5 Replies Latest reply on Apr 5, 2016 1:10 PM by Intel Corporation

    Unable to update chipset and graphics

    d_jones06

      Hi, I recently installed the new version of Intel Driver Update Utility and I had 3 updates showing up at one point (1 as of now.. doesn't recognize my graphics card). The first being Intel Chipset Driver Software 10.1.1.14. I am unable to update this as it fails everytime... no error just "failed". My biggest problem is trying to update the graphics driver. I have tried numerous versions of the Windows 10 4th Gen drivers but I get either "Operating system not supported" or "computer does not meet specs". One of the versions I am trying to install is 15.40.18.64.4380. Here are some of my specs. Thanks in advance!

       

      Operating System: Windows 10 Pro 64-bit (10.0, Build 10586) (10586.th2_release_sec.160223-1728)

                       Language: English (Regional Setting: English)

            System Manufacturer: Hewlett-Packard

                   System Model: HP ENVY 17 Notebook PC

                           BIOS: F.65

                      Processor: Intel(R) Core(TM) i7-4702MQ CPU @ 2.20GHz (8 CPUs), ~2.2GHz

                         Memory: 16384MB RAM

            Available OS Memory: 16316MB RAM

                      Page File: 3551MB used, 15196MB available

                    Windows Dir: C:\WINDOWS

                DirectX Version: 12

            DX Setup Parameters: Not found

               User DPI Setting: Using System DPI

             System DPI Setting: 96 DPI (100 percent)

                DWM DPI Scaling: Disabled

                       Miracast: Available, with HDCP

      Microsoft Graphics Hybrid: Supported

                 DxDiag Version: 10.00.10586.0000 64bit Unicode

       

      Card name: Intel(R) HD Graphics 4600

             Manufacturer: Intel Corporation

                Chip type: Intel(R) HD Graphics Family

                 DAC type: Internal

              Device Type: Full Device

               Device Key: Enum\PCI\VEN_8086&DEV_0416&SUBSYS_1968103C&REV_06

           Display Memory: 8270 MB

         Dedicated Memory: 112 MB

            Shared Memory: 8158 MB

             Current Mode: 1920 x 1080 (32 bit) (60Hz)

             Monitor Name: Generic PnP Monitor

            Monitor Model: unknown

               Monitor Id: AUO219D

              Native Mode: 1920 x 1080(p) (60.037Hz)

              Output Type: Internal

              Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd12umd64.dll,igdumdim32,igd10iumd32,igd10iumd32,igd12umd32

      Driver File Version: 10.18.0015.4248 (English)

           Driver Version: 10.18.15.4248

              DDI Version: 12

           Feature Levels: 11.1,11.0,10.1,10.0,9.3,9.2,9.1

             Driver Model: WDDM 2.0

      Graphics Preemption: Primitive

      Compute Preemption: Thread group

                 Miracast: Supported

      Hybrid Graphics GPU: Integrated