6 Replies Latest reply on Apr 28, 2016 2:10 PM by Intel Corporation

    D54250 USB problems

    Aliaksandr

      We created a device based on your Intel NUC . We connect some USB devices to NUC - USB monitor (USB Monitor Mimo (https://www.mimomonitors.com/products/mimo-magic-touch-deluxe)), USB camera1 (based on CYUSB3014), USB-COM device (based on PIC 18F4550), USB camera2 (Based on CYUSB2014).

      BIOS is the last - 0041, OS - Windows 8.1

       

      At first we have a problem with USB monitor - when it connected  - the BIOS don't start some times.  Manufacturer of USB controller for monitor DisplayLink faced with this problem - (http://support.displaylink.com/knowledgebase/articles/544453-pc-hangs-when-booting-with-usb-devices-attached) We update the BIOS to the latest version, but it doesn't help us. From Intel engineer advise we set FastBoot option in BIOS. This settings fixed the issue with monitor.

       

      Next we faced with problems with our USB cameras with fast boot option ON. Sometimes after system restart we see Invalid device descriptor or device descriptor request failed in device manager for our cameras. I provide Microsoft Message analyzer Log for this situation. We faced with this problem on Intel Compute Stick STCK1A32WFC too. But for the Stick BIOS update is solved this issue. For this NUC  we didn't find good BIOS version to solve this issue.

       

       

      We have hung a big order of our devices with Intel NUC due to this issue.