3 Replies Latest reply on Apr 14, 2016 3:43 PM by Intel Corporation

    problem with Intel(R) HD Graphics

    maurysz2

      I have a problem with Intel(R) HD Graphics and I have to update the driver but when I try to do it it encounters an error while attempting to install it and it tells me that this operation requires an interactive window station. I do not know what to do. Please help

      lpCapture.PNG

        • 1. Re: problem with Intel(R) HD Graphics
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hi maurysz2,
           
          I see. It is necessary to install the graphics driver manually from your computer manufacturer support website.
           
          I can help you with this; I will need the results of our tool Intel® System Support Utility available in the link below.
          https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility
           
          Regards,
          Mike C

          • 2. Re: problem with Intel(R) HD Graphics
            maurysz2

            Hello Mike

             

            Thank you for your prompt answer.

            I can't get the correct driver from anywhere.

            I am pasting the report of the Intel® System Support Utility

             

            DISPLAY

            Adapter Compatibility Intel Corporation

            Adapter DAC Type Internal

            Adapter RAM 1.71 GB

            Availability Running or Full Power

            Bits Per Pixel 32

            Caption Intel(R) HD Graphics http://www.intel.com/content/www/us/en/search.html?keyword=HD+Graphics

            CoInstallers igfxCoIn_v2279.dll, CoDeviceInstall

            Color Table Entries 4294967296

            Dedicated Video Memory Not Available

            Driver igdkmd64.sys

            Driver Date 01/06/2011 07:00 PM

            Driver Path C:\WINDOWS\system32\DRIVERS\igdkmd64.sys

            Driver Provider Intel Corporation

            Driver Version 8.15.10.2279

            INF oem55.inf

            INF Section iILKM0

            Install Date Not Available

            Installed Drivers igdumd64.dll,igd10umd64.dll,igdumdx32,igd10umd32

            Last Error Code Not Available

            Last Error Code Description Not Available

            Last Reset Not Available

            Location PCI bus 0, device 2, function 0

            Manufacturer Intel Corporation

            Microsoft DirectX* Version 11.X

            Monochrome No

            Number of Colors 4294967296

            Number of Video Pages Not Available

            PNP Device ID PCI\VEN_8086&DEV_0046&SUBSYS_05591025&REV_18\3&11583659&0&10

            Power Management Capabilities Not Available

            Power Management Supported Not Available

            Refresh Rate - Current 60 Hz

            Refresh Rate - Maximum 60 Hz

            Refresh Rate - Minimum 60 Hz

            Resolution 1366 X 768

            Scan Mode Noninterlaced

            Service Name igfx

            Status OK

            Video Architecture VGA

            Video Memory Unknown

            Video Processor Intel(R) HD Graphics (Core i5)

             

             

            MEMORY

            Bank 0

            Capacity 2 GB

            Channel M1

            Configured Clock Speed Not Available

            Configured Voltage Not Available

            Data Width 64 bits

            Form Factor SODIMM

            Interleave Position Not Available

            Manufacturer 830B

            Maximum Voltage Not Available

            Memory Type DDR3

            Minimum Voltage Not Available

            Part Number NT2GC64B88B0NS-CG

            Serial Number C37C27E6

            Status Not Available

            Type Synchronous

             

            Bank1

            Capacity 2 GB

            Channel M2

            Configured Clock Speed Not Available

            Configured Voltage Not Available

            Data Width 64 bits

            Form Factor SODIMM

            Interleave Position Not Available

            Manufacturer 830B

            Maximum Voltage Not Available

            Memory Type DDR3

            Minimum Voltage Not Available

            Part Number NT2GC64B88B0NS-CG

            Serial Number 4E0228E6

            Status Not Available

            Type Synchronous

             

             

            MOTHERBOARD

            Availability Running or Full Power

            BIOS Ver 1.00PARTTBL, ACRSYS - 6040000

            Caption Motherboard

            Chipset Intel(R) 5 Series/3400 Series http://www.intel.com/content/www/us/en/search.html?keyword=5+Series%2f3400+Series

            Date 03/08/2012 07:00 PM

            Install Date Not Available

            Last Error Code Not Available

            Last Error Code Description Not Available

            Manufacturer Acer

            Model Not Available

            Part Number Not Available

            PNP Device ID Not Available

            Power Management Capabilities Not Available

            Power Management Supported Not Available

            Product Not Available

            Serial Number LXRFK01006117026472000

            Status OK

            Version V1.20

             

            OPERATING SYSTEM

            .Net Framework Version 2.0,3.0,3.5,4.0,4.6

            Boot Device \Device\HarddiskVolume1

            Locale United States

            OS Manufacturer Microsoft Corporation

            OS Name Microsoft Windows 10 Pro

            Other OS Description Not Available

            Page File C:\pagefile.sys

            Page File Space 2.08 GB

            Physical Memory (Available) 1.93 GB

            Physical Memory (Installed) 4 GB

            Physical Memory (Total) 3.68 GB

            System Directory C:\WINDOWS\system32

            Version 10.0.10586 Build 10586

            Virtual Memory (Available) 3.48 GB

            Virtual Memory (Total) 5.76 GB

            Windows Directory C:\WINDOWS

             

            PROCESOR

            Architecture x64

            ATPO Not Available

            Availability Running or Full Power

            Caption Intel64 Family 6 Model 37 Stepping 5

            Chipset Name Intel(R) Core(TM) i5 CPU       M 460  @ 2.53GHz http://www.intel.com/content/www/us/en/search.html?keyword=Core+i5+CPU+++++++M+460++

            CPU Speed 1.20 GHz

            Current Voltage 5.1 volts

            Driver Not Available

            Driver Date 04/21/2009 12:00 AM

            Driver Path C:\WINDOWS\system32\drivers\intelppm.sys

            Driver Provider Microsoft

            Driver Version 10.0.10586.0

            Ext. Family Not Available

            Family Intel Core™ i7-2760QM

            FPO Not Available

            INF cpu.inf

            INF Section IntelPPM_Inst.NT

            Install Date Not Available

            Last Error Code Not Available

            Level 1 Cache 2 x 32 KB

            Level 2 Cache 2 x 256 KB

            Level 3 Cache 3 MB

            Load 4%

            Manufacturer GenuineIntel

            Model 37

            Name Intel(R) Core(TM) i5 CPU       M 460  @ 2.53GHz

            Number of Cores 2

            Number of Cores Enabled 2

            Number of Logical Processors 4

            Part Number Not Available

            Power Management Capabilities Not Available

            Power Management Supported No

            Processor ID BFEBFBFF00020655

            Revision 9477

            Serial Number Not Available

            Service Name intelppm

            Status OK

            Stepping 5

            Version Not Available

             

            Thank you again

            • 3. Re: problem with Intel(R) HD Graphics
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hi maurysz2,
               
              Your computer motherboard belongs to Acer and it has an Intel® Core™ i5-460M (first Core™ generation). The graphics drivers available work on Windows® XP, 7 and limited with 8.0 and 8.1. Windows® 10 is supported with 4th generation processors.
               
              I suggest you to open device manager uninstall and delete the current graphics driver and restart your computer. Windows® 10 will install a generic Microsoft® graphics driver.
               
              Laptop manufacturers provide with tested drivers.
              http://www.acer.com/ac/en/US/content/drivers
               
              Regards,
              Mike C