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Asus N551vw - Display Driver Stopped Working And Has Recovered

MDana2
Beginner
2,801 Views

Product Name: Asus N551vw Notebook

Operating System: Microsoft Windows 10 Pro (64-bit)

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I bought this notebook 3 Weeks Ago :

Intel i7-6700HQ CPU@2.6GHz,

Intel HD Graphics 530 w/Driver = Version V20.19.15.4300 (2015/11/03) - Already latest as of today ----> https://www.asus.com/Notebooks/N551VW/HelpDesk_Download/ https://www.asus.com/Notebooks/N551VW/HelpDesk_Download/--------------------------------------------------------------------------------

 

CRASH Error msg :

Display driver stopped responding and has recovered

Display driver Intel HD Graphics Drivers

for Windows 10(R) stopped responding

and has successfully recovered.

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For the past 3 weeks, display driver crashed frequently while I was surfing the internet with (Chrome,Edge). The situation seems to get worse. First 2 weeks, it will recover itself. Now when i Use Cubase 5 every 5 min Display Crash ,

what should I do ?

Asus N551vw Display is 4K

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7 Replies
MDana2
Beginner
638 Views

no one here ?!

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RNeuh
New Contributor I
638 Views

Hey MNoire,

sorry to say this, but this is the Intel-Support-Forum, if you bought the laptop 3 weeks ago from asus or reseller then you should head over to asus and tell them your problem.

Greetings,

newb.

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idata
Employee
638 Views

Hi MNoire,

 

 

I understand that you are having problems with the graphics driver and you got the error message "Display Driver stopped Working and has recovered." I recommend you to install the latest graphics driver in your computer.

 

 

Please keep in mind that Original Equipment Manufacturers (OEMs) can add, remove, alter or change features in the controller drivers according to their system designs.

 

 

In this hyperlink you can find Intel® HD Graphics Production Driver for Windows® 10, for your controller.

 

 

https://downloadcenter.intel.com/download/25818/Intel-Graphics-Driver-for-Windows-7-8-1-10-15-40-?v=t https://downloadcenter.intel.com/download/25818/Intel-Graphics-Driver-for-Windows-7-8-1-10-15-40-?v=t

 

 

Regards,

 

Hellen.
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MDana2
Beginner
638 Views

lastest updates installed and problem still exsist

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idata
Employee
638 Views

Hi MNoire,

 

 

Could you please attach to the comment the "dxdiag" report, in order to help you?

 

 

Steps:
  • Windows key + "R"
  • Type dxdiag
  • Hit save all information button
  • Attach the .txt file to your answer
Regards,

 

Hellen.

 

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MDana2
Beginner
638 Views
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idata
Employee
638 Views

Hi MNoire,

 

 

I understand that Intel engineers are working on this issue; at this point, I do not have a date of resolution, we are just waiting for a new update that may address this issue.

 

 

Regards,

 

Hellen.

 

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