I am really sorry to hear that and I apologize for the inconvenience, we are still working on this issue and we hope to have a workaround soon.
I would recommend that you contact support (as recommended by Amy and also to keep checking for updates here: FAQ for SY.pdf
Thanks Guys. I'm disappointed that the website claim system didn't work. I've initiated my warranty claim via the phone.
Thank you for reporting this back. Hope you enjoy your Intel® NUC Kit NUC6i5SYH.
If you need further assistance let us know.
Problem still exist.
Processors -> Support