11 Replies Latest reply on Apr 25, 2016 11:27 AM by Intel Corporation

    Intel HD 530 Driver Crash in Windows 7 64-bit

    SanCS

      Hi,

       

      I am new to forum. I tried looking for the similar issue/solution. But I dint find any. So I am posting it myself.

       

      I think this is a graphics driver issue. Because once I uninstall the Intel Graphics Driver, the default Windows VGA driver is not causing any issue. Any help is appreciated. BTW, the system is custom-made for my requirements.

       

      I tried these things before posting this:

      Installed latest Intel Graphics Driver, latest beta driver, latest Graphics Driver from motherboard website. The error persists!

       

      Category

      Questions

      Answers (N/A if not applicable)

      Description

      Provide a detailed description of the issue

      Getting BEX64 error whenever I open and close Intel Graphics Control Panel. Getting the same error during:

      1.WinSAT test while first boot after graphics driver installation

      2.After closing Intel Graphics Control Panel

      3.After closing DxDiag tool (64 bit)

      4. Various apps like VLC player, Windows explorer

      Does it fail every single time, or only sometimes?
      If you can offer a % rate please do.

      Every single time. 100%

      Hardware (HW)

      Brand and Model of the system.

      Intel i3 6100, Gigabyte GA B150M-D3H, 8GB DDR4 2133 Hz, SanDisk SSD 120 GB.

      Hybrid or switchable graphics system?
      ie Does it have AMD or NV graphics too?

      No external graphics card.

      Make and model of any Displays that are used to see the issue (see note2 below).
      LFP
      = Local Flat Panel (Laptop panel)
      EFP = External Flat Panel (Monitor you plug in)

      Single display. LG IPS 22MP67VQ

      How much memory [RAM] in the system (see note2 below).

      8 GB DDR4

      Provide any other hardware needed to replicate the issue.
      ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc

      N/A

      Hardware Stepping (see note1 below).

       

      Software (SW)

      Operating System version (see note2 below).

      Windows 7 64-bit

      VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.

       

      Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).

      20.19.15.4364

      SW or Apps version used to replicate the issue.

       

      Configurations

      Single display, clone, or extended (see note2 below).

      Single

      Display resolution & refresh rate setting of each display (see note2 below).

      1920x1080, 60Hz

      AC or DC mode, i.e. is power cable plugged in or not?

      AC

      How to repro

      Please provide steps to replicate the issue.  These steps are very crucial to finding the root cause and fix.
      A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.

      1. Install Intel HD Driver
      2. Checkbox Run WinSat Test during next boot
      3. WinSat Test fails. App crash with BEX64 error.
      4. After boot, open Intel HD Control Panel
      5. Close the Intel HD Control Panel. App crash with BEX64 error

      ...