1 Reply Latest reply on Mar 31, 2016 7:23 PM by mikec_intel

    CPU

    PeterJD

      Is my CPU going faulty have downloaded the Intel processor diagnostic tool 64Bit.running a test it states a FAIL on the band string test processor 1,is it anything to be worried about? can it be fixed?am running Windows 10 OS 64bit sometimes the laptop freezes but have a new 1TB HDD good cooling pad along with anti-virus and antispyware which are always up to- date.

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        • 1. Re: CPU
          mikec_intel

          Hi PeterJD,

           

          Intel® Processor Diagnostic Tool is telling you the processor is faulty; however, we need to narrow the issue.  Make sure the memories are running at the proper speed.

           

          If problem continues, I will suggest you to contact your pc manufacturer and try to replace the laptop.

           

          Now, Windows® 10 works better on computers with 4th generation processors; the error could be a compatibility issue.

           

          Regards,
          Mike C