1 Reply Latest reply on Apr 5, 2016 1:37 PM by Intel Corporation

    Unable to update graphics card

    kelvintay

      Hi , I am unable to update my graphic card using this link: Download Intel® Graphics Driver for Windows 7/8.1* [15.36] for the drive highlighted below.

       

      graphics card.png

      When i try to run the setup from the ZIP folder downloaded, this message popped out.

      Untitled.png

      Specification for my laptop:

       

      Driver Version: 20.19.15.4380

      Operating System: Windows* 10 Pro (10.0.10586)

      Default Language: English (Singapore)

      Physical Memory: 8076 MB

      Vendor ID: 8086

      Device ID: 0416

      Device Revision: 06

      Video BIOS: 2179.0

      Current Resolution: 1920 x 1080

       

      Processor: Intel(R) Core(TM) i7-4710MQ CPU @ 2.50GHz

      Processor Speed: 2494 MHz

      Processor Graphics in Use: Intel(R) HD Graphics 4600

      Shader Version: 5.0

      OpenGL* Version: 4.3

      OpenCL* Version: 1.2

       

      * Microsoft DirectX* *

      Runtime Version: 12.0

      Hardware-Supported Version: 11.1

       

      * Devices connected to the Graphics Accelerator *

      Active Displays: 1

      * Built-in Display *

      Display Type: Digital

      DDC2 Protocol: Supported

      Gamma: 2.2

      Connector Type: Embedded DisplayPort

      Device Type: Built-in Display

      Maximum Image Size

      Horizontal Size: 13.78 inches

      Vertical Size: 7.48 inches

      Supported Modes

      1920 x 1080 (60p Hz)

       

      Raw EDID:

      00 FF FF FF FF FF FF 00 30 E4 7E 03 00 00 00 00

      00 15 01 03 80 23 13 78 0A 25 B5 A1 59 59 9D 27

      1C 50 54 00 00 00 01 01 01 01 01 01 01 01 01 01

      01 01 01 01 01 01 34 3A 80 20 71 38 2C 40 30 48

      35 00 59 C2 10 00 00 19 00 00 00 00 00 00 00 00

      00 00 00 00 00 00 00 00 00 00 00 00 00 FE 00 4C

      47 20 44 69 73 70 6C 61 79 0A 20 20 00 00 00 FE

      00 4C 50 31 35 36 57 46 34 2D 53 4C 42 35 00 30

       

      Any ideas on what is going on with this issue are greatly appreciated.

      Thanks!