As additional information, the following are the installed components (besides of the BOX):
RAM: HyperX Impact 16gb 1600Mhz DDR3L CL9 Sodimm (kit of 2) 1.35V
SSD: Samsung 850 Evo M.2 Sata 250gb
HDD: Samsung M9T (ST2000LM003) 2,5" 2Tb SATA
I don't think this should be needed since I know its a graphic driver issue, but for sake of completeness of the case / report.
Thank you for joining the Intel communities.
Please try with the Intel® Beta driver, you can download it here:
I suggest uninstalling the driver you already have installed, restart your system and then install the Beta driver.
thks for your mail.
I did what you said, installed 18.104.22.16804 and same result, blackscreen already during the installation and logically after the restart.
Just to save some time, having the beta driver 4404 installed (but on safe mode, normal mode has the blackscreen) I run the sys info, the dxdiag and the siu report - attached. It may help.
Something is really broken either with the graphic driver itself and windows 10 x64 or together with the firmware 355 of the BIOS.
Please your guidance.
Please try uninstalling the Beta driver and then reinstall the following version:
Run Windows update to install all the updates available.
Also there are some suggestions you can try from this Microsoft link:
If nothing of this works please be aware that a new driver will come up soon that hopefully will help you solving these issues.
answering to your last mail:
1) I tried the version 4380 of the gfx driver already, I did write this on my initial mail in the PS. I couldnt install it at that time.
2) As also previously said, my Windows is build 10586.164, which is the latest. I did all the udpates before coming to this forum as part of my troubleshooting.
3) The suggestions you point out from MS refer to the ghost screen. I did all this tests before I posted in this forum. Part of this is the why I put the Post Scriptum 2, where I say I'm connecting to the monitor via displayport AND via HDMI as to make sure the signal is not jumping from one port to the other.
So I understand Intel does not know what to do in this case and I'm forced to wait for the new driver and test again (not being certain it will work) ?
To be honest we have tested this unit plenty of times and we have not experience this issue that you have. This seems to be an isolated issue with your unit and you have done all necessary troubleshooting, you have a defective unit and I suggest requesting a replacement for this unit, you can request warranty at the following link:
You could also wait for a new driver but I cannot guarantee that this issue will be resolve with a new driver.
thanks for your mail.
I do see today there is a new driver released (apparently dated April 11th ) , version 22.214.171.12424 for NUC. I will give this a try. I hope it resolves the issue. If it does, I will post it here.
Thanks until now and sorry if I was a bit harsh, but its very frustrating to get this kind of issues on a new device. Until now and I'm using computers since 1987, I never had the problems I had with the Gigabyte Brix Pro a couple of weeks ago, and never had the issues I'm facing now with the GFX on the NUC. Keep you posted.
I installed today the just released GFX driver 126.96.36.19924, and the problem persists. Blackscreen after the install, and logically also on the boot. Safeboot mode and replace the driver again with the 2006 windows one.
Then, I did a windows update and noticed a new KB, installed it and now I have the latest build again, 10586.218. GFX 188.8.131.5224 tried again, and nothing, blackscreen again.
As i previously said, I use a dual boot and the other OS works like a charm, so this is only a compatibility issue with Windows 10 x64.
Has anyone an idea how to try to get this working ? Thks !
thks for yours. I don't have Teamviewer installed.
Until now, everything I try is on a fresh Windows install with the latest updates. I was not willing to install anything on top yet until I don't get it solved. If i don't get it solved, I will stick with Ubuntu and try maybe another OS and drop Windows (although the issue here is on Intels side).
Microsoft Standard Graphics Driver has basic capabilities only compared to Intel's driver. Microsoft's standard driver will not hit your faulty circuits in the processor and therefore not produce the error.
I wish you good luck with Ubuntu, it might be better, but to be honest, I believe your NUC is faulty and needs to be replaced, as Ivan already recommended.
I had similar experiences with my NUC6i5
thks for your reply.
For instance until now no one gave me advise to run the Intel Processor diagnostic Tool, which I read on your post. Nevertheless, I also don't get any issues on the results (PASSED).
Thing is, my Win 10 Pro is genuine and a version from a OEM key of an ugpraded win 7. I then cleaninstalled it as win 10, but, it is licensed to the hardware. If I send this back it will be a pain to get it licensed again. Also as said, I run another OS and it works like a charm.
Is there another tool like the Intel Processor diagnostic Tool that could be run that fully tests the HD6000?