Thanks for posting this.
It was inevitable I suppose, everything pointed to a HW fault on the motherboard.
The question now is what happens with our current NUC's that are effectively ticking time bombs. Are intel going to issue replacements - and what about those of us (myself included) who live overseas and cannot easily return defective units?
I am just posting my experiences with NUC6i5SYH. We bought 56 pieces of that. Upon fueling this with Software (Windows 10) from USB-Stick (made with Media Creation Tool) we got some problems at the begining. All NUCs were shipped with 0028-BIOS. When first rebooting during the Windows 10 Installation the System hang. We put the SY0036.BIO file on the sticks. When rebooting we became a bit nervous cause System loaded the BIOS-File automatically without ouput on the Screen. PowerLED was flashing and some minutes later it became lightet and screen told us about sucessfull update. After BIOS 0036 there were no further Problems faced. All Systems run stable.
Until the Doctor comes I did as suggested below. It seems to have lowered my temp spikes.
I did get the WHEA with my first NUC and memory stick was one 16 GB Ripjaws.
I tried update SY0039 and disable Round Trip Latency Optimization. But the problem still exist. What can I do if I'm oversea customer ?
Here is my NUC6i5SYH Spec:
BOXNUC6I5SYH SA H87090-502 Date of Manufacture: 01/2016
Kingston Technology HyperX Impact 8GB Kit (2 x 4GB) 2400MHz DDR4 CL14 SODIMM Laptop Memory HX424S14IBK2/8
Samsung 850 EVO 250 GB M.2 SSD (MZ-N5E250BW)
Samsung ST2000LM003 Spinpoint M9T 2.5" 2TB 5400rpm/32MB SATA HDD
Hi all, just wanted to let you know about the PCNs. They are primarily to fix the early DDR4 memory modules that had issues, however there is one thing to try in the BIOS which is to turn off C-States (Power Management States: P-States, C-States, and Package C-States | Intel® Developer Zone). I am posting an updated FAQ here: FAQ for SY.pdf.
Does this PCN mean that the affected units will be replaced by April 11th 2016?
x8 GB Kingston HyperX memory
Sandisk 64GB 2.5'' SSD
Some programs freeze: Google Chrome, Libre Office (it happens very often with Libre Office).
5 Ghz Wifi is not always detected.
Front USB ports don't detect an external hard drive sometimes.
You purchased 56 units and none have issues? Wow lucky guy . Mind sharing when they were manufactured and what parts you outfitted them with?
they will replace the old HP 6000 Desktop-PC. So for business use. I am glad that Bluetooth, WLAN and SD-Card-Slot will be disabled (company policy)
The USB-Ports will also be restricted by Trendmicro and each user only has limited access only Google Apps for work and a special UNIX-Terminal software.
So the use of this machines would even be unexciting.
Our config is
NUC6i5SYH, 8GB DDR4 Kingston KVR21S15D8/8, SAMSUNG SSD MZ-750250BW
I opened a ticked at “Intel Customer Support” to get an answer how we will manage the replacement (at the moment everything is fine at my nuc but it seems to be a "Ticking Time Bomb")…
(you should be able to select your country)
EDIT: and I linked to this thread because of the PCN at post #1
i just follow your instructions to disable C2 Report in Bios 0039, but no help. Finally, So I need do RMA ?
After discussions - Intel will produce new NUCs with new 3 capacitors (condensators) as described in official change doc. This change also doesn't solve whole WHEA problem but it assure compatibility with all memory modules. Intel is still working ******* WHEA issue. I also asked EMEA department about replacement procedure for "WHEA" users, and for non-WHEA users (a.k.a. timing bombs) with currently working machines...I'm waiting for their reply (I expect monday, tuesday). And BIOS 0039 is only workaround, but it doesn't solve WHEA issue
Hi all, just wanted to let you know about the PCNs. They are primarily to fix the early DDR4 memory modules that had issues,[...]
What does "primarily" mean in this context? Are the capacitors increased to improve compatibility with RAM modules? I.e. is the change only for RAM issues or does it also solve other issues? I guess what most people want to know: If I have a NUC with currently working RAM, do I need to worry?
Are these electrolytics? Those will age (faster than other types). So will I run into problems in the future?