We are continuously working to improve the Intel® Driver Update Utility and simplify the driver update process for our customers. However, it may not work in all cases since Intel devices are used in different systems from many different manufacturers.
It is worth to mention that we recommend using the drivers provided by the manufacturer of your PC as first option, since they may have added modifications and customizations specific to the OEM device. IDUU uses generic drivers from Intel® Drivers & Software.
As you suggested, manual driver download and installation is always an option, especially if you are having issues with IDUU.
The driver 17.1.1531.1764 is the Intel® PROSet/Wireless Software for Bluetooth® technology for Windows®, and 18.40.0 is the Intel® PROSet/Wireless Software for Windows® for the WiFi component.
We will be glad to check on this, and if needed we can send feedback to the Intel® Driver Update Utility team. For this, please let provide the following information:
- Download Intel® System Support Utility, run the application and use it to create and save a report. Then use the "Advanced Editor" option to attach the resulting XML file to this thread.
- If possible, post an image of the screen you get when you run IDUU, showing the erroneous results.
hi, btw, i decided to uninstall iduu and reboot. the uninstall seemed to go ok but after the reboot, i then tried to reinstall it. when i run the installer, it only gives me a choice to uninstall (like it is still installed). if i do that, it errors out. so, i cannot uninstall any more, but i cannot install either....is there a cleaning procedure to get all the bits out?
I posted about this issue as well, and showed some screen captures of the discrepancies. I wish Intel would do something about this.
We checked the log you provided and in fact your system already has the most recent drivers for your Display, Wireless and Bluetooth* adapters. So there is no need for any further updates.
- In cases were Intel® Driver Update Utility is not working correctly, we strongly advise to manually download and install drivers from our Drivers & Software website.
- The method used to remove IDUU is the same you would use for any program. In Control Panel, select Programs > Programs and Features, and then select the program. Select Uninstall to remove the program.
- If the software is not able to be removed, it may suggest a problem in the OS. In this case, you may check with the Operating System support; another option is to use an Uninstall or repair tool of your choice.
We have reported the IDUU inconsistencies you mentioned to the proper team.
We will continue working on your original thread for this purpose: Intel, PLEASE standardize driver and application version numbers and release dates!
Jonathan, I am a little confused. since i posted that report, i looked on the support site and found newer video and wireless drivers....i have attached a new report...so, they were not the latest... !
laptop1.xml.zip 5.2 K
The latest driver for the Intel(R) Dual Band Wireless-AC 7260 shown in Device Manager is 22.214.171.124, this is installed with Intel® PROSet/Wireless Software 18.40.0. This was already up-to-date in the first log.
I did notice that the driver for your Display adapter was updated from Driver Version 126.96.36.19931 to 188.8.131.5280 with the latest manual download.
As we mentioned before, IDUU is an automated tool and we have noticed it may not show accurate information in some cases. Also, it may need some days to include the latest updates, however, if you do a manual update, you will make sure to be up-to-date.
Please keep in mind that Driver updates may not be necessary if your system is already working correctly, they should be applied specially if you notice any issues in the system.