Answers (N/A if not applicable)
Provide a detailed description of the issue
The company I work for develops a CAD designing application for the embroidery industry called Tajima DG15 by Pulse. This 64-bit program has been available for many years. We recently discovered that the Intel HD 530 graphics driver will crash after working in DG15 for only a few seconds. We don’t have this issue with other Intel or non-Intel display adapters. The computer is a DELL XPS 9550 laptop. I have updated all drivers and BIOS for this computer. I tried the latest Intel HD 530 beta drivers (Version: Beta 18.104.22.16804) and still experience the crash. We appreciate any help you can give us to solve this issue. Thanks.
Does it fail every single time, or only sometimes?
Brand and Model of the system.
DELL XPS 9550
Hybrid or switchable graphics system?
Switchable. Laptop also has NVIDIA GeForce GTX 960M adapter.
Make and model of any Displays that are used to see the issue (see note2 below).
How much memory [RAM] in the system (see note2 below).
Provide any other hardware needed to replicate the issue.
USB security dongle is required to run DG15 software.
Hardware Stepping (see note1 below).
Operating System version (see note2 below).
Windows 10 Pro (version 1511. Build 10586.218)
VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.
Vendor ID: 8086
Device ID: 191B
Device Revision: 06
Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).
Intel HD 530: 22.214.171.12490
NVIDIA GeForce GTX 960M: 10.18.13.6472
SW or Apps version used to replicate the issue.
Tajima DG15 by Pulse version 126.96.36.19949
Single display, clone, or extended (see note2 below).
Display resolution & refresh rate setting of each display (see note2 below).
AC or DC mode, i.e. is power cable plugged in or not?
Power is plugged in.
How to repro
Please provide steps to replicate the issue. These steps are very crucial to finding the root cause and fix.
DELL XPS 9550.xml.zip 5.7 K