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Intel 530 graphics driver causing graphics corruption

TTayl1
Beginner
3,309 Views

Hi,

When installed my Intel 530 graphics driver ends up creating graphics corruption that can only be fixed through a hard reboot. I do not have any problems with the Microsoft basic display driver but when I install the driver the graphical corruption starts again. The corruption usually happens in low to idle load situations.

Is there anyway to fix this.

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15 Replies
idata
Employee
1,303 Views

Hello, DatDerpyHorse:

Could you please provide us with the following;

  • Intel® HD Graphics driver version installed. Please go to Device Manger> Display adapters> Intel(R) HD Graphics right click on Properties and then go to Driver, you will be able to see the version installed.
  • BIOS version.
  • Computer model.
  • CPU model.
  • Operating system and the build version.

Regards,

Amy.

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TTayl1
Beginner
1,303 Views

Driver Version: 20.19.15.4331

BIOS Version: American Megatrends Inc. P1.40, 25/1/2016

Computer Model: Custom Built

CPU Model: Intel i5-6400

OS: Microsoft Windows 10 Home N Build 10586

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idata
Employee
1,303 Views

Thank you for the information.

Please, try the following:

Regards,

Amy.

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TTayl1
Beginner
1,303 Views

I have done this and it still happens.

It looks like this if this helps

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idata
Employee
1,303 Views

Is there any chance you can test a different monitor/TV and test a different cable?

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TTayl1
Beginner
1,303 Views

Yes I have done that many times.

I used to have a AMD R7 370 in my computer and it used to freeze. So I RMA'ed the graphics card to see if that was the issue. I also did the same with the MOBO. They both were replaced and the freezing was still happening. So i began to just use the intergrated graphics and the freezing was just replaced with the graphics corruption. I have already reinstalled Windows 10 with no affect while also replacing the Power Supply. I need help to fix this werid problem I can't even use my computer to play a simple game like CS:GO with out the graphic corruption popping up when at idle.

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idata
Employee
1,303 Views

Let's try replacing the unit, so please contact us at http://www.intel.com/content/www/us/en/support/contact-support.html Contact Support in order to check the replacement options for your processor.

Regards,

Amy.

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TTayl1
Beginner
1,303 Views

I have done just done that and the problem still arises. The only thing i haven't replaced is RAM and the HDD.

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idata
Employee
1,303 Views

Can you test the new unit with a different RAM stick? This odd, but you already replaced the unit and the issue is still there, so with this we can narrow down the issue.

Regards,

Amy.

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idata
Employee
1,303 Views

/thread/100596 DatDerpyHorse, were you able to test the RAM?

Let me know your findings.

Regards,

Amy.

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TTayl1
Beginner
1,303 Views

Hey,

Im a student and the past week has been rlly busy for me. I will try to get new ram but looking at my bank account that's not rlly able to be done. Here in New Zealand RAM is not cheap

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idata
Employee
1,303 Views

I understand, if possible take the NUC to a computer shop, maybe they could help you to test the RAM.

Regards,

Amy.

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idata
Employee
1,303 Views

Hello, /thread/100596 DatDerpyHorse:

Were you able to test the NUC?

Regards,

Amy.

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TTayl1
Beginner
1,303 Views

Replaced ram thnx it works fine now

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idata
Employee
1,303 Views

/thread/100596 DatDerpyHorse, that is really good to hear! Hope you enjoy your NUC.

If you need further assistance let us know

Regards,

Amy.

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