5 Replies Latest reply on Apr 6, 2016 9:53 AM by Intel Corporation

    Defective Intel HD 530 Display Adapter Card on New Laptop???

    Sailor

      Just spent many hours migrating from old laptop to a brand new one. The final thing I wanted to do was an HDMI hook up to an external monitor. The monitor wasn't being recognized no matter what I tried. It had worked fine with my old laptop. A tech support guy took over my new laptop via remote control, did all kinds of things including BIOS update and driver uninstall/reinstall (he said the driver would not reinstall because the HD 530 card was not recognized), and concluded that the HD 530 card was defective and that I needed to get a warranty replacement of the new laptop. I'm waiting for delivery of the replacement and thinking about the many hours it'll take to do another migration. In the meantime, I decided to do some trouble-shooting myself. I replaced the HDMI cable, which was new, with an old one I had, and was surprised to see the external monitor come to life. It's working just fine. The device manager doesn't indicate a problem with the HD 530. Below is the graphics report. I'm thinking that the HD 530 card is not defective. Seeking expert opinion.


      ______________________________________________________

      Intel(R) HD Graphics 530

      Report Date: Saturday, April 02, 2016

      Report Time [hh:mm:ss]: 3:04:03 PM

      Driver Version: 20.19.15.4360

      Operating System: Windows* 7 Professional (6.1.7601)

      Default Language: English (United States)

      Physical Memory: 12124 MB

      Vendor ID: 8086

      Device ID: 191B

      Device Revision: 06

      Video BIOS: 1024.0

      Current Resolution: 1360 x 768

       

      Processor: Intel(R) Core(TM) i7-6700HQ CPU @ 2.60GHz

      Processor Speed: 2592 MHz

      Processor Graphics in Use: Intel(R) HD Graphics 530

      Shader Version: 5.0

      OpenGL* Version: 4.4

      OpenCL* Version: 2.0

       

      * Microsoft DirectX* *

      Runtime Version: 11.0

      Hardware-Supported Version: 11.0

       

      * Devices connected to the Graphics Accelerator *

      Active Displays: 1

      * Digital Television *

      Display Type: Digital

      DDC2 Protocol: Supported

      Gamma: 2.2

      Connector Type: HDMI

      Device Type: Digital Television

      Maximum Image Size

      Horizontal Size: 22.83 inches

      Vertical Size: 12.6 inches

      Supported Modes

      640 x 480 (60p Hz)

      640 x 480 (72p Hz)

      640 x 480 (75p Hz)

      720 x 400 (70p Hz)

      720 x 480 (60p Hz)

      720 x 480 (60i Hz)

      800 x 600 (56p Hz)

      800 x 600 (60p Hz)

      800 x 600 (75p Hz)

      1024 x 768 (70p Hz)

      1024 x 768 (60p Hz)

      1024 x 768 (75p Hz)

      1280 x 768 (75p Hz)

      1280 x 720 (60p Hz)

      1360 x 768 (60p Hz)

      1920 x 1080 (60i Hz)

      1920 x 1080 (60p Hz)

      Raw EDID:

      00 FF FF FF FF FF FF 00 08 59 32 00 01 00 00 00

      0B 16 01 03 80 3A 20 78 0A DE 58 A3 54 4C 99 26

      0F 45 47 AF 4E 00 01 01 01 01 01 01 01 01 01 01

      01 01 01 01 01 01 66 21 50 B0 51 00 1B 30 00 70

      26 44 C4 8E 21 00 00 1E F1 27 00 A0 51 00 25 30

      50 80 37 00 20 46 21 00 00 1A 00 00 00 FC 00 44

      58 2D 32 36 4C 31 30 30 41 31 33 0A 00 00 00 FD

      00 30 4C 0F 44 0F 00 0A 20 20 20 20 20 20 01 1E

       

      02 03 20 73 48 01 02 03 04 85 06 07 10 26 09 07

      07 17 7F 18 83 01 00 00 67 03 0C 00 10 00 B8 2D

      01 1D 00 72 51 D0 1E 20 6E 28 55 00 C4 8E 21 00

      00 1E 8C 0A D0 8A 20 E0 2D 10 10 3E 96 00 13 8E

      21 00 00 18 01 1D 80 18 71 1C 16 20 58 2C 25 00

      C4 8E 21 00 00 9E 00 00 00 00 00 00 00 00 00 00

      00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

      00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 11

      * Other names and brands are the property of their respective owners.

        _________________________________________________________________