Just checking – is your power adapter the one that came with the unit or a different one?
Was this unit work before with two memories at the same time or this is a new integration?
I can see that the RAM is in the list of compatibility with the unit, and based on the RAM specifications it should work fine; just to find a solution for this issue I will do a lab with this configuration to see if I get the same problem.
I am using a 19v laptop power supply, I do not have the power supply that came with the NUC.
The power supply is an ASUS EXA0703YH, output +19v 3.42A and (I believe) 65W because it is not labeled with any wattage numbers and I relied on google.
This is a new integration, I have no other RAM to try in the NUC.
I just ordered a NUC specific FSP065-REBN2 power supply and will update this thread with my test results when it arrives.
Thanks for the information, I am going to reproduce the scenario and escalate this issue, I will appreciate any feedback when you get your test results.
The new power supply arrived today and unfortunately made no improvement.
Please let me know what your testing shows.
Thanks for the information TraceZ, I escalate this issue to a different level of support, we are investigating about this issue, as soon as I get an answer I will let you know.
Something similar to this happened to me on the 5 series NUC. What happens if you allow the NUC to sit for an extended amount of time waiting for POST with both memory modules installed? What I found was that I had the same issue (post with memory in either slot / either stick / but not both) UNTIL I managed to get into the BIOS with both sticks installed and then I manually set the memory timing. After I did that, the NUC operated fine.
That sounds like a good tip, I'll give it a try.
I have been in the BIOS and glanced at the memory settings. It appeared complex, and I have no knowledge of what the proper settings would be to try.
Do you have suggestions?
Apparently I missed a detail.
With both RAM modules installed, the NUC goes into a 35 second failing post loop.
Exactly every 35 seconds, it powers itself off and on again.
It makes no sounds, and there is no display output.
I do have amplified speakers connected to it.
Because of this, I am not able to " allow the NUC to sit for an extended amount of time waiting for POST with both memory modules installed" as recommended above.
Have you heard any news?
Any chance I can arrange an exchange of this NUC?
I was investigating, and according to what I get Memories manufactures could use different components to create one model of RAM, that’s why you can find many memories with same part number but they could have different micro components (Chips); this can make some differences between how each memory works. We recommend you to go to the place of purchase and ask if they can swap those Memories DIMMs for other ones with the same density, A Kit if it’s possible.
The 16Gb kit is sold under a different part number, different than the part numbers on the Intel Supported Memory Matrix.
The kit is part number F3-1600C9D-16GRSL, which is NOT listed as supported.
Should I purchase this kit even though it is not supported, and then return the two I purchased individually?
What if the issue persists after the new memory has been tested?
I know that this is very confusing but basically the issue could be that even if you purchase the same memory brand and model, the DRAM part number and even the technology could be slightly different and it could cause the 2 DIMMs not to work well when both are installed, reason why each individual DIMM work properly, nothing wrong with the DIMMs and nothing wrong with the NUC.
Our recommendation is to always purchase memory from the compatibility list System Memory for Intel® NUC Kit NUC5i3RY/NUC5i5RY and it purchased as a kit, both DIMMs should be identical.
I hope this helps,
I'm not able to locate any of the supported memory modules available for sale as a 16GB kit.
The only items I find available for sale are individual modules.
All the 16GB kits I find are sold under different part numbers that are not on the supported memory matrix.
If I am to adhere to the support matrix, how am I supposed to purchase a 16gb kit?
Am I missing something obvious? I'm confused.
I have had fine luck with Crucial kits in 4/8/16GB sizes.