3 Replies Latest reply on Apr 22, 2016 9:02 AM by Intel Corporation

    WHEA-Logger A corrected error has ocurred Event ID: 19 Cache Hierachy Error

    Dan_Capitan

      Dear Members,

       

      I have bought a notebook Lenovo B50-80, Core i3 5010u with 4 GB RAM (Samsung M471B5173EB0-YK0)  and 500GB HDD (Western Digital blue)

      Motherboard chipset: Intel Broadwell-U PCH-LP Premium

       

      After 3 days of use the system has begun to be sluggish and started to work bad (temporary freeze from time to time). I have then reinstalled the OS (WIN10 PRO 64bit) only with drivers and no applications installed. Drivers are Microsoft Certified.
      I took a look in Event Viewer and I had a surprise: tons of warnings with Event ID: 19. The Event ID 19 is constantly marked in event viewer as warning and I repeat: there are tons of WHEA-Logger with this ID.

      the warning is:

       

      WHEA-Logger | Event ID: 19

       

      A corrected hardware error has occurred

      Reported by component: Processor Core

      Error source: Corrected Machine Check

      Error Type: Cache Hierarchy Error

      Processor APIC ID: 2

       

      From time to time the Processor APIC ID is 3 but very rarely.

       

      I had tested the processor with Intel Diagnostic Processor Tool and everything seems to be ok (All tests passed).

      Once again I specify that the OS is freshly installed! The notebook is not used for gaming!

       

      The bios of the notebook is up to date and in BIOS there is no setting that can be changed regarding the processor clock or RAM.
      Could you please guide me on what do I need to do regarding this hardware problem as it is starting to be frustrating?

       

      Thank you very much!

       

       

      Best regards,

       

      Dan

        • 1. Re: WHEA-Logger A corrected error has ocurred Event ID: 19 Cache Hierachy Error
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          In this case, you can try uninstalling the graphics driver, restart your system and install the Beta driver, you can download it here:
          https://downloadcenter.intel.com/download/25848/Intel-Beta-Graphics-Driver-for-Windows-7-8-1-10-15-40-
          This can help fix problems but please be aware that BSOD and black screen are not caused only by the graphics driver.
           
          Useful Tips for Dealing with BSODs
          BSODs have a variety of root causes, but these tips will help you deal with many blue screens:
           
          If your system recently started blue-screening, use System Restore to roll its system software back to a previous state. If this works, you’ll know that it’s likely a software problem.
          Malware that digs deep into Windows and gets its hooks into the Windows kernel at a low level can cause system instability. Scan your computer for malware to ensure buggy malicious software isn’t causing it to crash.
          An incorrectly installed or buggy driver can lead to crashes. Download the latest drivers for your computer’s hardware from your computer manufacturer’s website and install them — this may fix BSODs caused by driver problems.
          If your computer is blue-screening every time you turn it on, try booting into safe mode. In safe mode, Windows loads only the essential drivers. If a driver you’ve installed is causing Windows to blue screen, it shouldn’t do so in safe mode. You can work on fixing the problem from safe mode.
          Blue screens can be caused by faulty hardware in your computer. Try testing your computer’s memory for errors and checking its temperature to ensure that it isn’t overheating.
          Reinstalling Windows is the nuclear option. It will blow away your existing system software, replacing it with a fresh Windows system. If your computer continues to blue screen after this, you likely have a hardware problem.

          Please check with Lenovo for additional information: http://support.lenovo.com/

          Allan. 

          • 2. Re: WHEA-Logger A corrected error has ocurred Event ID: 19 Cache Hierachy Error
            Dan_Capitan

            Dear Allan,

             

            Thank you for your reply!

            The laptop didn't crashed with BSOD until now! The system only becomes sluggish and freezes from time to time for 3-6 seconds but not crashing! If you tri decent multitasking it is starting to run very slow .. as slow as a P8600!
            I have another Lenovo B50-80 with core i3 5005U with same graphical card, same drivers installed and this last one, besides the fact that it is not sluggish, is not generating any WHEA-Logger | Event ID: 19 warnings also.

            The 5005u uses the same drivers as the 5010u and it is working like a charm!

            On the one with the WHEA-Logger | Event ID: 19 warnings (5010u) I had changed the chipset driver, VGA driver ... all drivers, tried with beta drivers, changed the memory module with the one I have in the 5005u but ... no luck

            I believe that this is a hardware issue related with the processor and / or the motherboard!
            Can you confirm this?

             

            Thank you so much!

             

            Best regards,
            Dan

            • 3. Re: WHEA-Logger A corrected error has ocurred Event ID: 19 Cache Hierachy Error
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              The way to confirm if this is a processor issue would be placing another processor on your computer. In any case, I recommend contacting Lenovo for possible warranty options.
              http://shop.lenovo.com/us/en/landingpage/contact/

              Allan.