Thank you for contacting the Intel Communities.
I would like to request some information from your system to check if there are updates available for your graphics.
Please access this webiste download the tool and attach the report in your answer.
This report will provide me with the necessary information to verify your inquiry.
I look forward to your reply on this.
I was checking this thread and I was wondering if you you were able to run the Intel® System Support Utility report.
I look forward to hearing from you.
I ran the support utility and it shows no updates. I am wanting to know why my graphic card that is basically outdated has no updates. If there is an update where can I get it. If not then why isn't intel making updates for this card?
Thank you for your answer, in this case, I would like to request a report from your system, with this report I can check which is the graphics driver you have installed and then compare it with the ones available to download.
With that I can let you know if it has to be updated or not.
How can you get that report?
-Download the utility
-Scan your system with the utility
-Export the report (hit next and then save) and attach it to your answer with the advanced editor option (reply button and then check upper right corner)
Hope I can hear from you.
okay I saved the file and now I am trying now to attach it. I hit reply like you stated, but then check upper right corner, I don't see anything on that.
It doesn't show that option for me on the right side corner. It's blank. everything on the left side shows up but there is no option for advance editor.
It may be user thingy, JaeNet lets do the following, please access the SSU tool, run it and once you get the report, copy the summary view, all the information noted there, and paste it in your answer, something like this:
Operating System: Microsoft Windows 7 Professional N(6.1.7601 Build 7601)
Physical Memory (Installed): 4 GB
Processor : Intel(R) Core(TM) i5-5250U CPU @ 1.60GHz
System Type: x64-based PC
Display Adapter(s): Intel(R) HD Graphics 6000 184.108.40.20601
System Manufacturer: Intel Corporation
System Model: NUC5i5RYB
Network Adapter(s): Bluetooth Device (Personal Area Network) 6.1.7600.16385
Intel(R) Dual Band Wireless-AC 7265 220.127.116.11
Microsoft Virtual WiFi Miniport Adapter 6.1.7600.16385
Microsoft Virtual WiFi Miniport Adapter #2 6.1.7600.16385
Disk(s): Crucial_CT120M500SSD1 ATA Device 93.88 GB (available) 6.1.7600.16385
That would do the job for the informatio required to provide further information for possible driver availability
Operating System: Microsoft Windows 10 Home(10.0.14393 Build 14393) Physical Memory (Installed): 2 GB Processor : Intel(R) Atom(TM) CPU Z2760 @ 1.80GHz System Type: X86-based PC Display Adapter(s): Intel(R) Graphics Media Accelerator 18.104.22.1687 System Manufacturer: Hewlett-Packard System Model: 18F6 Network Adapter(s): Broadcom 802.11abgn Wireless SDIO Adapter 22.214.171.124 Disk(s): Samsung MCG8GA 6.36 GB (available) 10.0.14393.0
BaseBoard Manufacturer Hewlett-Packard BIOS Mode UEFI BIOS Version/Date Insyde F.14 , 11/19/2014 12:00 AM CD or DVD Not Available Embedded Controller Version 80.45 Platform Role Mobile Processor Intel(R) Atom(TM) CPU Z2760 @ 1.80GHz , GenuineIntel Secure Boot State Off SMBIOS Version 2.7 Sound Card Intel SST Audio Device (WDM) System Manufacturer Hewlett-Packard System Model HP ENVY X2 PC System SKU C2K61UAR#ABA System Type X86-based PC
Hello, JaeNet :
Thank you very much for the information provided!
The Intel(R) Atom(TM) CPU Z2760 belongs to the Cloverview product codenamed, which were released a while ago (2012).
I wanted you to have that piece of information to let you know this is not supported under Windows 10* and be able to double check it in the link provided below.
Also tried to find drivers at the support page for the manufacturer of your device without success.
At this point, the options would be, install all windows updates to have the latest possible driver for your Graphics adapter gathered up by Windows updates, or get Windows 8.1 installed in your system to get driver support for the system (drivers updated for your system by the manufacturer, HP)
Here the official supported OS for Intel HD Graphics article: http://www.intel.com/content/www/us/en/support/graphics-drivers/000005526.html