3 screens not working - dell 3020 micro using Intel 4400 - using EVGA Display port hub to connect to 1 DP slot

JT4 · ‎03-22-2016

Hi All, I'm trying to get 3 screens to work on a new dell 3020 micro which has an Intel 4400 card - using 3 DisplayPort cables connected to an EVGA Display Port hub which connects to the one DP slot on the 3020. I've been into the graphics control panel and selected multiple screens, ticked extended, selected all 3 screeens (following some details I saw from kevin_intel giving help to musikkant in 2014 for an Intel HD 4600 card) and saved but it doesn't seem to work. Can someone help please !! No idea what to do now. I'm not very techie at all.

idata · ‎03-23-2016

Hi

According to your computer configuration, you can only make the connection using straight-through cables; if there is another device in between your television and the integrated graphics controller, it will interfere with the onboard graphics controller's ability to properly detect the presence of your TV or Monitor.

You can check the Frequently Asked Questions for Multiple Displays:

http://www.intel.com/content/www/us/en/support/graphics-drivers/000005580.html http://www.intel.com/content/www/us/en/support/graphics-drivers/000005580.html

Dell® 3020 micro – document:

http://i.dell.com/sites/doccontent/corporate/secure/en/Documents/OptiPlex-3020-micro-spec.PDF http://i.dell.com/sites/doccontent/corporate/secure/en/Documents/OptiPlex-3020-micro-spec.PDF

You can get more information about configuration 3 Displays in this site:

http://www.intel.com/content/www/us/en/support/graphics-drivers/000005556.html http://www.intel.com/content/www/us/en/support/graphics-drivers/000005556.html

Regards,

Hellen.

idata · ‎04-14-2016

Hi fxzeb,

I just wanted to just check-in to hear if our troubleshooting steps were fine to get a resolution.

Regards,

Hellen.