7 Replies Latest reply on Apr 18, 2016 3:59 PM by EstebanC_Intel

    N3150 no 640x480 and 800x600, maintain aspect ratio not working




      Answers (N/A if not applicable)


      Provide a detailed description of the issue

      1.No 640x480 and 800x600 as resolution choices, setting custom resolution to the above two did not work as well as they do not appear in the selectable list even after adding.


      2. Maintain aspect ratio for lower resolutions than native resolution does not work as well, unable to play older fullscreen games in the correct 4:3 aspect ratio

      Does it fail every single time, or only sometimes?
      If you can offer a % rate please do.


      Hardware (HW)

      Brand and Model of the system.

      N3150 non intel brand NUC

      Hybrid or switchable graphics system?
      ie Does it have AMD or NV graphics too?


      Make and model of any Displays that are used to see the issue (see note2 below).
      = Local Flat Panel (Laptop panel)
      EFP = External Flat Panel (Monitor you plug in)

      Using a 1680x1050 22 inch Philips screen, through VGA. Tested with DVI on another 23 inch view sonic screen as well through a hdmi->dvi adapter, same results

      How much memory [RAM] in the system (see note2 below).

      8gb DDR3L PC12800

      Provide any other hardware needed to replicate the issue.
      ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc

      any vga cable will do, or a hdmi->dvi adapter if testing with dvi port

      Hardware Stepping (see note1 below).

      screenshot attached.

      Software (SW)

      Operating System version (see note2 below).

      Win 10 Pro x64

      VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.


      Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).

      Attached. Tried with both newest windows update drivers and driver in "Drivers & Software", same results

      SW or Apps version used to replicate the issue.

      Any fullscreen games that have low 4:3 resolutions support such as 640x480 and 800x600 and 1024x768


      Single display, clone, or extended (see note2 below).


      Display resolution & refresh rate setting of each display (see note2 below).

      1680x1050, 60Hz

      AC or DC mode, i.e. is power cable plugged in or not?

      power cable plugged in, should be DC

      How to repro

      Please provide steps to replicate the issue.  These steps are very crucial to finding the root cause and fix.
      A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.

      1. Issue1: Check intel hd graphic control panel, no 640x480 and 800x600 to select, custom resolutions do not work as well
      2. Issue2: Open any older full screen games that uses 640x480, 800x600 or 1024x768 or similar lower than native display resolution , does not maintain aspect ratio properly even though maintain aspect ratio is selected (for 1024x768, 640x480 and 800x600 is completely missing from intel control panel)


      Unable to use " “dispdiag -out %homepath%\Desktop\DispDiag-Intel-Issue.dat”" in cmd, gives error invalid handle, file not created even when running cmd as administrator.