Please try to set the default settings of BIOS:
Using wire keyboard and mouse get in the BIOS and pres F9 to Load Defaults, then pres F10 to Save and Exit; after that restart your Intel® Compute Stick and try to reconfigure your wireless Keyboard and mouse.
If the issue persists I recommend doing a BIOS recovery and you can follow the steps at:
Then reset the system to factory defaults, after that install all windows® updates:
- Remove any SD card, if installed.
- Press F8 when you see this prompt during boot: F8 to Activate Windows® 10 Recovery Mode.
- Select Troubleshoot.
- Select Reset your PC, then select Next.
- Select just remove my files.
- Select Reset to start the restore process.
Thanks for fast answer!
I can recover BIOS, I'm fine with that!
But I cannot recover the Windows anymore, because I deleted the recovery files to save space on the Stick.
So this is not an acceptable solution. It must be possible to have the latest security updates of Windows and still have a working Wifi.
Are you at Intel working on a wifi driver update so it will work? Or should I return the product as faulty?
I understand that we are constantly releasing new drivers, at this point I cannot guarantee that they are working specifically on the wifi driver.
If you are still within 30 days of purchase, you can always check return policy with your place of purchase.
New drivers releases: https://downloadcenter.intel.com/
I'm not sure if this is your exact issue but here is what im having.
I connect to ANY Wireless access point and in Windows I can see the WiFi Adapter being Disabled and then quickly being Enabled negating my connection to ANY Wireless access point. I test 3 different networks and all the same issues. Here is what I tried with no success.
Reset BIOS settings back to default
Updating the BIOS to the latest version
Full Windows Recovery from Recovery partition
This might be a hardware issue with my device, I intend on contacting Intel about the next course of action.
UPDATE: Spoke with support on phone, they are replacing the device.
Yes it sound like my issue. Sometimes the wifi can work for many hours with maximum internet speed (same speed as an other pc-s). Another days it doesn't work from startup
I contacted the support parallel to writing on this forum and my Stick will also be replaced .
Next time I call them also immediately, because emailing back and forth took a couple of days.
I'm very satisfied with the Intel Support so far!
I apologize for the inconvenience; there is a new BIOS version, I suggest you to do a BIOS update, and also try with this Intel® Wireless-Driver for Windows® 10, this driver is the specific driver for your Intel® Dual Band Wireless-AC 7265, let me know the outcome.
Intel® Compute Stick latest BIOS version; please download it at:
Intel® PROSet/Wireless Software and Drivers for Windows® 10
I just discovered that this wireless 18.40 driver exists on the website, because if I search drivers for Intel Stick, I can only find 18.33. Is 18.40 compatible with the Intel Stick? When I install it the version under "Program and Features" changes to 18.40.0 but the driver version under Device Manager remains 18.104.22.168.
Same thing with the Bluetooth driver. Version 18.1.1611.3223 under Program and Features but under Device Manager version 10.0.10240.16384 remains.
(When I install wireless driver 18.33 booth Device Manager and Program and Features version updates...)
I just bought an Asus USB-N10 Wifi adapter. I got immediately a stable internet access. I'm updating Windows and drivers at the moment. Let se if it solves the problem with the built in Intel adapter.
If it doesn't solve it, I need to use the Asus adapter and I loose 1 of 2 USB ports to the adapter.
But even if it will solve it I spent an extra 20 bucks to buy a wireless adapter to manage to update Windows and drivers.
This is the second Intel Stick. To bad it doesn't work better from start.