We understand the wireless card is having intermittent connection or slow connection once in a while. We would like to know the following:
-Did the wireless card come installed in the computer?
-What is the driver version you are currently using?
-Is the BIOS of your motherboard up to date?
We will be waiting for your response.
Yes it did, the wireless card installed when I bought it.(the laptop is new)
I have already intelled the latest version (Version: 18.40.0 (Latest))
The laptop BIOS is up to date.
Please consider the following actions, as they may improve the connectivity of your Intel® Dual Band Wireless-AC 7260.
- Apply the Recommended Settings for 802.11n Connectivity
- Disable the Bluetooth adapter and check if this helps. This is normally done with switch or key combination in the PC chassis, or it can be done from Windows.
If the issue persists, try disabling some Windows 10 technologies that may interfere with WiFi connection and test the connection again.
- Disable location services in Windows® 10:
- Disable WiFi Sense:
- Disable P2P updates in Windows*:
We have not heard from you in several days and would like to know if you still require assistance.