9 Replies Latest reply on Jul 1, 2016 8:38 AM by ivanu_intel

    Realsense SR300 camera fails to start on a specific USB port

    noamz

      Hello,

       

      I've encountered the following phenomena on two different NUCs:

      Realsense SR300 camera was working fine, until at some point it stopped working on a specific USB port.

      The SR300 camera is working when I connect it to a different USB port.

      Other USB3 devices work fine on the same USB port on which the SR300 camera is not working (including Realsense F200 camera).

       

      NUC's info:

      * CPU: i7-5557U 3.10GHz (it's a 5th generation, and I know Intel recommends a 6th generation processor for SR300 camera, but as I said it was working fine for some time, and is still working on other USB ports. Therefore, I don't think 5th generation CPU is the problem).

      * OS: Windows 10 Pro 64bit.

      * BIOS: RYBDWi35.86A.0350.2015.0812.1722

       

      SR300 camera info:

      * Driver: intel_rs_dcm_sr300_3.0.24.59748

      * SDK: intel_rs_sdk_offline_package_r6_8.0.24.6528

       

      Please advise.

       

      Thank you,

      Noam.