3 Replies Latest reply on Apr 11, 2016 9:02 AM by Intel Corporation

    HD Graphics 530 Issue - Not discovering displays when turning computer on

    Daniel777

      Hello Intel Support,

       

      I recently bought a new computer and I am having issues with the second display using HDMI.

       

      I have an HP screen connected to the DVI port of the motherboard. If only this screen is connected when booting the computer, the HP display is well discovered.

       

      If the computer is running, I can connect the Samsung TV to the HDMI port of the motherboard and the TV is discovered and works well.

       

      If I turn off and then on the computer, if the Samsung TV is connected to the HDMI port of the motherboard, no display is discovered. Showing black screen in both displays.

       

      I have tried connecting the Samsung TV to the DisplayPort port of the motherboard using a converter to HDMI, but the problem persists.

       

      I have been installing and testing the latest drivers for the last weeks with no success.

       

      I see in the forum that other people are also having problems with HDMI v1.3 TVs. Has Intel a solution for this?

       

       

      Regards,

       

      Daniel

       

       

      PS:

       

      *** Computer Details ***

       

      CPU: Intel(R) Core(TM) i7-6700 (3.40 GHz)

      GPU: Intel(R) HD Graphics 530

      Motherboard: ASUS B150M-C

      Monitor via DVI: HP LP1965

      TV via HDMI: Samsung 32 inch (Model LE32R72B) (From year 2007)

      Operative System: Windows 10

       

       

       

      *** Drivers Details ***

       

      HD Graphics 530 - Driver Provider: Intel Corporation

      HD Graphics 530 - Driver Version: 20.19.15.4380

      HD Graphics 530 - Driver Date: 02/02/2016

       

      HP LP 1965 LCD Monitor - Driver Provider: HP

      HP LP 1965 LCD Monitor - Driver Version: 3.0.0.0

      HP LP 1965 LCD Monitor - Driver Date: 07/08/2009

       

      Generic PnP Monitor - Driver Provider: Microsoft

      Generic PnP Monitor - Driver Version: 10.0.10586.0

      Generic PnP Monitor - Driver Date: 21/06/2006