: 2.80365
      Expected Base Clock: 133.33
      Detected Base Clock: 133.507
      Expected frequency - The highest frequency at which the tested processor was manufactured to operate
      Detected frequency - The frequency at which the tested processor is currently operating
      Power management modes can create marginally higher or lower detected frequency
      than expected frequency. Small variations in clock frequencies are common.
      QPI link rate Test - Not supported.
      Skipping QPI link rate Test.
      End Time: Mon Apr 18 04:10:25 2016
      Total Time: seconds: 1
      --------------------------------------------------------------------
      Floating Point Test
      Module Version: 1.0.10.64b.W
      Start Time: Mon Apr 18 04:10:25 2016
      Test Result - PASS
      Million Floating Points per Second, MFLOPS: 374.4
      Error: 0
      --- Floating Point Test Passed!!!---
      End Time: Mon Apr 18 04:10:27 2016
      Total Time: seconds: 2
      --------------------------------------------------------------------
      Prime Number Generation Test
      Module Version: 1.0.10.64b.W
      Start Time: Mon Apr 18 04:10:27 2016
      Test Result - PASS
      Operation Per Second: 1.32916e+006
      Error: 0
      --- Prime Number Generation Test Passed!!!---
      End Time: Mon Apr 18 04:10:29 2016
      Total Time: seconds: 2
      --------------------------------------------------------------------
      Cache Test
      Module Version: 1.0.10.64b.W
      Start Time: Mon Apr 18 04:10:29 2016
      Test Result - PASS

       

      --- Reading Cache Size ---

       

      - Detected L1 Data Cache Size --> 32
      - Detected L1 Inst Cache Size --> 32

       

      - Detected L2 Cache Size --> 256
      - Detected L3 Cache Size --> 3072

       

      Cache Size Test Passed!!!

       

      End Time: Mon Apr 18 04:10:29 2016
      Total Time: seconds: 0
      --------------------------------------------------------------------
      MMXSSE Test
      Module Version: 1.0.10.64b.W
      Start Time: Mon Apr 18 04:10:29 2016
      Test Result - PASS

       

      --- Determining MMX - SSE capabilities ---
      --- CPU FEATURES DETECTION FOR ---
      --- MMX SSE ---
      MMX - MMX Supported --> Yes
      SSE - SSE Supported --> Yes
      SSE2 - SSE2 Supported --> Yes
      SSE3 - SSE3 Supported --> Yes
      SSSE3 - SSSE3 Supported --> Yes
      SSE4.1 - SSE4.1 Supported --> Yes
      SSE4.2 - SSE4.2 Supported --> Yes
      --- MMX SSE - capabilities check complete ---
      MMX Test Result --- PASS
      SSE Test Result --- PASS
      SSE2 Test Result --- PASS
      SSE3 Test Result --- PASS
      SSSE3 Test Result --- PASS
      SSE4.1 Test Result --- PASS
      SSE4.2 Test Result --- PASS

       

      End Time: Mon Apr 18 04:10:29 2016
      Total Time: seconds: 0
      --------------------------------------------------------------------
      AVX Test
      Module Version: 1.0.11.64b.W
      Start Time: Mon Apr 18 04:10:29 2016
      Test Result - PASS

       

      --- Determining AVX AES PCLMULQDQ capabilities ---
      --- CPU FEATURES DETECTION FOR ---
      --- AVX/AES/PCLMULQDQ ---
      AVX - Advanced Vector Extensions Supported --> No
      AVX OS Support - AVX Operating System Supported --> No ---> No Test Required
      AES - Advanced Encryption Standard Supported --> No ---> No Test Required
      PCLMULQDQ - Polys Carry-Less Multiply Supported --> No ---> No Test Required
      --- AVX AES PCLMULQDQ capabilities check complete ---
      AVX Compare Test Result --- Not Tested
      AES Test Result --- Not Tested
      PCLMULQDQ Test Result --- Not Tested
      No AVX AES PCLMULQDQ Tests required

       

      End Time: Mon Apr 18 04:10:29 2016
      Total Time: seconds: 0
      --------------------------------------------------------------------
      IMC Test
      Module Version: 1.0.7.64b.W
      Start Time: Mon Apr 18 04:10:29 2016
      Test Result - PASS
      --- Reading Memory Size ---
      Detected Memory Size is --> 2.00GB
      --- Subtest - Memory Size Test Passed!!! ---
      --- Integrated Memory Controller Stress Test ---
      Memory to be allocated = 1048576 byte
      Memory Allocated.
      Test 1 Ones and Zeros Moving Inversions write operations - Passed
      Test 1 Ones and Zeros Moving Inversions verification operations - Passed
      Test 2 32Bits Sliding Ones write operations - Passed
      Test 2 32Bits Sliding Ones verification operations - Passed
      Test 3 32Bits Sliding Zero write operations - Passed
      Test 3 32Bits Sliding Zero verification operations - Passed
      Memory Deallocated.
      --- Subtest - Memory Stress Test Passed!!! ---
      Integrated Memory Controller Stress Test Passed!!!
      End Time: Mon Apr 18 04:10:29 2016
      Total Time: seconds: 0
      --------------------------------------------------------------------
      PCH Test
      Module Version: 1.0.9.64b.W
      Start Time: Mon Apr 18 04:10:29 2016
      Test Result - PASS

       

      Chipset : Intel(R) 5 Series Chipset and Intel(R) 3400 Series Chipset
      Chipset Stepping : B2
      No device connected to PCI-to-PCI Bridge Controller

       

      1 device connected to PCI Express Port 2
      1 : Controlador de rede

       

      1 device connected to PCI Express Port 5
      1 : Realtek PCIe FE Family Controller

       

      2 device connected to SATA Controller 1
      1 : ST320LM001 HN-M320MBB ATA Device
      2 : TSSTcorp CDDVDW SN-208BB ATA Device

       

      2USB devices detected
      1 : USB Composite Device
      2 : USB Composite Device

       

      2 device connected to Intel High Definition Audio Controller
      1 : Realtek High Definition Audio
      2 : Dispositivo de High Definition Audio

       

      Platform Controller Hub Test Completed!!!
      End Time: Mon Apr 18 04:10:30 2016
      Total Time: seconds: 1
      --------------------------------------------------------------------
      IGD Module Test
      Module Version: 1.0.12.64b.W
      Start Time: Mon Apr 18 04:10:30 2016
      Test Result: PASS
      Expected: As defined in IGD_LocalConfig.xml file
      Received: 0x25
      End Time: Mon Apr 18 04:10:30 2016
      Total Time: seconds: 0
      --------------------------------------------------------------------
      GFX Module Test
      Module Version: 1.0.12.64b.W
      Start Time: Mon Apr 18 04:10:30 2016
      GFX Module Test: PASS
      End Time: Mon Apr 18 04:10:58 2016
      Total Time: seconds: 28
      --------------------------------------------------------------------
      --- IPDT64 - Temperature Monitor Results

       

      --- Temperature Test ---
      ...
      Version 1.0.12.64b.W
      ...

       

      25 degrees C below maximum
      Test Result - PASS
      Expected Greater than 1 degrees below max
      Received 25 degrees below max

       

      --- Temperature Test ---
      ...
      Version 1.0.12.64b.W
      ...

       


      Entering run forever
      19 degrees C below maximum
      Test Result - PASS
      Expected Greater than 1 degrees below max
      Received 19 degrees below max
      Test PASSED
      39 degrees C below maximum
      Test Result - PASS
      Expected Greater than 1 degrees below max
      Received 39 degrees below max
      Test PASSED
      20 degrees C below maximum
      Test Result - PASS
      Expected Greater than 1 degrees below max
      Received 20 degrees below max
      Test PASSED
      44 degrees C below maximum
      Test Result - PASS
      Expected Greater than 1 degrees below max
      Received 44 degrees below max
      Test PASSED
      7 degrees C below maximum
      Test Result - PASS
      Expected Greater than 1 degrees below max
      Received 7 degrees below max
      Test PASSED
      32 degrees C below maximum
      Test Result - PASS
      Expected Greater than 1 degrees below max
      Received 32 degrees below max
      Test PASSED
      30 degrees C below maximum
      Test Result - PASS
      Expected Greater than 1 degrees below max
      Received 30 degrees below max
      Test PASSED
      3 degrees C below maximum
      Test Result - PASS
      Expected Greater than 1 degrees below max
      Received 3 degrees below max
      Test PASSED
      41 degrees C below maximum
      Test Result - PASS
      Expected Greater than 1 degrees below max
      Received 41 degrees below max
      Test PASSED
      DLL not initialized
      0 degrees C below maximum
      Test Result - FAIL
      Expected Greater than 1 degrees below max
      Received 0 degrees below max
      Test FAILED
      Please check your Processor Thermal Solution
      Temperature Monitor Stopped

       

      --------------------------------------------------------------------

       

      System Information
      ------------------
      Processor Name: Intel(R) Core(TM) i5 CPU M 480 @ 2.67GHz
      Processor Information: Intel64 Family 6 Model 37 Stepping 5
      Number of Physical Cores: 2
      Number of Logical Cores: 4
      Installed System Memory: 2 GB
      Operating System: Microsoft Windows 7 Home Basic 64-bit
      Graphics Information: Intel(R) HD Graphics
      System Product: RV411
      System BIOS: 02RJ.M001.20120214.LG
      System Serial Number: HV4C9QEC605257
      --------------------------------------------------------------------

       

      --- IPDT64 - End Time: 18/04/2016 04:11:50
      --- IPDT64 - Result: Fail
      --------------------------------------------------------------------

       

       

      thank you