8 Replies Latest reply on Mar 29, 2016 6:37 PM by FGT

    Off topic...

    FGT

      Hi,

       

      Does any one know why the list in the Galileo link at Support Community

      is different from the one shown by clicking on it (Intel® Galileo)?

       

      Thanks in advance,

       

      Fernando.

        • 1. Re: Off topic...
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hi Fernando,

          I checked the links and you are right, I will check the reason of this and I will let you know, it could be that the interface is not updating the information correctly but I want to be sure before stating this.

          Regards.
          Charlie

          • 2. Re: Off topic...
            FGT

            Hi Charlie,

             

            It seems so, now they show the same list... did you do any thing or there was some kind of "automatic sync"?

             

            Fernando.

            • 3. Re: Off topic...
              FGT

              And this is getting more interesting : ) )

              Anyhow, every strange behavior seems to be transient, and nothing to worry about, of course.

               

              Fernando.

              • 4. Re: Off topic...
                Intel Corporation
                This message was posted on behalf of Intel Corporation

                Hi Fernando,

                 

                It seems that the problem was a synchronization issue; this may take more time in some cases.

                 

                About the other changes:

                top1.JPG


                You will start seeing this in the communities, we are implementing this in order to create an easier way to detect which are the replies from us

                top2.JPG


                The Correct Answer buttons have been always available (If you are talking about this). I saw your profile and noticed that you have more discussions than questions, this button is only available on the threads that are questions. For example, Galileo 1 Connection Through Ethernet Cable, More examples and  Example… are discussions so you can’t see the button but on Off Topic and What does “Answered” mean? You should be able to see it.

                top3.JPG


                You can define if the thread is a discussion or question in the moment you create the thread, if you remove the check box it will be created as discussion.

                top4.JPG

                I hope this answer your questions. If not, please let me know.

                 

                Regards,
                Charlie

                • 5. Re: Off topic...
                  FGT

                  Hi Charlie,

                   

                  Thank you very much.

                   

                  Intel Corporation wrote:

                   

                  Hi Fernando,

                   

                  ...
                  The Correct Answer buttons have been always available (If you are talking about this). I saw your profile and noticed that you have more discussions than questions, this button is only available on the threads that are questions. For example, Galileo 1 Connection Through Ethernet Cable, More examples and  Example… are discussions so you can’t see the button but on Off Topic and What does “Answered” mean? You should be able to see it.

                  top3.JPG


                  You can define if the thread is a discussion or question in the moment you create the thread, if you remove the check box it will be created as discussion.

                  top4.JPG

                  I hope this answer your questions. If not, please let me know.

                   

                  Regards,
                  Charlie

                   

                  You are right, my mistake. I forgot this detail on Discussions/Questions... I've not started many questions...

                   

                  Thanks again,

                   

                  Fernando.

                  • 6. Re: Off topic...
                    FGT

                    Hi Charlie,

                     

                    I received an e-mail in my personal e-mail address (which is associated with this Intel account) from "Intel Customer Support" with the text:

                     

                    -------------------------------------------------------------------------

                     

                    Thank you for recently contacting Intel Customer Support.

                     

                    Our records show the following regarding your recent support request:

                            

                          Case #:  7000337202

                          Case Opened:  Tuesday, March 22, 2016

                          Case Completed:  Thursday, March 24, 2016

                          Case Completed By:  Carlos

                     

                    As part of our continuing effort...

                     

                    -------------------------------------------------------------------------

                     

                    I do not recall to have contacted Intel Customer Support, did you or any one do it on behalf of me? It's not a problem, it's just I'm rather surprised and I would like to know why I received an e-mail from the Intel Customer Supoort.

                     

                    Thank you in advance,

                     

                    Fernando.

                    • 7. Re: Off topic...
                      Intel Corporation
                      This message was posted on behalf of Intel Corporation

                      Hi Fernando,

                      When you create a thread you generate a case with Intel Customer Support, this is why you received this email. We are working in a way to receive some feedback from users and be constantly checking the threads so we could see the new threads and help all the developers and makers that use the Community. 

                      Regards,
                      Charlie
                       

                      1 of 1 people found this helpful
                      • 8. Re: Off topic...
                        FGT

                        Hi Charlie,

                         

                        I see. I didn't receive this before, but I understand.

                         

                        Fernando.