why do I get the error that my graphics display has blocked my game. Intel graphics 4600

[MGerw]

I get repeated errors saying that my graphics display has blocked me game and I get kicked out. Can anybody tell me how to fix this.

[idata]

Hello, mgerwig:

I am sorry to hear this is not working so well for you.I would like to gather some information from your system in order to further assist you on this.First, please download and run the utility in the following link and attach the report in your answer: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility https://downloadcenter.intel.com/download/25293/Intel-System-Support-UtilityI would like to know, what is the game that this is happening with?Additionally, it would be great to have the information requested here: /thread/77761 https://communities.intel.com/thread/77761I look forward to hearing from you.Regards,Esteban C

[MGerw]

Regarding the information you requested:

I am playing Toontown Rewritten and the issue occurs 3 or 4 times each time I play. I ran the utility as requested and this is the info:

Category

Questions

Answers (N/A if not applicable)

Description

Provide a detailed description of the issue

Graphics blocks game

Does it fail every single time, or only sometimes?

If you can offer a % rate please do.

It happens 3 or 4 times each time I play

Hardware (HW)

Brand and Model of the system.

HP Envy

Hybrid or switchable graphics system?

ie Does it have AMD or NV graphics too?

Intel and NV

Make and model of any Displays that are used to see the issue (see note2 below). 

LFP = Local Flat Panel (Laptop panel) EFP = External Flat Panel (Monitor you plug in)

Laptop

How much memory [RAM] in the system (see note2 below).

See utility report below

Provide any other hardware needed ...

[idata]

Hello, mgerwig:

Thank you for the information provided.Let me perform some tests on my end an I will let you know my outcome.Regards,Esteban C

[idata]

mgerwig:

I am still performing the tests on this, I will keep you posted.Regards,Esteban C

[idata]

I went ahead and downloaded the game and played the first mission, I was not able to get the issue replicated, meaning that the game ran ok for the time I was playing.

Attached you can find the dxdiag report for the device used to perform the tests and somescreenshots as well.My recommendation will be to install the latest graphics drivers from your OEM and test the behavior of your system.Before doing this you can do the following:1. Access the device manager (windows key + x and look for device manager).2. Look for display adapters, double click on it and look for Intel® HD Graphics 46003. Right-click on it and select properties.4. Go to driver tab and uninstall the driver, making sure you select "Delete driver software for this device"5. Restart your system and install the OEM drivers.Another option will be to reinstall the game, some corruption could have been present while installing it the first time.There are different models for the HP Envy 17, for that reason I was not able to find the specific drivers to be used, please go ahead and download the correct drivers from http://support.hp.com/us-en http://support.hp.com/us-enYou should be able to see the correct model in msinfo32 report (search for "msinfor32 and click on "System information")If the problem persists, you can test the behavior of your system with the generic drivers: https://downloadcenter.intel.com/download/25951/Intel-Graphics-Driver-for-Windows-10-15-40-4th-Gen-?product=81496 https://downloadcenter.intel.com/download/25951/Intel-Graphics-Driver-for-Windows-10-15-40-4th-Gen-?product=81496System information from device used on the tests (nearest configuration available):System Model: Dell XPS 15 9530Processor: Intel(R) Core(TM) i7-4702HQMemory: 16384MB RAMDirectX Version: 12Operating System: Windows 10 Home 64-bitCard name: Intel(R) HD Graphics 4600Driver Version: 20.19.15.4380 (earlier than provided above)Card name: NVIDIA GeForce GT 750M Display Memory: 10135 MBDriver Version: 10.18.13.6472If you are still not able to get this to work properly after following the troubleshooting above, my recommendation will be to contact the manufacturer of your device as well as the developers of the game for possible troubleshooting available from their end.Finally, if any additional questions or inquiries are present, feel free to contact us back.Regards,Esteban C

[idata]

Hello, mgerwig:

I was checking this thread and I would like to know if the problem has been solved in your system.I look forward to hearing from you.Regards,Esteban C