Please read this sticky and fill out the form completely. We'll begin investigation once we've received it. Currently we've tried to replicate what you say here but are unable to experience this. Additional information from you hopefully will help. VERY important, please provide the picture or video of the failure. Appreciate it!
Latest release direct X (it's windows 10, not like I have control over it)
To reproduce, open solidworks in an external monitor, start a new part, few minutes later the whole system hangs
Can't get a picture if the system is hung
Solidworks 2016... same thing
No problem if you use the internal monitor
That's the problem, it won't repro for us. Which suggests it may be something with your specific configuration. We'll need that to proceed with investigation. I forgot to include the sticky link.
Answers (N/A if not applicable)
Provide a detailed description of the issue
Does it fail every single time, or only sometimes?
If you can offer a % rate please do.
Brand and Model of the system.
Hybrid or switchable graphics system?
ie Does it have AMD or NV graphics too?
Make and model of any Displays that are used to see the issue (see note2 below).
LFP = Local Flat Panel (Laptop panel)
EFP = External Flat Panel (Monitor you plug in)
EFP E2442TC (LG) monitor
How much memory [RAM] in the system (see note2 below).
Provide any other hardware needed to replicate the issue.
ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc
Hardware Stepping (see note1 below).
Operating System version (see note2 below).
Operating System: Microsoft Windows 10 Home(10.0.10586 Build 10586) Physical Memory (Installed): 12 GB Processor : Intel(R) Core(TM) i7-5700HQ CPU @ 2.70GHz System Type: x64-based PC Display Adapter(s): Intel(R) HD Graphics 5600 22.214.171.12404 NVIDIA GeForce GTX 960M 10.18.13.6472 System Manufacturer: Micro-Star International Co., Ltd. System Model: MS-1792 Network Adapter(s): Intel(R) Dual Band Wireless-AC 3160 126.96.36.199 This Killer Ethernet Controller connects you to the network. 188.8.131.52 Disk(s): HGST HTS721010A9E630 556.64 GB (available) 10.0.10586.0
VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.
Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).
SW or Apps version used to replicate the issue.
Single display, clone, or extended (see note2 below).
Display resolution & refresh rate setting of each display (see note2 below).
1920x1080 60p Hz
AC or DC mode, i.e. is power cable plugged in or not?
yes it's plugged in
How to repro
Please provide steps to replicate the issue. These steps are very crucial to finding the root cause and fix.
A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.
- Start solidworks
- move to external monito
- Start a new part / model
- Solidsworks hangs
Could you please take a video of the failure with a webcam, phone or other device and attach it to a response?
Unfortunately the Developer still cannot reproduce this issue. A video or screenshot that shows window positions during or even before hang occurs might be helpful. For example I don’t know if SolidWorks window on extended desktop is maximized or not, etc. Please use Advanced editor>Attach to attach the video file to the reply here. Thanks.
If the issue is resolved for you or you're unable to provide the failure video I'll need to close this out. Let me know.