7 Replies Latest reply on Aug 14, 2016 11:43 PM by Bryce@Intel Branched from an earlier discussion.

    Solidworks 2015 hangs on file loading, only when well focused in external monitor

    danneault

      Solidworks 2015 X64 SP3

      Hangs on file loading, only when well focused in external monitor, every time

       

      Works fine with built in monitor

      MSI GE72

      i7-5700HQ

      Windows 10 x64

      EFP E2442TC (LG) monitor

      12G ram

      extended desktop

      15.4404 drivers

        • 1. Re: Soildworks 2015 Hangs on file loading, only when well focused in external monitor
          Bryce@Intel

          Hi danneault

          Please read this sticky and fill out the form completely. We'll begin investigation once we've received it. Currently we've tried to replicate what you say here but are unable to experience this. Additional information from you hopefully will help. VERY important, please provide the picture or video of the failure. Appreciate it!

          • 2. Re: Soildworks 2015 Hangs on file loading, only when well focused in external monitor
            danneault

            Latest release direct X (it's windows 10, not like I have control over it)

             

            To reproduce, open solidworks in an external monitor, start a new part, few minutes later the whole system hangs

            Can't get a picture if the system is hung

             

            Solidworks 2016... same thing

             

            No problem if you use the internal monitor

            • 3. Re: Soildworks 2015 Hangs on file loading, only when well focused in external monitor
              Bryce@Intel

              That's the problem, it won't repro for us. Which suggests it may be something with your specific configuration. We'll need that to proceed with investigation. I forgot to include the sticky link.

               

              Default level information for reporting Graphics issues

              • 4. Re: Soildworks 2015 Hangs on file loading, only when well focused in external monitor
                EstebanC_Intel

                Hello, danneault:

                 

                Thank you for contacting the Intel Communities.

                 

                We look forward to the information to be provided about this scenario.

                 

                Regards,

                Esteban C

                • 5. Re: Soildworks 2015 Hangs on file loading, only when well focused in external monitor
                  danneault

                  Category

                  Questions

                  Answers (N/A if not applicable)

                  Description

                  Provide a detailed description of the issue

                  See above

                  Does it fail every single time, or only sometimes?
                  If you can offer a % rate please do.

                  yes

                  Hardware (HW)

                  Brand and Model of the system.

                  MSI GE72

                  Hybrid or switchable graphics system?
                  ie Does it have AMD or NV graphics too?

                  YES

                  Make and model of any Displays that are used to see the issue (see note2 below).
                  LFP
                  = Local Flat Panel (Laptop panel)
                  EFP = External Flat Panel (Monitor you plug in)

                  EFP E2442TC (LG) monitor

                  How much memory [RAM] in the system (see note2 below).

                  12G

                  Provide any other hardware needed to replicate the issue.
                  ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc

                  No

                  Hardware Stepping (see note1 below).

                  PCI\VEN_8086&DEV_1612&SUBSYS_11391462&REV_0A

                  PCI\VEN_8086&DEV_1612&SUBSYS_11391462

                  PCI\VEN_8086&DEV_1612&CC_030000

                  PCI\VEN_8086&DEV_1612&CC_0300

                  Software (SW)

                  Operating System version (see note2 below).

                  Operating System:Microsoft Windows 10 Home(10.0.10586 Build 10586)
                  Physical Memory (Installed):12 GB
                  Processor  :Intel(R) Core(TM) i7-5700HQ CPU @ 2.70GHz
                  System Type:x64-based PC
                  Display Adapter(s):Intel(R) HD Graphics 560020.19.15.4404
                  NVIDIA GeForce GTX 960M    10.18.13.6472
                  System Manufacturer:Micro-Star International Co., Ltd.
                  System Model:MS-1792
                  Network Adapter(s):Intel(R) Dual Band Wireless-AC 316018.32.0.5
                  This Killer Ethernet Controller connects you to the network.9.0.0.37
                  Disk(s):HGST HTS721010A9E630556.64 GB (available)10.0.10586.0

                  VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.

                   

                  Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).

                   

                  SW or Apps version used to replicate the issue.

                   

                  Configurations

                  Single display, clone, or extended (see note2 below).

                  extended

                  Display resolution & refresh rate setting of each display (see note2 below).

                  1920x1080 60p Hz

                  AC or DC mode, i.e. is power cable plugged in or not?

                  yes it's plugged in

                  How to repro

                  Please provide steps to replicate the issue.  These steps are very crucial to finding the root cause and fix.
                  A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.

                  1. Start solidworks
                  2. move to external monito
                  3. Start a new part / model
                  4. Solidsworks hangs


                  ...


                  • 6. Re: Soildworks 2015 Hangs on file loading, only when well focused in external monitor
                    Bryce@Intel

                    Hi danneault

                    Could you please take a video of the failure with a webcam, phone or other device and attach it to a response?

                    Unfortunately the Developer still cannot reproduce this issue. A video or screenshot that shows window positions during or even before hang occurs might be helpful. For example I don’t know if SolidWorks window on extended desktop is maximized or not, etc. Please use Advanced editor>Attach to attach the video file to the reply here. Thanks.

                    Much appreciated.

                    • 7. Re: Soildworks 2015 Hangs on file loading, only when well focused in external monitor
                      Bryce@Intel

                      Hi,

                      If the issue is resolved for you or you're unable to provide the failure video I'll need to close this out. Let me know.