1 2 Previous Next 25 Replies Latest reply on Sep 26, 2016 7:39 AM by Intel Corporation

    error message

    wrightgal

      "Display driver stopped responding and has recovered. Display driver Intel HD Graphics Drivers for Windows 8(R) stopped responding and has successfully recovered"

      Purchased brand new Lenovo AIO700 27ISH - Windows 10,  Intel Core i7 6700 cpu @3.40 GHz 3.41 GHz, 7.91 GB, 64 bit operating system x-64 based processor, 10 support with 10 points, Intel HD Graphics card 530 and NVidia GeForce GTX95A . I get this error message daily, seemingly while doing nothing more taxing than reading my email, browsing the web, etc. Once it starts it seems to fail multiple times, all while recovering within seconds. The computer locks up momentarily, so I know the error message is impending. Very frustrating to have this happen on a brand new, very expensive computer. I have updated my Intel drivers- the latest being 20.19.15.4300. One person suggested turning off "conservative Morphological anti-aliasing ( mine was already off),, disable Application Optimal Mode and disable Multi-sample anti-aliasing. I did turn off/disable the last two.

      This seems to be an issue for many brands of new computers running Windows 10. If I had known this I would have put off buying a new computer and just struggled with my old PC for a little longer. The latest and greatest is obviously not always the best. Intel and Microsoft should be collaborating to get this known issue fixed.

      I am not a computer geek but just an average user. This may be a stupid question but since I have two graphics cards what would happen if I were to just disable the Intel graphics card? The NVidia card is already set to default. Just wondering...

      I really don't know what else to do. If there is a fix I have not found would appreciate it. 

        • 1. Re: error message
          allan_intel

          I would like to replicate this issue, please be sure to fill out this information as complete as possible.

           

          Default level information for reporting Graphics issues

           

          Allan.

          • 2. Re: error message
            wrightgal

             

            Description:  pop-up error message – “Display driver stopped responding and has recovered. Display driver Intel HD Graphics Drivers for Windows 8(R) stopped responding and has successfully recovered.” The error can occur with multiple windows open - reading email, browsing ebay, reading facebook, watching youtube videos. Looking at photos. The error message only pops up for a few seconds - the screen will freeze for several seconds (I know now this means the error is coming) and then the message will pop up in the lower right hand corner of the screen (disappears quickly) then the computer quickly recovers and I continue what I am doing. Sometimes it will give this message quickly several times in a row.

             

            Hardware:

             

            Brand/Model: Lenovo AIO700 27ISH -  purchased new 3/18/2016, error occurred immediately from set-up straight out of the box

             

            Graphics: Intel HD Graphics 530 in processor and NVIDIA® GeForce™ GTX 950A 2GB DDR5

             

            Display: 27” UHD (3840x2160), 10-point Multi-Touch, IPS

             

            Memory: 8GB or 16GB (8GBx2), DDR4-2133 PC4-17000  SODIMM

             

            Hardware stepping: PCI\VEN_8086&DEV_1912&SUBSYS_362F17AA&REV_06

             

            PCI\VEN_8086&DEV_1912&SUBSYS_362F17AA

             

            PCI\VEN_8086&DEV_1912&CC_030000

             

            PCI\VEN_8086&DEV_1912&CC_0300

             

            Operating System: Windows 10 Home

             

            Processor: Intel Core i7-6700 CPU @ 3400 GHz  3.41GHz

             

            Installed memory: 7.91 GB

             

            System type: 64-bit Operating System, x64 based processor

             

            Pen and touch: touch support with 10 touch points

             

             

             

             

            System Information

             

            ------------------

             

                  Time of this report: 4/9/2016, 10:20:42

             

                         Machine name: DESKTOP-GFP3NNJ

             

                     Operating System: Windows 10 Home 64-bit (10.0, Build 10586) (10586.th2_release_sec.160223-1728)

             

            Language: English (Regional Setting: English)

             

                  System Manufacturer: LENOVO

             

                         System Model: F0BD0003US

             

            BIOS: O1KKT27AUS

             

            Processor: Intel(R) Core(TM) i7-6700 CPU @ 3.40GHz (8 CPUs), ~3.4GHz

             

            Memory: 8096MB RAM

             

                  Available OS Memory: 8096MB RAM

             

                            Page File: 9114MB used, 3519MB available

             

                          Windows Dir: C:\WINDOWS

             

                      DirectX Version: 12

             

                  DX Setup Parameters: Not found

             

                     User DPI Setting: Using System DPI

             

                   System DPI Setting: 144 DPI (150 percent)

             

                      DWM DPI Scaling: UnKnown

             

            Miracast: Available, with HDCP

             

            Microsoft Graphics Hybrid: Supported

             

                       DxDiag Version: 10.00.10586.0000 64bit Unicode

             

             

             

            ------------

             

            DxDiag Notes

             

            ------------

             

                  Display Tab 1: No problems found.

             

                  Display Tab 2: No problems found.

             

                    Sound Tab 1: No problems found.

             

                      Input Tab: No problems found.

             

            Sorry, couldn’t figure out the .dat file thing – nothing came up when I typed in dispdiag -out %homepath%\Desktop\DispDiag-Intel-Issue.dat

             

             

             

            • 3. Re: error message
              Dr.Sam

              I would like to add a me too.  Have a new Dell All-in-one. It does all the same things, however, it will blank the screen, sometimes, put the computer into sleep mode, from which it will NEVER recover.  You must remove the power chord in order to reboot it.  Pressing the power button does nothing.  Sometimes, when it blanks the screen,  it just turns the machine OFF.  It will not turn on until, again, you remove the power chord, replug and then reboot.  I also have the Nvidia GeForce card installed.

               

              Here is the Informational Page on the HD Graphics.

               

               

              Intel(R) HD Graphics 530


              Report Date: Sunday, April 10, 2016
              Report Time:10:38:44 AM
              Driver Version: 20.19.15.4390
              Operating System: Windows* 10 Home (10.0.10586)
              Default Language: English (United States)
              Physical Memory: 12189 MB
              Vendor ID: 8086
              Device ID: 191B
              Device Revision: 06
              Graphics Output Protocol (GOP) Version: 9.0.1027
              Current Resolution: 1920 x 1080


              Processor: Intel(R) Core(TM) i7-6700HQ CPU @ 2.60GHz
              Processor Speed: 2592 MHz
              Processor Graphics in Use: Intel(R) HD Graphics 530
              Shader Version: 5.1
              OpenGL* Version: 4.4
              OpenCL* Version: 2.0


              * Microsoft DirectX* *
              Runtime Version: 12.0
              Hardware-Supported Version: 12.0


              * Devices connected to the Graphics Accelerator *


              Active Displays: 1


              * Built-in Display *


              Display Type: Digital
              DDC2 Protocol: Supported
              Gamma: 3.55
              Connector Type: Embedded DisplayPort
              Device Type: Built-in Display


              Supported Modes
              1920 x 1080 (60p Hz)

              Power Management Support
              Active Off Mode: Supported


              Raw EDID:
              00 FF FF FF FF FF FF 00 10 AC E4 93 F2 06 22 00
              1E 16 01 04 95 00 00 FF 2F 00 00 A0 57 49 9B 26
              10 48 4F 00 00 00 01 01 01 01 01 01 01 01 01 01
              01 01 01 01 01 01 02 3A 80 18 71 38 2D 40 58 2D
              36 00 00 00 00 00 00 1E 00 00 00 FC 00 49 6E 73
              70 69 72 6F 6E 20 37 34 35 39 00 00 00 FD 00 3C
              3C AC AC 0F 00 00 00 00 00 00 00 00 00 00 00 00
              00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 1F

              * Other names and brands are the property of their respective owners.

              • 4. Re: error message
                Intel Corporation
                This message was posted on behalf of Intel Corporation

                Have you tried loading the beta driver?
                https://downloadcenter.intel.com/download/25848/Intel-Beta-Graphics-Driver-for-Windows-7-8-1-10-15-40-

                Does this issue still remain after loading beta driver?

                Allan. 

                • 5. Re: error message
                  Dr.Sam

                  Have done so and will report any problems.  It may take a while, as it doesn't do it on a regular basis.

                  • 6. Re: error message
                    wrightgal

                     

                    Thank you for the reply. Not sure if you were replying to me (assume so since I started this thread) or the other person who also posted - Dr. Sam. No, I have not tried this driver 15.40.18.4380. I downloaded the 15.40.18.4380 driver and when I try to install it I am getting a message that says “Driver being installed is not validated for this computer”. I am trying to istall thru: Device Manager, Driver Tab, Update Driver, Browse my Computer, Let me pick, Have disk. Any other suggestions?

                     

                    Thank you.

                     

                    Michelle

                     

                    • 7. Re: error message
                      Intel Corporation
                      This message was posted on behalf of Intel Corporation

                      Yes, try installing the driver manually. It may help on this matter. Also, try getting customized driver from your motherboard or computer manufacturer.

                      Allan. 

                      • 8. Re: error message
                        Dr.Sam

                        I have installed the Beta.  I was working in Word when the computer screen blanked and went into sleep mode. (Power light turns Yellow).  NOTHING will awaken it other than remove the power cord, wait 30 seconds, replug, and reboot.

                        • 9. Re: error message
                          allan_intel

                          I understand Intel is working to get this issue corrected. This is still under investigation. There is no estimate time of resolution yet.

                           

                          Allan.

                          • 10. Re: error message
                            Dr.Sam

                            Please keep us in the loop when a new beta and/or solution is found.  Thanks.

                            • 11. Re: error message
                              Intel Corporation
                              This message was posted on behalf of Intel Corporation

                              Yes, sure, at the moment, I will close this ticket and re-open it as soon as I get any update. 

                              Allan. 

                              • 12. Re: error message
                                Intel Corporation
                                This message was posted on behalf of Intel Corporation

                                Hi, 
                                Please try the following driver, it was just released:
                                https://downloadcenter.intel.com/download/25957/Intel-Beta-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=88345

                                Let me know if you still have issues with new driver linked above. 

                                Allan. 

                                • 13. Re: error message
                                  Dr.Sam

                                  I actually downloaded the driver the other day.  Everything worked fine UNTIL I clicked your link to make sure I had the newest driver, and then it went into sleep mode where it will not come out other than removing power and repowering

                                  • 14. Re: error message
                                    Intel Corporation
                                    This message was posted on behalf of Intel Corporation

                                    Thank you for letting me know about this matter. Please attach the graphics report generated within graphics control panel.

                                    Allan. 

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