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Unable to install hd530 drivers (Windows 10) never ending progress

BKosc
Beginner
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I am unable to install your drivers:

1.) I downloaded the newest driver from your page: (https://downloadcenter.intel.com/product/88345/Intel-HD-Graphics-530-for-6th-Generation-Intel-Core-Processors Drivers & Software)

2.) I unziped it.

3.) I read the "readme file".

4.) I started the installer.

5.) The installer is warning me, that my current drivers (20.19.15.4404) are newer than yours (15.40.18.4380).

6.) All fine until there. But while the installation is running (see the jpg) the progress is never ending (30mins +).

What I already tried:

A.) I checked my system for maleware (with commercial Kaspersky Lab Pro). No results.

B.) I disabled my anti-virus-program and tried it again. Same problem.

C.) I download the "Intel(R) Driver Update Utility 2.4" and tried it. Same problem.

D.) I deleted the current drivers with the device-manager. Same problem.

E.) I downloaded your beta-drivers (15.40.20.4404). Same problem.

The current (automatically installed by windows 10) drivers are broken:

Thus strange drivers (20.19.15.4404: See "driver-version.JPG") are broken like hell. I get always black screens (when I start a game for example Civilization Beyond Earth). And I don´t get a signal with DisplayPort.

I need help plz!

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Questions

Answers (N/A if not applicable)

Description

Provide a detailed description of the issue

Read my top comment

Does it fail every single time, or only sometimes?

 

If you can offer a % rate please do.

100% fail rate

Hardware (HW)

Brand and Model of the system.

i7-6700k on Asus z170-deluxe mainboard

Hybrid or switchable graphics system?

 

ie Does it have AMD or NV graphics too?

no extra-graphics; just i7-6700k

Make and model of any Displays that are used to see the issue (see note2 below). 

LFP = Local Flat Panel (Laptop panel)

 

EFP = External Flat Panel (Monitor you plug in)

BENQ BL3200

EFP

How much memory [RAM] in the system (see note2 below).

32gb

Provide any other har...

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EstebanA_C_Intel
Employee
1,037 Views

Hello:

Thank you for the very detailed information provided regarding this.

I would like to recommend the following to you.

1. Uninstall the driver and select "Delete the driver software for this device" while uninstalling the driver.

2. Manually install the driver following these instructions: https://downloadcenter.intel.com/download/25848/Intel-Beta-Graphics-Driver-for-Windows-7-8-1-10-15-40-?product=88345 Download driver /http://www.intel.com/content/www/us/en/support/graphics-drivers/000005629.html Manual install

3. Test the behavior of your system with the OEM driver Version 20.19.15.4377 at: https://www.asus.com/Motherboards/Z170-DELUXE/HelpDesk_Download/ https://www.asus.com/Motherboards/Z170-DELUXE/HelpDesk_Download/

4. For black screens, you could test different cables and monitors/TVs if possible.

5. Please make sure all windows updates are installed in your system.

6. Double check that RAM is within supported modules (DDR4-1866/2133, DDR3L-1333/1600 @ 1.35V)

I look forward to your outcome with this.

Regards,

Esteban C

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