I feel for you... I'm in exactly the same boat - I live overseas (Bermuda) and returning a unit is going to cost me around the same price by the time i've included import duty.
My first nuc had the whea error but luckily I had a trip planned to the states where I got an exchange.
I now have a brand new NUC sitting in a box that I'm afraid to use in case the same happens. I'm hoping they release a fix soon (if it can be fixed by software). I don't have any more planned visits to the US so if this one breaks I will have to ship it back.
Once Intel discover the problem I'm hoping they reach out to people like us as a goodwill gesture, however I really can't see it.
This message was posted on behalf of Intel Corporation
Thank you for joining the Intel communities.
I’m sorry about the issue you are having with the unit, please let me what is the error message you get when you use the unit, if you are able to attach a picture it will be great, also I will really appreciate if you can provide me with the RAM part number to better assist you.
Raptor30 the error you get is the whea error?
Yes, it's whea error.
This is the RAM:
"Kingston Technology HyperX Impact 16GB RAM DDR4 2133 HX421S13IBK2/16"
This error message keeps popping up whenever i try to install a windows 10.
Now, i'm unable to send it back to the seller from Amazon due the high cost of international shipping.
I just bought it last week and i'm really disappointed and don't know what to do.
Hi Raptor Ford,
I am sorry to hear that you are dealing with this issue.
We are still working on it, unfortunately I don't have any significant update to share at this point but we keep on working.
I am also checking with my peers that cover your geographical area in order to find out the best solution for you. I will contact you back as soon as I hear from them.
Same for you Allan Fitzsimmons
I checked with my counterparts in your Geography and the cost of replacing (shipping) this unit with Intel should not be $200.
Do you have a case number? If you dont, could you please contact Intel Customer Support and initiate your warranty exchange? Here is our contact support web site: Contact Support
If you have issues with this process please send me a private message with your case number and I will follow up on it.