5 Replies Latest reply on Apr 18, 2016 10:50 AM by Intel Corporation

    Intel HD 4000 drop in performance after bluescreen

    ognjenp

      So, up until recently I've had absolutely no issues with this integrated card. However, yesterday I had a bluescreen error with ntoskrnl.exe and tcpip.sys, while attempting to load a game; Victoria II. From that point onward, the game itself is barely playable and the general performance of the card is reduced: browser pages take slightly longer to open, quick switching between programs creates black rectangles that last for ~3 seconds and everything graphics related is just about 20% slower.

       

      I tried scanning for viruses, downloading the latest drivers from both Intel and my manufacturer, cleaning the registry, updating Windows and also praying to the Elder Gods, no results.

       

      Please give me a hand, I've attached the dxdiag file to this post.

        • 1. Re: Intel HD 4000 drop in performance after bluescreen
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello ognjenp,
           
          Thank you for joining the Intel communities.
           
          Just checking – the graphics driver you tested is the one from the following link?
          https://downloadcenter.intel.com/download/25698/Intel-Graphics-Driver-for-Windows-7-and-8-1-and-Windows-10-15-33-?product=81499
          Try uninstalling the driver first, restart your system and then install the driver from the link I posted above.
           
          At his point I suggest to update all of the drivers available from your system manufacturer and to run Windows update and install all updates available.
           
          Please see some troubleshooting steps for the ntoskrnl.exe error at the following link:
          http://www.pcadvisor.co.uk/how-to/windows/how-fix-ntoskrnlexe-bsod-3613143/
           
          Troubleshooting for tcpip.sys issue:
          http://answers.microsoft.com/en-us/windows/forum/all/blue-screen-error-regarding-tcpipsys/312bb420-5156-e011-8dfc-68b599b31bf5
           
          NOTE: These links are being offered for your convenience and should not be viewed as an endorsement by Intel of the content, products, or services offered there.
           
           
          Best wishes,
           
          Ivan
           

          • 2. Re: Intel HD 4000 drop in performance after bluescreen
            ognjenp

            I reinstalled the drivers but no improvement. Got me thinking, maybe this is related to the processor and not the integrated GPU?

            • 3. Re: Intel HD 4000 drop in performance after bluescreen
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Did this software work fine before? Were you able to run these games with no problems before?
               
              Was this system overclocked?
               
              I suggest contacting your system manufacturer to get help how to set your BIOS to defaults and for a possible BIOS update.
               
              Please run the Intel® Processor Diagnostic Tool, this tool will tell you if there is anything wrong with the processor and the integrated graphics in the processor.
               
              Regards,
               
              Ivan
               

              • 4. Re: Intel HD 4000 drop in performance after bluescreen
                ognjenp

                I just ran the test, everything came back OK. The software worked flawlessly prior to the bluescreen error, including my browser (Google Chrome) and general computer use. The system is not overlocked in any way. My BIOS settings are default and the OS is about a week old.

                 

                I have also attached the dump file related to the bluescreen in question.

                • 5. Re: Intel HD 4000 drop in performance after bluescreen
                  Intel Corporation
                  This message was posted on behalf of Intel Corporation

                  Please see some useful Tips for Dealing with BSODs.
                  BSODs have a variety of root causes, but these tips will help you deal with many blue screens:
                   
                  If your system recently started blue-screening, use System Restore to roll your system software back to a previous state. If this Works, you’will know that it’is likely a software problem.
                  Malware that digs deep into Windows and gets its hooks into the Windows kernel at a low level can cause system instability. Scan your computer for malware to ensure buggy malicious software isn’t causing it to crash.
                  An incorrectly installed or buggy driver can lead to crashes. Download the latest drivers for your computer’s hardware from your computer manufacturer’s website and install them, this may fix BSODs caused by driver problems.
                  If your computer is blue-screening every time you turn it on, try booting into safe mode. In safe mode, Windows loads only the essential drivers. If a driver you’ve installed is causing Windows to blue screen, it shouldn’t do so in safe mode. You can work on fixing the problem from safe mode.
                  Blue screens can be caused by faulty hardware in your computer. Try testing your computer’s memory for errors and checking its temperature to ensure that it isn’t overheating.
                  Reinstalling Windows is the nuclear option. It will blow away your existing system software, replacing it with a fresh Windows system. If your computer continues to blue screen after this, you likely have a hardware problem.
                   
                  A computer in proper working state shouldn’t blue-screen at all, but no software or hardware is perfect. Even a properly functioning computer may blue screen on rare occasions for no apparent reason possibly as the result of rare driver bugs or hardware issues.
                   
                  If your computer is regularly blue-screening, you have a problem. If you encounter a blue screen once every two years, don’t worry about it.
                   
                  I hope this can help you.
                   
                  Best wishes,
                   
                  Ivan