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Could you please provide us with the Dxdiag and Intel® SSU if it is possible for better support?
In the "Run" window, type "dxdiag" and click OK. A "DirectX Diagnostic Tool" window should pop up. In the window that has now appeared choose "Save all information" After you've saved the file, please attach it to this thread.
Intel® System Support Utility (Intel® SSU) is a standalone utility that performs a detailed scan, report & analysis of your computer system information, and devices. Intel® SSU produces an output file that can be saved, viewed and shared by the user.