1 Reply Latest reply on Apr 6, 2016 5:05 PM by Intel Corporation

    Display driver stopped responding and has recovered/application has been blocked from accessing graphics hardware  Intel HD Graphics 4400 Windows 10 Pro


      I have had this problem ever since I updated from win 8.1 to win 10 pro. I'm new to this So sorry if the format looks awful and I'm not that good with computers so a step by step answer would be helpful.

      I have tried many solutions such as changing my registry (computer/HKEY_LOCAL_MACHINE/system/CurrentControlSet/Control/GraphicsDrivers) and creating both
      TdrDelay QWORD(64-bit) to 10 hexadecimal 
      TdrLevel as 3. As a result It Created a file called UseXPModel REG_DWORD (32-bit) with a value of 0 hexadecimal 

      But even after this I still get the message whenever I play other steam games and CSGO It mostly happend with GOTV when watching the "2016 MLG Colombus" it would play the games normally and after a few 5 min it would show with the error(s) "Display driver stopped responding and has recovered/application has been blocked from accessing graphics hardware"




      My driver version is and I looked throught the intel support and eventually got this

      Intel® Graphics Driver for Windows® 10 [15.40][4th Gen]

      Version: (Latest) Date: 3/8/2016

      If i have to download it I'd like some steps on what to do before and after I download it such as what to do with the old driver and how to properly download the new one....

      System specs

      Acer AspireM5-583P
      Intel(R) Core(TM) i5-4210U CPU @ 1,70ghz - 2.40ghz
      6GB Ram
      64-Bit operating system, x64based processor
      Chip Type:Intel(R) HD Graphics Family
      DAC Type: Internal
      Adapter String: Intel(R) HD Graphics 4400
      BIOS info: Intel Video BIOS



      Also When I run Windows Update diagnostic I get


      Issues found


      Detection details


      Windows Update components must be repaired



      One or more Windows Update components are configured incorrectly.


      Repair Windows Update components


      Repairing Windows Update components frequently resolves common Windows Update errors.

      It says Fix but It always shows it and doesn't seem to do anything. And lastly when I go to
      Control Panel\All Control Panel Items\Troubleshooting\Hardware and Sound
      And Traoubleshoot Hardware and Devices it always says

      "Restart your PC to finish installing drivers and updates"

      But whenever I restart my Laptop it doesn't do anything and just gives me this same message whenever I want to fix this.


      I would finally love a answer to all this, I'll be happy to provide more information and appreciate it since I haven't found no solution. I just want to play some CSGO........