10 Replies Latest reply on Apr 27, 2016 11:55 AM by Intel Corporation

    How do I update my Graphics Driver?

    AliceinMalice123

      My graphics driver needs updating, as after my update to Windows 10 when I try playing a game it crashes and says that the graphics driver is the issue. I downloaded the Intel Driver Update Utility (2.4) and after the scan it said that 'Intel Chipset Device Software (INF Update Utility-EXE Only)' needs updating to 10.1.1.14. The download goes fine, but when I install it the progress bar goes by quickly and suddenly 'Unknown error' and status says failed. Log shown below. I read a few forums in which people had around the same issue and were never really fixed, I've tried a few suggestions, however, like manually installing the chipset from the website though I couldn't find one with exactly the same name. I did try to install 'Intel Chipset Device Software (INF Update Utility)' which took me through practically the exact same thing as the one from the automatic updater; everything went smoothly until it said it failed because of an unknown error.

      I'd really appreciate some help with this as it has been annoying me for a while and I still haven't found a solution.

      Thanks,

      -Alice

       

      [25D4:2060][2016-04-17T16:08:49]i001: Burn v3.7.1224.0, Windows v6.2 (Build 9200: Service Pack 0), path: C:\Users\Alice\Downloads\Intel Components\SetupChipset.exe, cmdline: '-burn.unelevated BurnPipe.{7B347909-176F-49B8-ACE9-783E8381FC9E} {11ED07EA-4BB0-4885-AA14-7DE40F7DBAD4} 10380'

      [25D4:2060][2016-04-17T16:08:49]i000: Initializing string variable 'IIF_ProductVersion' to value '10.1.1.14'

      [25D4:2060][2016-04-17T16:08:49]i000: Initializing string variable 'IIF_InstallerVersion' to value '3.1.6'

      [25D4:2060][2016-04-17T16:08:49]i000: Initializing string variable 'IIF_ExtractionMapping_SetupChipsetx86.msi' to value ';NullDrivers.cab;NOT VersionNT64'

      [25D4:2060][2016-04-17T16:08:49]i000: Initializing string variable 'IIF_ExtractionMapping_SetupChipsetx64.msi' to value ';NullDrivers.cab;VersionNT64'

      [25D4:2060][2016-04-17T16:08:50]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\Richard\AppData\Local\Temp\Intel\Logs\Chipset_20160417160850.log'

      [25D4:2060][2016-04-17T16:08:50]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\Richard\Downloads\Intel Components\SetupChipset.exe'

      [25D4:2060][2016-04-17T16:08:51]i052: Condition 'VersionNT >= v6.1 OR (VersionNT = v6.0 AND NTProductType = 3)' evaluates to true.

      [25D4:2060][2016-04-17T16:08:51]i000: Setting string variable 'WixBundleName' to value 'Intel(R) Chipset Device Software'

      [25D4:2060][2016-04-17T16:08:51]i000: Loading managed bootstrapper application.

      [25D4:2060][2016-04-17T16:08:51]i000: Creating BA thread to run asynchronously.

      [25D4:0988][2016-04-17T16:08:51]i000: ** MBA ** Command line:

      [25D4:0988][2016-04-17T16:08:51]i000: Setting string variable 'WixBundleName' to value 'Intel(R) Chipset Device Software'

      [25D4:0988][2016-04-17T16:08:51]i000: ** MBA ** Calling Engine.Detect()

      [25D4:2060][2016-04-17T16:08:51]i100: Detect begin, 3 packages

      [25D4:2060][2016-04-17T16:08:51]i000: Setting string variable 'DotNet35' to value '1'

      [25D4:2060][2016-04-17T16:08:51]i000: Setting string variable 'DotNet40Client' to value '1'

      [25D4:2060][2016-04-17T16:08:51]i000: Setting string variable 'DotNet40Full' to value '1'

      [25D4:2060][2016-04-17T16:08:51]i000: Setting string variable 'DotNet45' to value '394254'

      [25D4:2060][2016-04-17T16:08:51]i052: Condition 'DotNet35 OR DotNet40Client OR DotNet40Full OR (DotNet45 >= 378389)' evaluates to true.

      [25D4:2060][2016-04-17T16:08:51]i101: Detected package: DotNet45, state: Present, cached: None

      [25D4:2060][2016-04-17T16:08:51]i101: Detected package: SetupChipsetx86.msi, state: Absent, cached: None

      [25D4:2060][2016-04-17T16:08:51]i104: Detected package: SetupChipsetx86.msi, feature: NullDriverFeature, state: Absent

      [25D4:2060][2016-04-17T16:08:51]i104: Detected package: SetupChipsetx86.msi, feature: PackageVersionFeature, state: Absent

      [25D4:2060][2016-04-17T16:08:51]i104: Detected package: SetupChipsetx86.msi, feature: LicenseAgreementFeature, state: Absent

      [25D4:2060][2016-04-17T16:08:51]i101: Detected package: SetupChipsetx64.msi, state: Absent, cached: None

      [25D4:2060][2016-04-17T16:08:51]i104: Detected package: SetupChipsetx64.msi, feature: NullDriverFeature, state: Absent

      [25D4:2060][2016-04-17T16:08:51]i104: Detected package: SetupChipsetx64.msi, feature: PackageVersionFeature, state: Absent

      [25D4:2060][2016-04-17T16:08:51]i104: Detected package: SetupChipsetx64.msi, feature: LicenseAgreementFeature, state: Absent

      [25D4:2060][2016-04-17T16:08:51]i199: Detect complete, result: 0x0

      [25D4:2060][2016-04-17T16:09:00]i200: Plan begin, 3 packages, action: Install

      [25D4:2060][2016-04-17T16:09:00]w321: Skipping dependency registration on package with no dependency providers: DotNet45

      [25D4:2060][2016-04-17T16:09:00]i052: Condition 'NOT VersionNT64' evaluates to false.

      [25D4:2060][2016-04-17T16:09:00]i204: Plan 3 msi features for package: SetupChipsetx86.msi

      [25D4:2060][2016-04-17T16:09:00]i203: Planned feature: NullDriverFeature, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None

      [25D4:2060][2016-04-17T16:09:00]i203: Planned feature: PackageVersionFeature, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None

      [25D4:2060][2016-04-17T16:09:00]i203: Planned feature: LicenseAgreementFeature, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None

      [25D4:2060][2016-04-17T16:09:00]i052: Condition 'VersionNT64' evaluates to true.

      [25D4:2060][2016-04-17T16:09:00]i204: Plan 3 msi features for package: SetupChipsetx64.msi

      [25D4:2060][2016-04-17T16:09:00]i203: Planned feature: NullDriverFeature, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None

      [25D4:2060][2016-04-17T16:09:00]i203: Planned feature: PackageVersionFeature, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None

      [25D4:2060][2016-04-17T16:09:00]i203: Planned feature: LicenseAgreementFeature, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None

      [25D4:2060][2016-04-17T16:09:00]i000: Setting string variable 'WixBundleRollbackLog_SetupChipsetx64.msi' to value 'C:\Users\Richard\AppData\Local\Temp\Intel\Logs\Chipset_20160417160850_0_SetupChipsetx64.msi_rollback.log'

      [25D4:2060][2016-04-17T16:09:00]i000: Setting string variable 'WixBundleLog_SetupChipsetx64.msi' to value 'C:\Users\Richard\AppData\Local\Temp\Intel\Logs\Chipset_20160417160850_0_SetupChipsetx64.msi.log'

      [25D4:2060][2016-04-17T16:09:00]i201: Planned package: DotNet45, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None

      [25D4:2060][2016-04-17T16:09:00]i201: Planned package: SetupChipsetx86.msi, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None

      [25D4:2060][2016-04-17T16:09:00]i201: Planned package: SetupChipsetx64.msi, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register

      [25D4:2060][2016-04-17T16:09:00]i299: Plan complete, result: 0x0

      [25D4:0988][2016-04-17T16:09:00]i000: Setting string variable 'IIF_MSI_SWITCHES' to value ''

      [25D4:0988][2016-04-17T16:09:00]i000: ** MBA ** Getting window handle.

      [25D4:0988][2016-04-17T16:09:00]i000: ** MBA ** Calling Engine.Apply(). Window handle: 917904

      [25D4:2060][2016-04-17T16:09:00]i300: Apply begin

      [288C:20EC][2016-04-17T16:09:00]i000: Caching bundle from: 'C:\Users\Richard\AppData\Local\Temp\{619e726e-d2b4-4e28-9568-c964fd81ee6c}\.be\SetupChipset.exe' to: 'C:\ProgramData\Package Cache\{619e726e-d2b4-4e28-9568-c964fd81ee6c}\SetupChipset.exe'

      [288C:20EC][2016-04-17T16:09:00]i320: Registering bundle dependency provider: {619e726e-d2b4-4e28-9568-c964fd81ee6c}, version: 10.1.1.14

      [288C:0684][2016-04-17T16:09:00]i305: Verified acquired payload: SetupChipsetx64.msi at path: C:\ProgramData\Package Cache\.unverified\SetupChipsetx64.msi, moving to: C:\ProgramData\Package Cache\{FEBB7B48-CC1C-4A50-A497-FA21413F6BE9}v10.1.1.14\SetupChipsetx64.msi.

      [288C:0684][2016-04-17T16:09:00]i305: Verified acquired payload: cab4FADBDD6DC6637E75E196F741A3F14D1 at path: C:\ProgramData\Package Cache\.unverified\cab4FADBDD6DC6637E75E196F741A3F14D1, moving to: C:\ProgramData\Package Cache\{FEBB7B48-CC1C-4A50-A497-FA21413F6BE9}v10.1.1.14\media1.cab.

      [288C:20EC][2016-04-17T16:09:00]i323: Registering package dependency provider: {FEBB7B48-CC1C-4A50-A497-FA21413F6BE9}, version: 10.1.1.14, package: SetupChipsetx64.msi

      [288C:20EC][2016-04-17T16:09:00]i301: Applying execute package: SetupChipsetx64.msi, action: Install, path: C:\ProgramData\Package Cache\{FEBB7B48-CC1C-4A50-A497-FA21413F6BE9}v10.1.1.14\SetupChipsetx64.msi, arguments: ' MSIFASTINSTALL="7" IIF_MSI_SWITCHES="" ARPSYSTEMCOMPONENT="1"'

      [288C:20EC][2016-04-17T16:09:06]e000: Error 0x80070643: Failed to install MSI package.

      [288C:20EC][2016-04-17T16:09:06]e000: Error 0x80070643: Failed to execute MSI package.

      [25D4:2060][2016-04-17T16:09:06]e000: Error 0x80070643: Failed to configure per-machine MSI package.

      [25D4:2060][2016-04-17T16:09:06]i319: Applied execute package: SetupChipsetx64.msi, result: 0x80070643, restart: None

      [25D4:2060][2016-04-17T16:09:06]e000: Error 0x80070643: Failed to execute MSI package.

      [288C:20EC][2016-04-17T16:09:06]i301: Applying rollback package: SetupChipsetx64.msi, action: Uninstall, path: C:\ProgramData\Package Cache\{FEBB7B48-CC1C-4A50-A497-FA21413F6BE9}v10.1.1.14\SetupChipsetx64.msi, arguments: ' MSIFASTINSTALL="7" IIF_MSI_SWITCHES="" ARPSYSTEMCOMPONENT="1"'

      [288C:20EC][2016-04-17T16:09:08]e000: Error 0x80070643: Failed to uninstall MSI package.

      [288C:20EC][2016-04-17T16:09:08]e000: Error 0x80070643: Failed to execute MSI package.

      [25D4:2060][2016-04-17T16:09:08]e000: Error 0x80070643: Failed to configure per-machine MSI package.

      [25D4:2060][2016-04-17T16:09:08]i319: Applied rollback package: SetupChipsetx64.msi, result: 0x80070643, restart: None

      [288C:20EC][2016-04-17T16:09:08]i329: Removed package dependency provider: {FEBB7B48-CC1C-4A50-A497-FA21413F6BE9}, package: SetupChipsetx64.msi

      [288C:20EC][2016-04-17T16:09:08]i351: Removing cached package: SetupChipsetx64.msi, from path: C:\ProgramData\Package Cache\{FEBB7B48-CC1C-4A50-A497-FA21413F6BE9}v10.1.1.14\

      [288C:20EC][2016-04-17T16:09:08]i329: Removed package dependency provider: {23312E5E-F714-4F0B-97F5-4A7E2DEFE61E}, package: SetupChipsetx86.msi

      [288C:20EC][2016-04-17T16:09:08]i330: Removed bundle dependency provider: {619e726e-d2b4-4e28-9568-c964fd81ee6c}

      [288C:20EC][2016-04-17T16:09:08]i352: Removing cached bundle: {619e726e-d2b4-4e28-9568-c964fd81ee6c}, from path: C:\ProgramData\Package Cache\{619e726e-d2b4-4e28-9568-c964fd81ee6c}\

      [25D4:2060][2016-04-17T16:09:08]i000: ** MBA ** Apply complete. Status: '-2147023293' Restart: 'None' Result: 'None'

      [25D4:2060][2016-04-17T16:09:08]i399: Apply complete, result: 0x80070643, restart: None, ba requested restart:  No

      [25D4:0988][2016-04-17T16:09:08]e000: ** MBA ** Unknown error.